Manager of Assessment and Intake

Pinewood Springs Mental Health & Wellness; Columbia (TN); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) Plan with company match

Employee Stock Purchase Plan

Education assistance

Free counseling services

Job summary

Pinewood Springs Mental Health & Wellness in Columbia, TN is seeking a Manager of Assessment and Intake to enhance customer service and streamline processes. You will supervise staff, ensure regulatory compliance, and foster positive relationships across departments.

Candidates should hold a Master’s in a relevant field and possess strong leadership experience. Comprehensive benefits include medical coverage, 401(k) plans, and educational assistance.

Qualifications

• Must obtain Basic Cardiac Life Support within 30 days of employment.
• Must obtain Nonviolent Crisis Intervention within 30 days of employment.
• Minimum of five years experience in the behavioral health field.

Responsibilities

• Develop and implement efficient processes for assessment and referral.
• Supervise Options staff related to emergency detention and assessments.
• Ensure compliance with JCAHO, CMS, and state regulatory standards.

Skills

Leadership experience

Customer service skills

Communication skills

Problem-solving skills

Education

Master’s Degree in Psychology, Counseling, Social Work, or related field

License (nursing or clinical)

Job description

We are looking for a Manager of Assessment and Intake to join Pinewood Springs, a joint venture mental health and wellness hospital operated by HCA Healthcare’s Tristar Health and Maury Regional Medical Center.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug, behavioral health, free telemedicine, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay based on years of service.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and other programs.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑term and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Job Summary And Responsibilities

• Demonstrates an active concern for all customers (both external and internal) of the hospital by responding to their needs and expectations in a positive and exemplary manner.
• Serves as an example for Customer Service and Customer Loyalty principles.
• Works with Director of Admissions and Clinical Operations to develop and implement more efficient processes in managing assessment and referral systems.
• Demonstrates initiative in providing customer service and resolving problems.
• In conjunction with the Director of Admissions and Clinical Operations, supervises Options staff regarding issues of emergency detention, needs assessment, physician relationships, pre‑authorization and community referrals.
• Supervises transport process between hospitals.
• Demonstrates an attitude of teamwork and cooperation.
• Utilizes good communication skills in interacting with colleagues and staff and in resolving conflicts.
• Facilitates effective communication and problem solving with staff in other departments, demonstrating the ability to build consensus and exhibit leadership skills.
• Fosters effective communication and a cooperative working relationship with other departments.
• Promotes positive relationships and builds morale in the departments.
• Integrates organizational and departmental values, mission, and strategic planning.
• Continuously assesses and improves the performance of care/services provided by the Departments.
• Demonstrates uncompromising ethics and personal integrity by adhering to the highest standards of ethical behavior.
• In conjunction with the Director of Admissions and Clinical Operations, coordinates assessment, development, implementation, and evaluation of Departments’ Policies/Procedures and regulatory requirements.
• Assures compliance within departments with JCAHO, CMS and state regulatory standards.
• Under the supervision of the Director of Admissions and Clinical Operations, completes performance management plans within required time frame and includes required attachments.
• Effectively manages departmental staff issues related to hiring, terminations and disciplinary actions, consulting with Human Resources as necessary.
• Provides a positive environment for employee growth, development, and retention; with open communication throughout the system and effective allocation and utilization of human resources.

Qualifications

• Basic Cardiac Life Support must be obtained within 30 days of employment start date.
• Nonviolent Crisis Intervention must be obtained within 30 days of employment start date.
• Master’s Degree in Psychology, Counseling, Social Work, or related field – Required OR BSN.
• License (nursing or clinical) – Preferred.
• Minimum of five years experience in behavioral health field – Strongly Preferred.
• Prior leadership (coordinator/supervisor) – Preferred.

We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.