Manager of Assessment Programs

ASAE; Chicago (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Manager of Assessment Programs, where you will play a pivotal role in overseeing the development and implementation of veterinary assessment programs. This full-time position offers a unique opportunity to work autonomously while collaborating with stakeholders and volunteers. You will ensure compliance with industry standards, manage competing deadlines, and contribute to the continuous improvement of assessment processes. If you are a proactive leader with excellent communication skills and a passion for enhancing assessment methodologies, this role is perfect for you.

Qualifications

• 3+ years of experience in developing and maintaining licensure or certification programs.
• Strong knowledge of credentialing standards is mandatory.

Responsibilities

• Manage and implement assessment programs and processes aligned with goals.
• Collaborate with internal teams and external vendors for assessment development.

Skills

Communication Skills

Leadership Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Position Summary : ICVA is seeking a Manager of Assessment Programs who will be an integral member of the ICVA team. The Manager of Assessment Programs is essential in overseeing assessment strategies and evaluating the effectiveness of the International Council of Veterinary Assessment (ICVA) suite of veterinary assessment programs. The position requires a deep understanding of the assessment industry and the ability to make independent decisions while working autonomously. The ideal candidate will be proactive, adaptable to change, and comfortable collaborating with volunteers, vendors, and stakeholders independently.

The Manager of Assessment Programs will report to the Chief Operating Officer.

Essential Functions and Responsibilities :

• Develop, manage, and implement assessment programs and processes that align with program goals, objectives, and budget constraints.

• Establish a comprehensive roadmap from end-to-end development, implementation, and maintenance of these assessments.

• Document, monitor and audit assessment processes and procedures and communicate any identified risks and opportunities for improvement.

• Ensure compliance with industry standards and best practices in assessment development, delivery, and maintenance.

• Liaise with internal teams to ensure exam policies and procedures are accurately applied and documented.

• Collaborate on the design, development, and implementation of training and resources for volunteer subject matter experts (SMEs) and ICVA team members.

• Develop and maintain guidelines for Item and test development for each of ICVA’s assessment programs.

• Collaborate with third-party vendors to ensure the provision of services, such as exam publication, exam security, and psychometrics.

• Monitor exam development processes, procedures, and products for quality, recommending improvements as needed.

• Contribute to the development of examination-related documents and analytical reports for ICVA leadership.

• Manage competing deadlines to maintain an orderly and efficient workflow and work environment.

• Coordinate tasks and projects with assessment team members and the Chief Operating Officer (COO), providing guidance and feedback to ensure successful outcomes.

• Develop and maintain documentation for assessment development and production procedures.

• Stay informed about the latest developments in assessment methodologies and delivery practices

• Monitor industry trends, identify potential risks, and recommend corrective actions as needed.

• Ability to travel out of the area and overnight may be expected throughout the year.

• Performs other duties as assigned.

Key Attributes, Skills and Competencies:

• Presence: Candidate will regularly interact with senior executives from stakeholder
  institutions and organizations, senior leaders of other higher education associations and organizations, and other partners, and other stakeholders and must feel comfortable representing the senior leadership team as well as the entire organization.

• Strong Communicator: Candidate will prepare a wide variety of materials for internal and external audiences, and such communications must be clear, concise and compelling. Develops and produces quality written work that is appropriate, thorough and accurate. Effective verbal communication and agile facilitator.

• Self-starter: Have the discipline to fulfill commitments to staff, board members, and other stakeholders. Exhibits strong leadership skills and a high aptitude as a team contributor and mentor. Attends to how new approaches, policies, and guidelines integrate and align with current practices. Has experience communicating, coordinating and collaborating with volunteers.

• Professionalism: good judgment; ability to interact with all levels of staff, volunteers, and vendors; appropriate demeanor and appearance; confidence. Retains focus and optimism even in times of ambiguity or when facing potential roadblocks. Views change as an opportunity to produce better results. Thinks proactively and creatively. Excellent customer service mentality and delivery; strong interpersonal skills; resourceful.

• Team Player: Candidate must possess a team spirit, approach relationships with a win-win perspective and be accountable for their interactions in a collaborative work environment. Candidate must also be prepared to assist coworkers in projects not originally assigned to them. Must excel in a team oriented environment. collaborative, supportive, and "can-do" attitude is crucial to success. This person must have integrity and credibility with leaders, volunteers, stakeholders, and staff.

Expected Hours of Work: This is a full-time regular position. Days and hours of work are Monday through Friday, completing a full 37.5 hour work week (7.5 hours per day). There may be occasional evening and weekend work as job duties or projects require.

Work Environment : This position works remotely, or in a professional office environment. This position routinely uses standard office equipment such as computers, phones, and copiers.

Qualifications, Experiences and Skills :

• Bachelor’s degree required.

• 3+ years of experience in developing, delivering, and maintaining licensure or certification programs.

• Credentialing Specialist Certification (ICE-CCP) certification is highly preferred.

• Strong knowledge of credentialing standards is mandatory.

• Excellent verbal and written communication skills.

• Strong leadership, management, interpersonal and communication skills.

• Excellent organizational, analytical, and problem-solving skills.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite and other relevant software.

• Ability to pivot and remain nimble while managing changes, delays, or unexpected events.

• Maintains confidentiality at all times.

• Works independently, prioritizes work tasks, and utilizes time efficiently.

• Fosters and participates in a positive, team-oriented environment.

• Ability to accommodate occasional travel.

• Knowledge of veterinary medical terminology is a plus.

• Knowledge of accreditation and regulatory standards and guidelines in assessment and certification preferred.

• Experience working in a medical society or not-for-profit foundation or association preferred.

• Experience launching new certification programs preferred.