Manager, Network Integration & Transformation (Non- IT Role)

Unitedwaysem; Detroit (MI); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Short/Long-term disability

AD&D coverage

Pet insurance

DoorDash discount

PTO 20 days

Holidays 12

Floating holiday

Job summary

United Way for Southeast Michigan is seeking a Manager, Network Integration & Transformation to advance Community Information Exchange (CIE) and 211 participation, engage partners, and support digital referrals and shared tools.

You will design trainings, facilitate governance, and use data to improve care access and community impact across SE Michigan. Hybrid in-office schedule with partner visits required.

Qualifications

• Bachelor's degree in a related field.
• 2–4 years of experience with health and human services organizations and partners (Southeast Michigan preferred).
• 2–4 years of group facilitation experience, including training diverse audiences.

Responsibilities

• Develop and track a measurable partner engagement plan to advance CIE and 211 participation.
• Support internal and external integration efforts, training, and material coordination.
• Coordinate CIE committees, prepare agendas, document decisions, and track actions.

Education

Bachelor's degree

Group facilitation

Job description

Every day, United Way for Southeast Michigan (UWSEM) works alongside community partners, donors, and nonprofits to create measurable, lasting change across Southeast Michigan. By investing in programs that support education, economic stability, and health, UWSEM helps ensure individuals and families have the resources they need not just to get by, but to thrive. Our work is grounded in collaboration, accountability, and a deep commitment to the communities we serve.

This full-time position offers a salary of $75,000, along with a comprehensive benefits package that includes major medical, dental, and vision coverage, a 403(b) retirement plan, short-and long-term disability, AD&D coverage, ASPCA pet insurance, a DoorDash discount, 20 days of paid time off per year, 12 paid holidays, and one floating holiday.

The Manager, Network Integration & Transformation manages stewardship of Community Information Exchange (CIE) across United Way and our Partner Network. The role advances CIE and 211 participation by engaging partners, supporting digital referrals and shared tools, facilitating committees and training, and using data and partner insight to improve integrated care, access, and community impact.

This role is for you if you're interested in shaping access to social services across SE MI and making navigation of those services easier for the community.

Key Responsibilities:

• Develop, implement, and track a measurable partner engagement plan that moves partners from outreach and readiness through CIE and 211 participation, adoption of shared tools and data practices, and sending and receiving digital referrals.
• Support management of select internal and external integration efforts, including 211 and direct services, by supporting partner and team engagement, facilitating required discussions, coordinating required materials, hosting trainings, and supporting monitoring to promote successful implementation and sustained use.
• Coordinate and facilitate CIE committees and network convenings; prepare agendas, document decisions and accountabilities, assign and track actions across teams, and escal
• Serve as a liaison between partners and internal teams, using a consultative approach and active listening to build trust, communicate CIE's value, and support workflow changes needed for integrated care.
• Design and deliver partner education, training, technical assistance, and communications that support readiness, adoption, effective referrals, and sustained use of CIE tools and data; support the development of communications assets.
• Review dashboards and partner feedback to identify trends, explain performance, recommend improvements, and develop impact stories that inform strategy.
• Envision and advance practical solutions with partners and internal teams-including screening and matching tools, streamlined referral pathways, and shared workflows-to connect people to services more quickly.
• Monitor relevant policy and funding trends, summarize implications, identify opportunities, and coordinate internal support for United Way's advocacy priorities.
• Support the development of funding proposals, briefs, presentations, and other funder-facing materials by contributing partner insights, program information, data, impact stories, and recommended strategies.
• Identify and coordinate resolution of data governance, technology, resource directory, and interoperability issues.
• Provide grant reviews and recommendations regarding funding awards by United Way for southeastern Michigan.
• Represent United Way at community meetings and events.
• Foster teamwork and collaboration by working collaboratively with team members to achieve shared goals, share knowledge, and support each other's success. Proactively identify and address potential issues or conflicts within the team by using effective problem-solving and conflict resolution skills.
• Offer constructive feedback and suggestions to improve team processes and morale.

Education and Experience Requirements:

• Bachelor's degree in human or social sciences, nonprofit management, public administration, health or human services, or a related field.
• 2- 4 years of relevant experience working with health and human services organizations and community partners across related domains; experience supporting referral networks and working in Southeast Michigan preferred.
• 2- 4 years of group facilitation experience, including designing and delivering training or education to diverse audiences.

Work Environment & Schedule:

Hybrid work schedule with in-office days determined by management; these days may change from week to week. Off-site visits with partners in SE MI required.

Regular work hours are between 8am to 5pm with flexible scheduling ability based on management approval