Manager of Access & Accessible Services

Bay Area Rapid Transit; San Francisco (CA); On-site; USD 161,000 - 244,000; Full time

Job summary

Bay Area Rapid Transit seeks an experienced Manager of Access & Accessible Services to lead the ADA compliance and paratransit program within the Accessibility Unit of the Customer Access and Accessibility Department.

The role drives an organization-wide accessibility strategy, secures funding for innovative projects, and serves as a primary liaison to the Bay Area accessibility community while overseeing budgets and contracts.

Qualifications

• Bachelor's degree in Public Administration or a related field.
• Five years of full-time professional experience in access and accessibility programs.
• At least two years of management experience.
• Substitution: additional professional experience may substitute for education.

Responsibilities

• Manage activities of the Access and Accessible Services program within the Customer Access Department.
• Plan and monitor budgets for accessibility projects and programs.
• Represent people with disabilities in planning and operational activities.
• Monitor regulatory changes and adjust policies to maintain compliance.
• Oversee ADA-related training and accessibility initiatives across the district.
• Coordinate with staff and outside agencies to advance accessibility goals.
• Develop and publish program guidance, goals, and metrics.
• Review and adjust capital project plans for accessibility considerations.
• Lead inter-department collaboration to ensure universal access across services.
• Oversee the development of elevator mitigation programs in response to litigation.
• Develop annual budgets for the programs and manage contractor work.
• Select, train, and evaluate staff; address deficiencies as needed.
• Prepare and distribute accessibility-related publications and communications.
• Respond to inquiries and maintain stakeholder relationships.
• Stay abreast of trends, innovations and legislation in accessibility.

Skills

Accessibility leadership

ADA compliance

Stakeholder engagement

Policy interpretation

Budget management

Project coordination

Staff supervision

Communication

Regulatory knowledge

Education

Bachelor's degree in Public Administration or related field

Job description

Pay Rate
Non-Rep Pay Band N09
Annual Salary Range: $160,800.00 (Minimum) - $243,612.00 (Maximum)
Note:The starting negotiable salary offer for this position will be $160,800.00 - $201,251.25 to commensurate with education and experience.

Report To
Director of Customer Access & Accessibility

Days Off
Saturday & Sunday

Who May Apply
All current BART employees and Future BART employees

Current Assignment

The San Francisco Bay Area Rapid Transit District (BART) is seeking an experienced and results-driven manager to serve as the Manager of Access & Accessible Services. This position is responsible for managing all aspects of accessibility, ADA compliance, and paratransit service delivery within the Accessibility Unit of the Customer Access and Accessibility Department. The role provides leadership in advancing accessibility throughout the BART system by developing and implementing a comprehensive accessibility improvement strategy, securing funding for innovative programs and projects and serving as a recognized leader and primary liaison to the Bay Area accessibility community. The role also oversees BART's paratransit programs, contracts, and budgets, ensuring the delivery of high-quality service while identifying opportunities to improve efficiency and manage costs.

This position champions accessibility as a core organizational priority across all BART departments by reviewing capital project plans, contributing to emergency planning efforts, and developing training programs that promote accessibility awareness and compliance. The role also leads targeted initiatives to enhance systemwide accessibility, such as the development of accessible wayfinding signage; ensures adherence to the terms of BART’s Disability Rights Activists Settlement Agreement; and provides leadership and guidance to unit staff, including a Senior Administrative Analyst and a Manager of Access Programs, to advance departmental goals and objectives.

The most qualified candidate for this position will have highly developed competencies in the following area, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Experience leading accessibility, ADA, and customer access programs.
• Experience developing accessibility initiatives that improve customer experience and system access.
• Demonstrated ability to build partnerships and influence decisions across multiple departments and stakeholders.
• Experience reviewing projects, plans, and policies to ensure accessibility and regulatory compliance.
• Demonstrated commitment to improving accessibility, inclusion, and equitable access to public services.

Application and Selection Process

The selection process for this position may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process.

The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre-employment medical examination which includes a drug screen, which is specific to the essential job functions and requirements. Pre-employment processing will include a background check. This requirement does not apply to current full-time District employees unless the position requires additional evaluations or clearances.

1. Manages the activities and operations of District’s Access and Accessible Services program within the Customer Access Department including planning, developing, implementing, and managing budget development and monitoring, long and short-term planning including, but is not limited to disabled accessibility, ADA compliance, pedestrian access, transit coordination and way finding.
   
2. Plans, directs, coordinates, and reviews the work plan for the Access and Accessible Services projects and programs; reviews and evaluates work products, methods and procedures and meets with staff to identify and resolve problems.
   
3. Represents the interests of people with disabilities in all aspects of BART planning and operational activities; provides expert advice and support to project managers and other departments in addressing accessibility issues.
   
4. Tracks and responds to regulatory changes and recommends policy or practice changes to reflect current standards and maintain compliance.
   
5. Provides and coordinates departments on ADA district information and response for audit compliance.
   
6. Oversees staff of the BART Accessibility Advisory Task Force, a citizen committee, which provides a citizen input and review of BART services and capital projects.
   
7. Manages the ADA component of Station agent training program on ADA and disability sensitivity.
   
8. Ensures customer information meets policy and goals; provides customer developed policy, goals, and guidelines for ADA and accessibility.
   
9. Reviews plans for access and accessibility improvements using customer input.
   
10. Evaluates the effectiveness of the Access and Accessible Services programs; develops and ensures implementation of modifications to the program.
    
11. Determines and oversees a variety of studies, investigations, and operational processes, modifies program, policies, and procedures to ensure legal compliance and program efficiency.
    
12. Monitors industry standards and legislation related to ADA, Access, and Accessible Services and evaluates impact upon District’s operations; implements practice and procedural improvements.
    
13. Manages Accessibility Development of Elevator Mitigation Program in response to litigation regarding alternative services for elevator dependent riders to address elevator outages.
    
14. Develops and administers the Programs’ annual budget; oversees the financial aspects and budgets for contracted services, ensures all work performed by contractors adheres to financial and budgetary constraints
    
15. Selects, trains, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
    
16. Directs and reviews assigned aspects of the preparation, publication and distribution of passenger publications and promotional materials.
    
17. Serves as a liaison for Access and Accessible Services program within the Customer Access Department with other divisions, departments and outside agencies, community, and business groups; negotiates and resolves sensitive and controversial issues.
    
18. Responds to and resolves difficult and sensitive citizen inquiries and complaints, including referrals from the Board of Directors.
    
19. Attends and participates in professional group meetings; stays abreast of trend, innovations and legislation for parking, transit, shuttle, and transportation access.

Education:

Bachelor's degree in Public Administration or a related field from an accredited college or university.

Experience:

Five (5) years of (full-time) professional verifiable experience in access and accessibility programs, ADA or related experience which must include at least two (2) years of management experience.

Substitution:

Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred.

Knowledge of:

• Principlesand practicesoftheAmericanswith DisabilitiesAct
• Methodsoftransit,pedestrian,andaccessibleservicesplanning
• Principles andpractices ofmass transit
• Principlesandpracticesoftransportationplanning
• Principlesofjointprogramadministration
• Principlesandpractices ofcontract administration
• Principlesandpractices ofbudgetpreparationandadministration
• Principlesofsupervision, training,andperformanceevaluation
• RelatedFederal,State,and locallaws,codes,andregulations

Skill/Ability in:

• Overseeingandparticipatinginthemanagementandimplementationofaccessandaccessibleservices programs
• Directingtheplanning,design,andimplementationofjointtransportationprograms
• Interpreting,analyzing,and applyingFederal,State,and local policies,laws,andregulations
• Selectingsupervising,training,andevaluatingstaff
• Participatinginthedevelopmentandadministrationofprogramgoals,objectives,andprocedures
• Preparingandadministeringprogrambudgets
• Preparingclearandconciseadministrativeandfinancialreports
• Analyzingproblems,identifyingalternativesolutions,projectingconsequencesofproposedactions, and implementing recommendations in support of goals
• Researching,analyzing,and evaluatingnewservicedelivery methodsandtechniques
• InterpretingandapplyingFederal,State,andlocalpolicies, laws,andregulations
• Communicating clearly and concisely, both orally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of work