CIE (Community Information Exchange) Coordination Center Manager

United Way; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation days

Sick pay

Company holidays

Flexible/personal holidays

Volunteer days

Parental leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

403(b) with employer match

Job summary

United Way of Greater St. Louis is seeking a CIE Coordination Center Manager to oversee daily operations of the Community Information Exchange Coordination Center and ensure effective referrals to network partners and 211 resources.

The role requires supervising navigators, developing performance metrics, and representing programs at internal and external meetings. A relevant degree and supervisory experience are preferred, with a comprehensive benefits package and opportunities for impact

Qualifications

• Associate degree or bachelor’s degree in human services, social work, or related field.
• Two or more years working in a social service field with a minimum of 2 years supervisory experience.
• Strong verbal, written communication, and problem solving skills.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint).
• Self-starter, demonstrated ability to work independently and within teams, meet deadlines, and manage project effectively prioritizing competing goals and tasks with a high level attention to detail and accuracy.

Responsibilities

• Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
• Creates grant and contract related reports and submits them to Director or VP for approval.
• Hire, train, supervise to include scheduling and managing time off for CIE Navigators
• Monitors response times to referrals, case documentation, and case closures, ensuring team meets service levels and provides high quality customer service.
• Work with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Track individual and team performance metrics.
• Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
• Work closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO's) and Healthcare Providers utilizing the CIE CC.
• Develop policies and procedures for monitoring CBO's compliance with Service Level Agreements. Monitor CIE CBO referral dashboards and assign follow-up tasks to team members.

Skills

Verbal communication

Written communication

Problem solving

Team collaboration

Detail-oriented

Education

Associate or Bachelor’s degree

Tools

Microsoft Office

Job description

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. Here, you'll work with passionate and committed colleagues, volunteers and community members who all have one goal - helping our neighbors. This is more than a day job. It's a mission. Come work with us!

Job Summary

The Community Information Exchange (CIE) Coordination Center Manager (indicated here as CIE CC Manager) is responsible for the day-to-day operations of the CIE Coordination Center, which works to connect clients referred to the CIE CC with Community Impact Exchange (CIE) Network Partners or 211 resources.

Position Responsibilities

• Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
• Creates grant and contract related reports and submits them to Director or VP for approval.
• Hire, train, supervise to include scheduling and managing time off for CIE Navigators
• Monitors response times to referrals, case documentation, and case closures, ensuring team meets service levels and provides high quality customer service.
• Work with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Track individual and team performance metrics.
• Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
• Work closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO's) and Healthcare Providers utilizing the CIE CC.
• Develop policies and procedures for monitoring CBO's compliance with Service Level Agreements. Monitor CIE CBO referral dashboards and assign follow-up tasks to team members.

KSA (Knowledge, Skills and Abilities)

• Associate degree or bachelor's degree (preferred) in human services, social work, or related field
• Two or more years working in a social service field with a minimum of 2 years supervisory experience
• Strong verbal, written communication, and problem solving skills
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)
• Self-starter, demonstrated ability to work independently and within teams, meet deadlines, and manage project effectively prioritizing competing goals and tasks with a high level attention to detail and accuracy

Benefits

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an Equal Opportunity Employer