Manager. Network Operations & UC Services

Boston College; Boston (MA); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Tuition remission

Medical insurance

Paid holidays

Retirement plans

Job summary

Boston College is seeking a hands-on Manager, Network Operations & UC Engineering Services to lead enterprise communications and edge networking during a major modernization. The role partners with the Director of Network Services to guide unified communications across six campuses and 400+ network rooms.

You will mentor Voice Services and Network Operations teams, advance SIP/VoIP and CUCM expertise, and establish procedures for incident response, security, and performance.

Qualifications

• 8–10 years of progressive experience in network and unified communications engineering.
• Formal management, team lead, or senior supervisory role.

Responsibilities

• Lead strategic partnership with the Director of Network Services to shape vision, roadmaps, and standards for unified communications and network infra.
• Oversee the integration of Voice Services and Network Operations into a unified engineering unit and foster collaboration across teams.
• Mentor engineers, develop growth plans, and uplift skills in VoIP/SIP and edge networking.
• Establish SOPs, incident management, and metrics to ensure high availability across campus locations.

Skills

Leadership & Change Management

UC Expertise

Networking Fundamentals

Communication

Education

Bachelor's degree in Computer Science, Information Technology Systems or related discipline

Job description

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Boston College’s enterprise communications and edge networking infrastructure through a transformative period. Serving as a key strategic partner and "right hand" to the Director of Network Services, the Manager will initially provide hands‑on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform.
This role will lead the strategic convergence of the Voice Services and Network Operations teams into a single, unified network and communications engineering organization. The ideal candidate is a proactive operational leader with deep expertise in SIP/VoIP, strong enterprise networking fundamentals, and proven success in guiding teams through organizational change, skill uplift, and technology integration.

Strategic Leadership & Organizational Evolution

• Strategic Partnership: Partner closely with the Director of Network Services to shape the long-term vision, operational roadmaps, and architectural standards for unified communications and network infrastructure.
• Team Convergence & Leadership: Lead the planned integration of the Voice Services and Network Operations teams into a unified engineering unit, fostering a culture of collaboration, cross‑training, and continuous improvement.
• Personnel Management & Growth: Manage, mentor, and elevate individual contributors across voice and networking disciplines. Develop targeted professional growth plans to cross‑skill voice engineers in modern edge networking and network engineers in VoIP/SIP architectures.
• Operational Excellence: Establish standard operating procedures, incident management escalation protocols, and performance metrics across the merged organization to ensure high availability and service delivery across all campus locations.

Core Technical Responsibilities

Unified Communications & Applications

• Provide technical oversight for a complex enterprise communications architecture supporting 6,000+ endpoints, 120 emergency response systems, and high-volume call centers across multiple campuses.
• Direct the engineering and maintenance of the Cisco Unified Communications platform, including UCS, Call Manager (CUCM), Unity, CUBE gateways, WebEx Calling/Hybrid, Cisco Endpoints, and analog gateways.
• Manage inbound/outbound SIP trunking, carrier relationships, and call routing topologies.
• Oversee critical communications applications and integrations, including call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance platforms (Bandwidth Technology).
• Ensure seamless service integrations with enterprise identity and security systems (Microsoft AD/LDAP, Shibboleth, Duo).

Enterprise Network Engineering & Infrastructure

• Oversee the continuous operation, maintenance, and strategic expansion of Boston College’s edge network across 400+ Network Rooms spanning 5 campuses.
• Provide high-level technical direction for enterprise switching infrastructure (800+ Extreme Networks devices) and campus-wide wireless networks (4,300+ Aruba Wireless Access Points).
• Lead network topology planning, hardware lifecycle management, provisioning standards, and edge-to-core connectivity strategies.
• Partner with network architecture leads to optimize network routing, VLAN configurations, quality of service for voice/video traffic, and security segmentation across wired and wireless environments.

Full-Time Equivalent Hiring Range: $127,950 to $159,950; salary commensurate with relevant experience. This is an onsite position (remote work 1-2 days only at the discretion of management).

Requirements

Experience: Minimum of 8–10 years of progressive experience in network and unified communications engineering, with at least 5 years in a formal management, team lead, or senior supervisory role. Bachelor's degree in Computer Science, Information Technology Systems or related discipline.

• Leadership & Change Management: Demonstrated success leading technical teams through organizational change, team mergers, or major infrastructure modernizations.
• UC Expertise: Expert-level knowledge of Cisco Unified Communications Manager (CUCM), WebEx, CUBE, SIP architecture, and complex VoIP environments.
• Networking Fundamentals: Strong hands‑on background in enterprise edge/access networking, hardware provisioning, routing/switching, quality of service, and wireless infrastructure.
• Communication: Exceptional interpersonal, strategic thinking, and leadership skills with a proven track record as an authentic mentor and collaborative leader.

Preferred Qualifications

• Experience in higher education or large enterprise environments managing multi-campus topologies and compliance standards (e.g., Kari's Law / RAY BAUM'S Act for E911).
• Hands‑on experience or certifications with Extreme Networks hardware, ExtremeCloud IQ (XIQ), or Extreme Fabric.
• Practical knowledge of Aruba Networks enterprise wireless deployments.
• Experience managing contact center platforms (e.g., T-Metrics) and public safety infrastructure.
• Familiarity with database/application platforms such as Oracle APEX or custom administrative integrations.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored403bRetirement Plans
• Paid Holidays Annually
• Generous Sickand Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination