Manager of Access & Accessible Services

BART; Oakland (CA); On-site; USD 161,000 - 244,000; Full time

Benefits offered by this job

Health benefits

Paid time off

CalPERS retirement program

Job summary

BART seeks a seasoned manager to lead Access & Accessible Services, driving ADA compliance, accessible transportation planning, and system-wide accessibility initiatives. You will oversee budgets, contracts, and staff for paratransit programs, ensuring high-quality service and regulatory alignment.

The role partners with multiple departments and community groups to advance inclusive transit, develop training programs, and implement accessibility improvements across the Bay Area network.

Qualifications

• Experience leading accessibility, ADA, and customer access programs.
• Experience developing accessibility initiatives that improve customer experience and system access.
• Demonstrated ability to build partnerships and influence decisions across multiple departments and stakeholders.
• Experience reviewing projects, plans, and policies to ensure accessibility and regulatory compliance.
• Commitment to improving accessibility, inclusion, and equitable access to public services.

Responsibilities

• Manages the Access and Accessible Services program including budgeting, planning, and implementation.
• Directs work plans, evaluates methods, and resolves problems with staff.
• Represents disability interests in planning and operations; provides expert support to projects.
• Monitors regulatory changes and updates policies accordingly to maintain compliance.
• Oversees ADA-related training and accessibility guidance across departments.
• Leads contracts and budgets for paratransit services and accessibility programs.

Skills

ADA compliance

Accessibility leadership

Stakeholder engagement

Budget management

Policy analysis

Education

Bachelor's degree in Public Administration

Job description

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Pay Rate

Non-Rep Pay Band N09

Annual Salary Range: $160,800.00 (Minimum) - $243,612.00 (Maximum)

Note

The starting negotiable salary offer for this position will be $160,800.00 - $201,251.25 to commensurate with education and experience.

Report To

Director of Customer Access & Accessibility

Days Off

Saturday & Sunday

Who May Apply

All current BART employees and Future BART employees

Current Assignment

The San Francisco Bay Area Rapid Transit District (BART) is seeking an experienced and results-driven manager to serve as the Manager of Access & Accessible Services. This position is responsible for managing all aspects of accessibility, ADA compliance, and paratransit service delivery within the Accessibility Unit of the Customer Access and Accessibility Department. The role provides leadership in advancing accessibility throughout the BART system by developing and implementing a comprehensive accessibility improvement strategy, securing funding for innovative programs and projects and serving as a recognized leader and primary liaison to the Bay Area accessibility community. The role also oversees BART's paratransit programs, contracts, and budgets, ensuring the delivery of high-quality service while identifying opportunities to improve efficiency and manage costs.

This position champions accessibility as a core organizational priority across all BART departments by reviewing capital project plans, contributing to emergency planning efforts, and developing training programs that promote accessibility awareness and compliance. The role also leads targeted initiatives to enhance systemwide accessibility, such as the development of accessible wayfinding signage; ensures adherence to the terms of BART’s Disability Rights Activists Settlement Agreement; and provides leadership and guidance to unit staff, including a Senior Administrative Analyst and a Manager of Access Programs, to advance departmental goals and objectives.

The Most Qualified Candidate For This Position Will Have Highly Developed Competencies In The Following Area, Which Will Be Reinforced With Related Work Experience And Will Be Clearly Articulated During The Selection Process

• Experience leading accessibility, ADA, and customer access programs.
• Experience developing accessibility initiatives that improve customer experience and system access.
• Demonstrated ability to build partnerships and influence decisions across multiple departments and stakeholders.
• Experience reviewing projects, plans, and policies to ensure accessibility and regulatory compliance.
• Demonstrated commitment to improving accessibility, inclusion, and equitable access to public services.

Examples of Duties

• Manages the activities and operations of District’s Access and Accessible Services program within the Customer Access Department including planning, developing, implementing, and managing budget development and monitoring, long and short-term planning including, but is not limited to disabled accessibility, ADA compliance, pedestrian access, transit coordination and way finding.
• Plans, directs, coordinates, and reviews the work plan for the Access and Accessible Services projects and programs; reviews and evaluates work products, methods and procedures and meets with staff to identify and resolve problems.
• Represents the interests of people with disabilities in all aspects of BART planning and operational activities; provides expert advice and support to project managers and other departments in addressing accessibility issues.
• Tracks and responds to regulatory changes and recommends policy or practice changes to reflect current standards and maintain compliance.
• Provides and coordinates departments on ADA district information and response for audit compliance.
• Oversees staff of the BART Accessibility Advisory Task Force, a citizen committee, which provides a citizen input and review of BART services and capital projects.
• Manages the ADA component of Station agent training program on ADA and disability sensitivity.
• Ensures customer information meets policy and goals; provides customer developed policy, goals, and guidelines for ADA and accessibility.
• Reviews plans for access and accessibility improvements using customer input.
• Evaluates the effectiveness of the Access and Accessible Services programs; develops and ensures implementation of modifications to the program.
• Determines and oversees a variety of studies, investigations, and operational processes, modifies program, policies, and procedures to ensure legal compliance and program efficiency.
• Monitors industry standards and legislation related to ADA, Access, and Accessible Services and evaluates impact upon District’s operations; implements practice and procedural improvements.
• Manages Accessibility Development of Elevator Mitigation Program in response to litigation regarding alternative services for elevator dependent riders to address elevator outages.
• Develops and administers the Programs’ annual budget; oversees the financial aspects and budgets for contracted services, ensures all work performed by contractors adheres to financial and budgetary constraints
• Selects, trains, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Directs and reviews assigned aspects of the preparation, publication and distribution of passenger publications and promotional materials.
• Serves as a liaison for Access and Accessible Services program within the Customer Access Department with other divisions, departments and outside agencies, community, and business groups; negotiates and resolves sensitive and controversial issues.
• Responds to and resolves difficult and sensitive citizen inquiries and complaints, including referrals from the Board of Directors.
• Attends and participates in professional group meetings; stays abreast of trend, innovations and legislation for parking, transit, shuttle, and transportation access.

Education

Bachelor's degree in Public Administration or a related field from an accredited college or university.

Minimum Qualifications

Bachelor's degree in Public Administration or a related field from an accredited college or university.

Experience

Five (5) years of (full-time) professional verifiable experience in access and accessibility programs, ADA or related experience which must include at least two (2) years of management experience.

Substitution

Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred.

Knowledge And Skills

Knowledge of:

• Principles and practices of the Americans with Disabilities Act
• Methods of transit, pedestrian, and accessible services planning
• Principles and practices of mass transit
• Principles and practices of transportation planning
• Principles of joint program administration
• Principles and practices of contract administration
• Principles and practices of budget preparation and administration
• Principles of supervision, training, and performance evaluation
• Related Federal, State, and local laws, codes, and regulations

Skill/Ability In

• Overseeing and participating in the management and implementation of access and accessible services programs
• Directing the planning, design, and implementation of joint transportation programs
• Interpreting, analyzing, and applying Federal, State, and local policies, laws, and regulations
• Selecting supervising, training, and evaluating staff
• Participating in the development and administration of program goals, objectives, and procedures
• Preparing and administering program budgets
• Preparing clear and concise administrative and financial reports
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals
• Researching, analyzing, and evaluating new service delivery methods and techniques
• Interpreting and applying Federal, State, and local policies, laws, and regulations
• Communicating clearly and concisely, both orally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of work

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at [e-mail] .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .