Manager, Lottery Gaming Systems

CT Lottery; Wallingford (CT); On-site; USD 92,000 - 147,000; Full time

Job summary

Connecticut Lottery Corporation (CLC) is seeking a Manager, Lottery Gaming Systems to lead the core operational evolution of the lottery gaming platform. You will oversee the gaming system’s integrity and performance, directing QA, UAT, change management, and vendor collaborations to ensure reliable, compliant operations.

The role reports to the Director of Lottery Gaming Systems within the Operations Division.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Minimum of one year of supervisory or project lead experience.

Responsibilities

• Leads oversight of Gaming System Vendors and ensures collaboration on operations, changes, and enhancements.
• Oversees acceptance testing and change management for the lottery gaming system, retailer terminals, iLottery, Second Chance Platform, ICS, and related systems.
• Ensures testing activities meet standards, including test plan development, execution, documentation, and issue remediation.
• Prepares reports on vendor failover testing, capability assessments, and contract compliance.

Skills

UAT experience

Microsoft Office

Software testing

Communication skills

Change management

Education

Bachelor's degree

Tools

Lottery systems

Ticketing systems

Job description

Career Opportunities with Connecticut Lottery Corporation

A great place to work.

Careers At Connecticut Lottery Corporation

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Available Salary Range: $92,260 - $147,000

About Us

At the Connecticut Lottery Corporation (CLC), we're more than a lottery, we're a purpose-driven organization committed to delivering entertaining gaming experiences while making a meaningful impact across Connecticut. Through innovation, integrity, and responsible gaming, our nearly 140 employees and more than 2,800 retail partners generated nearly $2 billion in Lottery and Sports Betting sales last year, returning $387 million to support vital state programs.

As we continue to grow and evolve, we're looking for talented leaders who are excited to innovate, challenge conventional thinking, collaborate across teams, and help shape what's next.

The Opportunity

The Connecticut Lottery Corporation (CLC) is advancing its technical and operational capabilities to meet the demands of a rapidly evolving lottery environment. As we strengthen the reliability, security, and performance of our gaming platforms, we are seeking a forward-thinking and highly skilled Manager, Lottery Gaming Systems to help lead this critical operational evolution.

This role presents an opportunity to shape one of CLC's most foundational and high-impact functions. The Manager, Lottery Gaming Systems will oversee the functional operation of CLC’s Lottery Gaming System, ensuring its integrity, efficiency, and alignment with industry best practices. From directing quality assurance activities for both the gaming system and Internal Control System (ICS), to analyzing business processes and driving system improvements, this position plays a central role in maintaining the trust, accuracy, and operational excellence that define CLC’s gaming ecosystem. Reporting to the Director of Lottery Gaming Systems, this role serves as a key contributor within the Operations Division, collaborating closely with internal teams, system vendors, and technical partners to support seamless day-to-day operations and long-term strategic initiatives.

The ideal candidate will bring strong analytical skills, deep operational expertise, and a systems-focused mindset to support an increasingly complex and dynamic technology environment. This is an opportunity to guide critical system operations, lead impactful process improvements, and help shape the future of gaming system reliability and performance at the Connecticut Lottery Corporation.

Why Join Us?

At CLC, you'll join a collaborative team that values fresh ideas, continuous improvement, and leadership at every level. We move with purpose, embrace change, and celebrate success together, all while fulfilling a mission that benefits communities across Connecticut.

This is a primarily onsite role based at our headquarters in Wallingford, Connecticut. We believe our best ideas come from working together, and our leaders are highly engaged with their teams. At the same time, we recognize the value of flexibility and support a work environment that includes limited remote work when business needs allow.

Due to the nature of gaming system operations, work hours include early mornings, evenings, weekends, holidays, and nights.

DUTIES AND RESPONSIBILITIES

• Leads oversight of Gaming System Vendors and ensures effective collaboration regarding system operations, changes, and enhancements.
• Oversees acceptance testing and change management for the lottery gaming system, retailer terminals, iLottery, Second Chance Platform, ICS, and other related systems.
• Ensures all testing activities meet or exceed CLC, industry, and regulatory standards resulting in error free software releases. These activities include but are not limited to; including test plan development, execution, documentation, issue remediation, trend analysis, change order management, and ticketing system management.
• Prepares reports related to vendor failover testing, capability assessments, contractual compliance, and overall vendor performance.

Quality Assurance & Documentation

• Develops or contributes to specifications, release notes, trackers, and other documentation supporting lottery gaming system planning and operations.
• Trains staff on the operation of the lottery gaming system, retailer network, ICs, and other systems, including proper documentation practices.
• Creates and delivers presentations to internal teams and external vendors as needed.

Supervision & Internal Collaboration

• Performs supervisory functions for assigned staff, including ICs team members, Project Manager, and QA staff, such as performance evaluations, feedback, and corrective action where appropriate.
• Serves as a liaison to CLC’s regulatory agency, the Multistate Lottery Association, and other external entities as directed, including preparing documentation for oversight submissions.
• Gathers, prepares, and processes information required by other departments across the organization.

Project & Administrative Responsibilities

• Manages assigned projects related to gaming system operations and other initiatives as directed.
• Completes administrative duties required for operational support.

QUALIFICATIONS

Education: Bachelor’s degree in a related field, or an equivalent combination of education and experience (minimum three years), preferably within the Lottery or Gaming industry.

Experience: Minimum of one year of supervisory or project lead experience, including responsibility for assigning work, monitoring performance, and providing feedback, continuous training and corrective action.

Prior lottery experience is highly desirable.

KNOWLEDGE, SKILLS AND ABILITIES

The successful candidate will demonstrate: Technical Skills

• Strong proficiency with the Microsoft Office Suite.
• Experience with lottery systems, ticketing systems, software testing, and other gaming-related systems.
• Hands‑on User Acceptance Testing (UAT) experience required.
• Knowledge of software development processes and Change Order Management, including the lifecycle from issue identification through resolution.

Communication & Professional Skills

• Excellent verbal and written communication skills. Ability to work cooperatively with various departments and individual stakeholders and work to support them.
• High attention to detail and strong documentation practices.

Offer of employment is subject to Department of Consumer Protection licensing requirements and in accordance with re-employment and SEBAC rules.

ADDITIONAL INFORMATION

This job description is not intended to be an all-inclusive list of duties, functions, or responsibilities. An incumbent in this position may be assigned additional related duties as necessary to support the Corporation’s business objectives.

All management positions with the Connecticut Lottery Corporation are at will.

The Connecticut Lottery Corporation (CLC) is an affirmative action/equal opportunity employer that does not tolerate unlawful discrimination or harassment. The CLC follows all applicable laws.