Manager MA Retail Program Delivery

National Grid plc; Waltham (MA); Hybrid; USD 142,000 - 166,000; Full time

Benefits offered by this job

Annual bonus potential

Generous pension plan

Private medical insurance

Job summary

National Grid plc is hiring a Manager – Residential EE Program Delivery in Massachusetts. This hybrid role requires living within a commutable distance to a National Grid location and involves leading the delivery of residential energy efficiency programs including Turnkey Services and Low Income Energy Efficiency.

You will manage a professional team, oversee budgets, and ensure regulatory alignment while driving customer satisfaction and energy savings.

Qualifications

• Bachelor’s Degree preferred.
• Five plus years of energy efficiency experience; management experience preferred.
• Good understanding of external commercial and regulatory environment.
• Strong knowledge of business financials, controls, and compliance.
• Experience leading, inspiring and motivating an operational team.
• Proven influencing skills and able to influence at senior level.

Responsibilities

• Lead, motivate and develop a professional team, prioritizing work and allocating resources to meet savings and budget goals.
• Manage operational process activities, including performance indicators, to deliver high productivity and compliant practices.
• Review and approve invoices, oversee accrual submissions and monthly scorecard inputs for accuracy.
• Establish annual program production targets with CEM and regulators.
• Collaborate with Marketing to set annual marketing targets and go-to-market strategies.
• Develop improvement plans for growth opportunities with monitoring and reporting to senior management.
• Conduct monthly program reviews with key stakeholders to track status and gaps.

Skills

Leadership

Budget management

Regulatory knowledge

Senior-level influence

Team management

Education

Bachelor’s Degree preferred

Job description

National Grid is hiring a Manager – Residential EE Program Delivery in Massachusetts. This is a Hybrid Role with 1 - 2 days per week from home - Must live within a commutable distance to one of our locations

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To lead the delivery of many of National Grid’s energy efficiency programs for Massachusetts residential customers. This leader must achieve successful outcomes for customer programs such as Residential Turnkey Services and Low Income Energy Efficiency, including maximizing energy savings and customer benefits, maintaining excellent budget management, and delivering high levels of customer satisfaction.

Key Accountabilities

• Lead, motivate and develop a professional team, prioritize work and allocate resources in order to ensure savings and budget results are delivered in line with expectations and customer/business objectives.
• Manage operational process activities, including performance indicators, in order to achieve high productivity, low costs and efficient work practices, program commitments and to ensure compliance with National Grid policies and procedures.
• Review and approve invoices for accuracy and oversee accrual submissions and monthly scorecard inputs for completeness, accuracy and to identify trends
• Establish annual program production targets in collaboration with Customer Energy Management (CEM) with the aim of achieving and exceeding goals agreed with state regulators.
• Establish annual marketing targets in collaboration with Marketing team and ensure go-to-market strategy enables achievement of goals.
• For offerings with growth opportunities, work with team to establish improvement/gap closer action plans with consistent monitoring and reporting to more senior levels of management.
• Conduct monthly program reviews inclusive of key stakeholders including CEM, Marketing, and support functions that review program status, forecasts, key process metrics, gaps, and improvement/gap closer action plans.
• Assess new program design and participation potential in order to support planning efforts, including efforts undertaken by CEM and with a focus on securing regulatory approval for future program plans
• Cultivate a team culture focused on achieving results, delivering great customer experiences, and driving commerciality in our EE programs (including strong vendor management, process excellence, budget maintenance, performance forecasting, and controls/compliance)

Qualifications

• Bachelor’s Degree is preferred.
• Five plus years of energy efficiency experience. Management experience preferred.
• Good understanding of external commercial and regulatory environment.
• Strong knowledge of business financials, controls, and compliance
• Experience leading, inspiring and motivating an operational team.
• Proven influencing skills and able to influence at senior level, internally and externally.

More Information

$142,000 - $166,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.