Manager, Mid-Market Growth NA

CW Government Travel; United States; On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

The #TeamGBT Experience

Travel perks

Flexible benefits tailored to country

Wellbeing resources

Job summary

Amex GBT seeks a leader who builds high-performing mid-market sales development teams through hands-on coaching and real-time modeling of excellence. As the face of the mid-market sales development organization, you will set the tone, drive culture, and establish the standard your team measures themselves against.

You will lead by example, champion a phone-first outbound culture, and shape outbound playbooks with frontline insight to continuously improve messaging and account strategy.

Qualifications

• Proven coaching-first leadership approach with a track record of developing reps.
• Deep belief in a phone-first outbound model for real pipeline.
• Creative instincts for outbound strategy and messaging.
• Curious about business and market prospects; asks why before prescribing how.
• Comfortable leading by example and dialing with the team.
• Data-literate; builds reports to drive coaching decisions.
• High emotional intelligence; adapts style to each member.
• Proven ability to recruit and retain top mid-market talent.

Responsibilities

• Coaching and development: you're listening to calls, with reps during prospecting blocks, running live coaching sessions, and showing your team what a great outbound conversation sounds like, every day.
• Lead from the Front: you pick up the phone and dial alongside the team to spark performance.
• Phone-First Culture Builder: promote a culture where outbound is the primary weapon and conversations build pipeline.
• Outbound Strategy & Playbook Development: shape plays by leveraging frontline insights and improving messaging.
• Culture & Team DNA Ownership: understand each member and identify initiatives that drive results.
• Data-Informed Decision Making: build reports and dashboards and use data to coach smarter.
• Cross-Functional Leadership: collaborate with AE Leaders and translate team efforts into outcomes.
• Talent Acquisition & Retention: attract and develop top mid-market talent and create a thriving team.

Skills

Coaching

Leadership

Outbound strategy

Data-driven

Talent acquisition

Cross-functional

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We're seeking a leader who builds high-performing teams through hands-on coaching, real-time modeling of excellence, and a culture where every prospect conversation is a strategic opportunity to learn and advance. As the face of Amex GBT's mid-market sales development organization, you will set the tone, drive the culture, and be the standard your team measures themselves against.

What You'll Do

• Coaching and Development: You're listening to calls, with reps during prospecting blocks, running live coaching sessions, and showing your team what a great outbound conversation sounds like, every day.
• Lead from the Front: You pick up the phone. When the team needs a spark, when a rep is stuck, or when demonstrating a new technique-you dial alongside them.
• Phone-First Culture Builder: Champion a culture where outbound calling is the primary weapon, helping your team understand that every conversation is an opportunity to gather intelligence, build rapport, and create pipeline through genuine engagement rather than overcoming objections.
• Outbound Strategy & Playbook Development: Shape Amex GBT's evolving outbound playbook by bringing creative engagement approaches, identifying gaps from front-line insights, and collaborating to continuously improve messaging, sequencing, and account strategy.
• Culture & Team DNA Ownership: You are maniacally focused on building something special-knowing every team member deeply, understanding the why behind the numbers, and identifying which initiatives drive results, where friction exists, and what your team needs next.
• Data-Informed Decision Making: You are analytically sharp, capable of building reports and reading dashboards, and use data to inspect what you expect and make smarter coaching decisions.
• Cross-Functional Leadership: You are the face of this team across the organization, collaborating effectively with AE Leaders, translating your team's efforts into real business outcomes, and earning trust through credible results.
• Talent Acquisition & Retention: Attract, develop, and retain top mid-market sales development talent by identifying high-potential reps, accelerating their growth, and creating a team environment where A-players thrive and want to stay.

What We're Looking For

• A proven coaching-first leadership approach-you believe your primary job is to develop every person on your team, and your track record reflects it
• Deep belief in a phone-first outbound model. You understand that real pipeline is built through conversations, not just sequences and automation
• Strong creative instincts for outbound strategy-you bring ideas on messaging, positioning, and account engagement that go beyond the standard playbook
• Naturally curious about the business, the market, and your team's prospects. You ask why before you prescribe how
• Comfortable and confident picking up the phone yourself. You lead by example and never ask your team to do something you wouldn't do
• Data-literate and capable of building your own reports when needed, but you use data to drive coaching and decisions-not to avoid being present
• High emotional intelligence-you read your team well, know when to push and when to support, and adapt your style to each person
• Proven ability to recruit and retain high-performing talent. People want to work for you, and they stay because you invest in them
• Strong cross-functional collaborator who represents the sales development organization with credibility and professionalism.

Location

United States

The US national base salary range for this position is from $88,200.00 - $163,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

• The #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 cours