Manager, Ocean Import Department

DSV Air & Sea Inc.; Itasca (IL); On-site; USD 78,000 - 117,500; Full time

Job summary

DSV Air & Sea Inc. in Itasca, IL seeks a Manager for the Ocean Import Department to oversee the importation of goods by ocean, ensuring compliance and timely delivery while coordinating with customers, vendors, and service providers.

The role requires a bachelor's degree in logistics or related field and at least five years of freight/logistics experience, including supervisory responsibilities. Competitive base pay and benefits offered.

Qualifications

• Bachelor's degree in logistics, supply chain, or related field preferred.
• Around 5 years of experience in freight forwarding, logistics, or related field preferred.
• Prior experience in ocean imports and supervisory roles highly desirable.

Responsibilities

• Oversee ocean import operations including carrier selection, booking, and transport.
• Collaborate with logistics, finance, and operations to ensure service excellence.
• Build and maintain relationships with customers, vendors, and service providers.
• Address customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with customs regulations and trade laws; monitor changes in regulations.

Skills

Leadership

Team management

Analytical skills

Education

Bachelor's in Logistics

Tools

Logistics software

Job description

Job Title: Manager, Ocean Import Department

Location: USA – Itasca, N Arlington Heights Rd Itasca, IL

Division: Air & Sea

Time Type: Full Time

Summary

The Ocean Import Department Manager oversees the importation of goods by ocean, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency.

Duties and Responsibilities

• Manage and oversee the importation of goods by ocean, including carrier selection, booking, and transportation.
• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
• Build and maintain relationships with customers, vendors, and third‑party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and opportunities for improvement.

Supervisory Responsibilities

• Supervise a team of ocean import coordinators and support staff.

Educational Background / Work Experience

• Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in ocean imports and supervisory roles is highly desirable.

Preferred Qualifications

• Familiarity with ocean freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules.

Skills & Competencies

• Lead Yourself: Strong analytical and problem‑solving skills, with the ability to thrive in a fast‑paced environment.
• Lead Your Team: Excellent leadership and communication skills to manage and motivate a team.
• Lead Your Business: In‑depth knowledge of logistics, supply chain management, and ocean freight principles.

Language Skills

• Fluency in English is required.

Computer Literacy

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with logistics and ocean cargo management systems.

Physical and Mental Requirements / Working Conditions

Work is generally sedentary, with no specific need for physical coordination or effort. The position may require standing, walking, and occasional lifting. The job may involve scheduled overtime and occasional shift work. Vision requirements include close and distance vision. Minimal domestic and international travel may be required.

Work Environment

Typical office conditions with low to moderate noise levels. Rare exposure to fumes or airborne particles. Reasonable accommodations may be made for individuals with disabilities.

At-Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. The employee also has the right to terminate employment at any time.

Compensation & Benefits

Expected base pay: $78,000 - $117,500 / Annually. Actual compensation will be determined based on job‑related factors such as experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail].

DSV reserves the right to defer or close a vacancy at any time.