Manager, Mid-Market Growth NA

Global Business Travel Group; City of Albany (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Career development opportunities

Job summary

American Express Global Business Travel is seeking a transformational leader to guide our outbound sales development team in Chicago. You will coach reps, lead by example, and shape how we build pipeline through a phone-first approach.

You'll own outbound strategy, playbooks, and cross-functional collaboration with AE Leaders, driving data-informed coaching and talent development to attract and retain top performers in a competitive market.

Qualifications

• A proven coaching-first leadership approach.
• Phone-first outbound model experience.
• Creative ideas for messaging, positioning, and account engagement.
• Curiosity about business, market, and teams.
• Willing to lead by example and roll up sleeves.
• Data-driven coaching and decision making.
• Strong emotional intelligence and teamwork.
• Proven ability to recruit and retain top talent.

Responsibilities

• Coaching reps during prospecting blocks and live sessions.
• Lead from the front and dial alongside the team.
• Champion a phone-first outbound culture to build pipeline.
• Develop outbound strategy and playbooks with insights from frontline reps.
• Own culture and team DNA, identifying initiatives that drive results.
• Build and read dashboards to inform coaching decisions.
• Collaborate with AE Leaders and other functions to translate efforts into business outcomes.
• Recruit and retain top mid-market sales development talent.

Skills

Coaching leadership

Phone-first outbound

Creative outbound strategy

Business curiosity

Lead by example

Data literacy

Emotional intelligence

Talent recruitment

Cross-functional collaboration

Job description

What You\'ll Do

• Coaching and Development: You\’re listening to calls, with reps during prospecting blocks, running live coaching sessions, and showing your team what a great outbound conversation sounds like, every day.
• Lead from the Front: You pick up the phone. When the team needs a spark, when a rep is stuck, or when demonstrating a new technique—you dial alongside them.
• Phone-First Culture Builder: Champion a culture where outbound calling is the primary weapon, helping your team understand that every conversation is an opportunity to gather intelligence, build rapport, and create pipeline through genuine engagement rather than overcoming objections.
• Outbound Strategy & Playbook Development: Shape Amex GBT\'s evolving outbound playbook by bringing creative engagement approaches, identifying gaps from front-line insights, and collaborating to continuously improve messaging, sequencing, and account strategy.
• Culture & Team DNA Ownership: You are maniacally focused on building something special—knowing every team member deeply, understanding the why behind the numbers, and identifying which initiatives drive results, where friction exists, and what your team needs next.
• Data-Informed Decision Making: You are analytically sharp, capable of building reports and reading dashboards, and use data to inspect what you expect and make smarter coaching decisions.
• Cross-Functional Leadership: You are the face of this team across the organization, collaborating effectively with AE Leaders, translating your team\'s efforts into real business outcomes, and earning trust through credible results.
• Talent Acquisition & Retention: Attract, develop, and retain top mid-market sales development talent by identifying high-potential reps, accelerating their growth, and creating a team environment where A-players thrive and want to stay.

What We\'re Looking For

• A proven coaching-first leadership approach—you believe your primary job is to develop every person on your team, and your track record reflects it
• Deep belief in a phone-first outbound model. You understand that real pipeline is built through conversations, not just sequences and automation
• Strong creative instincts for outbound strategy—you bring ideas on messaging, positioning, and account engagement that go beyond the standard playbook
• Naturally curious about the business, the market, and your team\’s prospects. You ask why before you prescribe how
• Comfortable and confident picking up the phone yourself. You lead by example and never ask your team to do something you wouldn\'t do
• Data-literate and capable of building your own reports when needed, but you use data to drive coaching and decisions—not to avoid being present
• High emotional intelligence—you read your team well, know when to push and when to support, and adapt your style to each person
• Proven ability to recruit and retain high-performing talent. People want to work for you, and they stay because you invest in them
• Strong cross-functional collaborator who represents the sales development organization with credibility and professionalism

Location

Chicago, Illinois, United States

The US national base salary range for this position is from

$88,200.00 - $163,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate\'s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don\'t meet every requirement?

If you\’re passionate about our mission and believe you would be a phenomenal addition to our team, don\’t worry about “checking every box;” please apply anyway. You may be exactly the person we\’re looking for!