Manager National Sales & Service

PGA TOUR, Inc; Ponte Vedra Beach (FL); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision

Life and Disability insurance

Paid time off and holidays

401(k) + employer match

Health Savings Account

Résumé du poste

PGA TOUR, Inc in Ponte Vedra Beach, FL seeks a Manager, National Sales & Service to lead the centralized entry-level sales department. You will recruit, train, coach, and manage a team responsible for driving event revenue through B2B and B2C campaigns, while developing the next generation of sales professionals across the organization.

The role emphasizes team development, revenue growth, and advancement of associates into revenue-producing positions.

Qualifications

• Bachelor’s degree in Sales, Marketing, Communications, Business Administration, or related field.
• Five to seven years in sales, sports, customer service or entertainment preferred.
• Advanced computer skills including Salesforce, TM Archtics, and Microsoft Office.
• Excellent customer service and interpersonal skills, with strong verbal and written communication.
• Golf knowledge and interest preferred, but not mandatory.

Responsabilités

• Develop and execute a strategy for targeting and engaging new sales prospects.
• Help sales associates identify and sell ticket and hospitality inventory by generating leads via calls, emails, virtual meetings, and networking events.
• Monitor weekly status of department staff for productivity and results.
• Assist with closing techniques and account management to achieve revenue goals.
• Communicate clearly with supervisors and provide timely follow-up.
• Coach and supervise to enhance presentation and appointment skills.
• Conduct daily sales meetings to review activity and goals.
• Review market analyses to determine customer needs and product interests.
• Assist in developing sales and marketing strategies for tickets and hospitality packages.
• Collaborate with marketing, tournament support, community management, product management and account management to facilitate campaigns.
• Assist with ongoing training for NSS staff.
• Recruit, hire, train and develop entry-level team weekly.
• Encourage staff to pursue new tasks aligned with department goals.

Connaissances

Customer service

Interpersonal skills

Verbal communication

Written communication

Golf knowledge

Formation

Bachelor’s degree

Outils

Salesforce

TM Archtics

Microsoft Office

Description du poste

The Best Players Need the Best People. The Manager, National Sales & Service leads the PGA Tour’s centralized entry-level sales department (formerly known as Inside Sales), with responsibility for driving event revenue while developing the next generation of sales professionals across the organization. The position oversees recruitment, training, coaching, and performance management for the National Sales & Service team and is responsible for executing strategic B2B and B2C sales campaigns that support PGA Tour-operated and co-sponsored events. Success in this role is measured by revenue growth, team development, and the successful advancement of associates into revenue-producing positions throughout the PGA Tour. Primary responsibility includes recruitment, development, and supervision of the National Sales & Service team.

QUALIFICATIONS

• Bachelor’s degree in Sales, Marketing, Communications, Business Administration, or equivalent experience in related field
• Five to seven years prior experience in sales, sports, customer service or entertainment preferred
• Prior supervisory skills preferred
• Advanced computer skills required, including proficiency in Salesforce, TM Archtics, and Microsoft Office
• Excellent customer service and interpersonal skills, with strong verbal and written communication skills
• Golf knowledge and interest preferred, but not mandatory

RESPONSIBILITIES/DUTIES

• Develop and execute a strategy for targeting and engaging new sales prospects.
• Help sales associates identify and sell available ticket and hospitality inventory by generating leads using outbound and inbound calls, emails, virtual meetings, and networking events.
• Monitor weekly status of department staff for measuring productivity and results.
• Assist NSS staff with closing techniques and account management to ensure achievement of revenue goals
• Professionally communicate to gather all relevant details; communicate with supervisor and provide timely follow up.
• Enhance presentation and appointment presentations skills by ongoing coaching and supervision
• Conducts daily sales meetings to review activity and goals plus communicating updates on pending projects and events
• Reviewing market analyses to determine customer needs and product interests throughout sales campaign.
• Assist in developing sales and marketing strategies for ticket and hospitality packages
• Collaborate with marketing, tournament support, community management, product management and account management to facilitate new campaigns, and offerings
• Assist with on-going training initiatives for current PGA Tour tournament sales representatives
• Recruit, hire, train and develop entry-level team on a weekly basis
• Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives
• Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication

When most people think of the PGA TOUR, they envision famous golfers, exciting tournaments, and the TOUR’s generous support of more than 3,000 charities. We are all of these things, but there’s much more to the PGA TOUR than meets the eye. Behind the TOUR’s international reputation for sports excellence and philanthropic leadership is a dedicated team of business, sports management and entertainment professionals working together to support our players and advance our mission. Headquartered in Ponte Vedra Beach, Fla., we’re a dynamic group of individuals with diverse talents who share a deep respect for the sport of golf and the positive impact it has in communities across the United States and internationally.

If your goals include being part of an exciting team that emphasizes professional development and the personal satisfaction of contributing to important causes, we encourage you to explore the many advantages and benefits of a career with the TOUR.

Our benefits may include:

• Medical, Dental and Vision
• Life and Disability insurance
• Paid time off and paid holidays
• 401(k) plus employer match and contribution
• Health Savings Account/Medical and Dependent Care
• Flexible Spending Accounts
• Wellness Program
• Membership to TPC Sawgrass

EOE The TOUR is an equal opportunity employer. We do not discriminate or tolerate discrimination on the basis of race, sex, sexual orientation, religion, national origin, age, disability, marital status, color, ancestry, citizenship status, uniform services member status, pregnancy, gender, gender identity, gender expression or any other classification or differences protected by applicable law.