Manager, Member Service & AI Operations

Devoted; United States; Remote; USD 58,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision plan

Paid time off

$100 monthly stipend

Stock options

Bonus eligibility (excluding Director+

Parental leave

401K

Job summary

Devoted Health is seeking a high-impact leader to guide a team of Supervisors and Member Service Guides within the Member Service organization. The role combines people leadership with operational and strategic execution, owning team performance and driving continuous improvement across cross-functional groups.

You will champion AI-enabled workflows, translate evolving business priorities into day-to-day impact, and lead initiatives from ideation through execution in a fast-growing environment.

Qualifications

• 3+ years of experience leading front-line teams in customer-focused or healthcare environments.
• Proven ability to coach and develop both people leaders and individual contributors toward performance outcomes.
• Experience managing operations and driving results using data, metrics, and continuous improvement methods.
• Strong project management and organizational skills, with end-to-end initiative delivery.
• Ability to navigate ambiguous, fast-changing environments and lead through change.
• Excellent communication and interpersonal skills to influence across teams.

Responsibilities

• Build, coach, and develop a team of Supervisors and Guides with strong performance and growth.
• Use data and insights to diagnose root causes and drive improvements in people, process, and product.
• Own performance across multiple teams, meeting service levels and quality standards.
• Lead projects from ideation to execution to deliver measurable impact.
• Collaborate with Training, Quality, Technology, Workforce, Clinical, and Product teams to strengthen operations and member journey.
• Champion AI and automation; pilot solutions and enable teams to use tools effectively.
• Translate evolving strategies into clear, actionable guidance for teams.
• Navigate fast-changing environments and guide teams through change.
• Establish processes/tools to improve consistency, quality, and scalability across teams.

Skills

Team leadership

Data-driven

Project management

Communication

AI curiosity

Change management

Job description

Devoted Health is seeking a high-impact leader to guide a team of Supervisors and Member Service Guides within the Member Service organization. The role combines people leadership with operational and strategic execution, owning team performance and driving continuous improvement across cross-functional groups.

You will champion AI-enabled workflows, translate evolving business priorities into day-to-day impact, and lead initiatives from ideation through execution in a fast-growing environment.