Manager, Market Access Liaison

abbott; Illinois; Remote; USD 99,000 - 199,000; Full time

Benefits offered by this job

Wellness benefits

Retirement savings plan

HIP PPO medical plan

Job summary

Abbott's Cancer Diagnostics division is seeking a remote Market Access Manager to optimize payer performance and resolve coverage, reimbursement, and billing barriers across the portfolio.

You’ll collaborate with Key Account Managers, Revenue Cycle, field sales, analytics, and external billing partners to implement scalable process improvements and education that drive patient access.

The base pay ranges from $99,300 to $198,700; in some locations the pay range may vary.

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience.
• 8+ years in market access or related roles within healthcare.
• Knowledge of payers, reimbursement, and claims performance.
• Familiarity with CMS coding guidelines and billing practices.

Responsibilities

• Monitor payer, claims, reimbursement, and billing performance and prioritize issues based on volume and impact.
• Develop and coordinate resolution strategies with KAMs, Revenue Cycle, field sales, analytics, and external partners.
• Provide reimbursement guidance, education, tools, and support to field teams and KAMs.
• Support appeal strategies for payers and communicate outcomes to leadership.
• Maintain knowledge of medical billing, HIPAA, ICD-10, CPT/HCPCS coding and related regulations.

Skills

Market access

Payer strategy

Reimbursement

Revenue cycle

Billing management

Healthcare industry knowledge

Education

Bachelor's degree in business or related field

High school diploma with 4 years of relevant experience

Job description

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This is a remote position within our Abbott Cancer Diagnostics Division. Abbott's Cancer Diagnostics business was established through the acquisition of Exact Sciences', bringing together Abbott's global diagnostics leadership with Exact Sciences' expertise in cancer screening and diagnostic testing. Together, we're advancing the early detection of cancer and improving outcomes for patients through innovative, accessible testing solutions. Our combined portfolio and reach allow us to bring life-changing diagnostic technology to more patients, providers, and health systems worldwide.

As the Manager, Market Access Liaison, you’ll have the chance to optimize payer performance and identify, investigate, and resolve coverage, reimbursement, and billing issues that may create barriers to patient access across the Abbott Cancer Diagnostics portfolio

What You’ll Work On

• Monitor payer, claims, reimbursement, and billing performance; investigate and prioritize material issues based on claim volume, financial impact, recurrence, and potential impact to patient access or reimbursement performance.
• Develop and coordinate resolution strategies across Key Account Managers (KAMs), Revenue Cycle, field sales, analytics, appeals, Legal, Compliance, and external billing partners, including support for out-of-network payer strategies and Advanced Diagnostic Laboratory Test (ADLT) collection and reporting processes as needed.
• Provide reimbursement and billing guidance, education, tools, and issue support to field sales and KAMs; support KAM-led payer outreach and translate recurring issues into scalable process improvements, policy clarification, and targeted education.
• Support appeal strategy for strategic payers and complex reimbursement issues, assess intervention effectiveness on a defined quarterly cadence, and communicate issue status, actions, outcomes, and recommendations to Market Access leadership and business partners.
• Maintain strong working knowledge of medical billing and reimbursement requirements, including EOBs, payer policies, contracting and coverage changes, ABN requirements, the Medicare 14-day rule, ICD-10, CPT and HCPCS coding, accounts receivable, HIPAA, and EDI claims submission methods; apply strong analytical, problem-solving, project management, and stakeholder-management skills to improve cross-functional workflows.

Required Qualifications

• Bachelor’s degree in business, finance, or a related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of a bachelor’s degree.
• 8+ years of experience in market access, payer strategy, reimbursement, revenue cycle, or billing management within the healthcare services industry.
• Working knowledge of the genomic, diagnostic, or oncology environment.
• Working knowledge of commercial and government payers, reimbursement processes, payer policies, and claims performance.
• Understanding of applicable regulations impacting billing in the healthcare industry and ability to apply that knowledge to new processes and policies.
• Knowledge of basic coding conventions and use of coding nomenclature consistent with CMS Official Guidelines for Coding and Reporting ICD-9-CM/ICD-10-CM coding.

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$99,300.00 – $198,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Market Access

DIVISION:

ONCO Cancer Diagnostics

LOCATION:

United States of America : Remote

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf