Manager, Enterprise Growth NA

Global Business Travel Group; Dover (DE); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development

Job summary

Amex GBT is seeking a dynamic leader for its mid-market sales development team in Chicago, IL. You will coach in real time, model best practices, and drive a phone-first culture that creates meaningful pipeline through authentic conversations.

You’ll shape outbound strategy and playbooks, identify gaps, and partner with cross-functional leaders to deliver measurable results. You will attract, develop, and retain top talent, interpreting data to improve coaching outcomes while maintaining a

Qualifications

• Coaching-first leadership with measurable improvements in rep performance and ramp times.
• Phone-first conviction; leading by example to build pipeline.
• Creative outbound strategy and messaging to improve engagement.

Responsibilities

• Hands-On Coaching & Real-Time Development with reps.
• Lead from the Front; model the work and Train the team.
• Build and evolve outbound playbooks; translate front-line insights into strategy.
• Foster a high-standard, supportive culture where top performers thrive.
• Analyze data and dashboards to guide coaching decisions without replacing people.

Skills

Coaching leadership

Phone-first

Outbound strategy

Curiosity

Data-informed

Emotional intelligence

Talent retention

Cross-functional credibility

Results orientation

Playbook development

Job description

Chicago, Illinois, United States

United States

Full time

J-85729

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is building a phone-first outbound culture in our mid-market segment—one rooted in conversations, strategic thinking, and a fundamentally different approach to how sales development teams create pipeline. We’re looking for someone who believes that the best way to build a high-performing team is to be in the work alongside them—coaching in real time, modeling what great sounds like, and creating an environment where every conversation with a prospect is treated as a strategic opportunity to learn, connect, and advance.

This role is the face of Amex GBT’s mid-market sales development organization. You will set the tone, drive the culture, and be the standard your team measures themselves against.

What You'll Do

• Hands-On Coaching & Real-Time Development: You live in the work—listening to calls, prospecting with reps, running live coaching sessions, and modeling excellence while developing your team in real-time, every day, not just in weekly 1:1s.
• Lead from the Front: You pick up the phone and dial alongside your team—whether they need a spark, are stuck on an approach, or need to see a new technique modeled—because your team follows your lead by watching you do the work yourself.
• Phone-First Culture Builder: Champion a culture where the phone is the primary weapon, helping your team understand that outbound is about understanding—not overcoming objections and that every conversation is an opportunity to gather intelligence, build rapport, and create pipeline through genuine engagement.
• Outbound Strategy & Playbook Development: Shape Amex GBT's evolving outbound playbook by bringing creative engagement approaches, identifying front-line gaps, and collaborating to continuously improve messaging, sequencing, and account strategy.
• Culture & Team DNA Ownership: You are maniacally focused on building something special—knowing every team member deeply, understanding the why behind the numbers, identifying what drives results and where friction exists, and creating a high-standard, supportive culture where top performers thrive.
• Data-Informed Decision Making: You are analytically sharp, capable of building reports and reading dashboards, and use data to inspect what you expect and make smarter coaching decisions—though you view dashboards as a tool to inform your time with people, not replace it.
• Cross-Functional Leadership: You are the face of this team across the organization, collaborating effectively with AE Leaders to translate your team's efforts into real business outcomes and earning trust through credible results.
• Talent Acquisition & Retention: Attract, develop, and retain top mid-market sales development talent by identifying high-potential reps, accelerating their growth, and creating a team environment where A-players thrive and want to stay.

What We’re Looking For

• Coaching-First Leadership – Your primary job is developing every person on your team; your track record reflects measurable improvement in rep performance, ramp times, and conversion rates.
• Phone-First Conviction – You believe real pipeline is built through conversations, not sequences and automation, and you lead by example by picking up the phone yourself.
• Creative Outbound Strategy – You bring strong creative instincts on messaging, positioning, and account engagement that go beyond standard playbooks and improve the outbound approach.
• Curious & Inquisitive – You naturally ask why before prescribing how, staying curious about the business, market, and your team's prospects to drive smarter decisions.
• Data-Informed, People-Focused – You're data-literate and capable of building reports, but you use data to drive coaching and decisions—not to avoid being present with your team.
• High Emotional Intelligence – You read your team well, know when to push and when to support, and adapt your leadership style to each individual.
• Talent Attraction & Retention – You recruit and retain high-performing talent; people want to work for you because you genuinely invest in their development.
• Cross-Functional Credibility – You represent the sales development organization with professionalism and strength, earning trust from partners through consistent results.
• Results & Accountability – Your team consistently meets or exceeds pipeline targets through quality conversations and strong approach; attrition is low because people feel challenged, supported, and invested in.
• Strategic Playbook Builder – You improve the outbound playbook through front-line intelligence and creative ideas, creating a phone-first culture that becomes a competitive advantage.

Location

Chicago, Illinois, United States

The US national base salary range for this position is from

$88,200.00 - $163,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a sales incentive plan based on specific sales' roles.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\