Manager MA Retail Program Delivery

National Grid; Waltham (MA); Hybrid; USD 142,000 - 166,000; Full time

Job summary

National Grid is seeking a Manager - Residential EE Program Delivery in Massachusetts. This hybrid role requires 1-2 days at home and living within a commutable distance to a local site.

You will lead delivery of residential energy efficiency programs, drive budget discipline, and maximize customer benefits while maintaining high satisfaction. The ideal candidate has 5+ years in energy efficiency, strong leadership, and solid understanding of regulatory environments.

Qualifications

• Five+ years of energy efficiency experience; management experience preferred.
• Good understanding of external commercial and regulatory environment.
• Strong knowledge of business financials, controls, and compliance.
• Experience leading, inspiring and motivating an operational team.
• Proven influencing skills and able to influence at senior level, internally and externally.

Responsibilities

• Lead, motivate and develop a professional team, prioritize work and allocate resources to ensure savings and budget results.
• Manage operational process activities, including performance indicators, to achieve high productivity and cost efficiency.
• Review and approve invoices for accuracy and oversee accrual submissions and monthly scorecard inputs for completeness and accuracy.
• Establish annual program production targets in collaboration with Customer Energy Management with regulator-aligned goals.
• Establish annual marketing targets in collaboration with Marketing and ensure go-to-market strategies enable goal achievement.
• Conduct monthly program reviews with key stakeholders (CEM, Marketing, support functions) to review status and gaps.
• Assess new program design and participation potential to support planning and regulatory approvals for future plans.
• Cultivate a team culture focused on results, great customer experiences, and vendor management and controls.

Skills

Energy efficiency

Management experience

Regulatory awareness

Financial controls

Team leadership

Influencing skills

Education

Bachelor's degree

Job description

About us

National Grid is hiring a Manager - Residential EE Program Delivery in Massachusetts. This is a Hybrid Role with 1 - 2 days per week from home - Must live within a commutable distance to one of our locations

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To lead the delivery of many of National Grid's energy efficiency programs for Massachusetts residential customers. This leader must achieve successful outcomes for customer programs such as Residential Turnkey Services and Low Income Energy Efficiency, including maximizing energy savings and customer benefits, maintaining excellent budget management, and delivering high levels of customer satisfaction.

Key Accountabilities

• Lead, motivate and develop a professional team, prioritize work and allocate resources in order to ensure savings and budget results are delivered in line with expectations and customer/business objectives.
• Manage operational process activities, including performance indicators, in order to achieve high productivity, low costs and efficient work practices, program commitments and to ensure compliance with National Grid policies and procedures.
• Review and approve invoices for accuracy and oversee accrual submissions and monthly scorecard inputs for completeness, accuracy and to identify trends
• Establish annual program production targets in collaboration with Customer Energy Management (CEM) with the aim of achieving and exceeding goals agreed with state regulators.
• Establish annual marketing targets in collaboration with Marketing team and ensure go-to-market strategy enables achievement of goals.
• For offerings with growth opportunities, work with team to establish improvement/gap closer action plans with consistent monitoring and reporting to more senior levels of management.
• Conduct monthly program reviews inclusive of key stakeholders including CEM, Marketing, and support functions that review program status, forecasts, key process metrics, gaps, and improvement/gap closer action plans.
• Assess new program design and participation potential in order to support planning efforts, including efforts undertaken by CEM and with a focus on securing regulatory approval for future program plans
• Cultivate a team culture focused on achieving results, delivering great customer experiences, and driving commerciality in our EE programs (including strong vendor management, process excellence, budget maintenance, performance forecasting, and controls/compliance)

Qualifications

• Bachelor's Degree is preferred.
• Five plus years of energy efficiency experience. Management experience preferred.
• Good understanding of external commercial and regulatory environment.
• Strong knowledge of business financials, controls, and compliance
• Experience leading, inspiring and motivating an operational team.
• Proven influencing skills and able to influence at senior level, internally and externally.

More Information

Salary

Salary

$142,000 - $166,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.