Manager, Lot Operations (Manheim San Antonio)

Cox Automotive; San Antonio (TX); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Cox Enterprises, Inc. seeks a Manager of Lot Operations to lead daily lot activities, schedule labor, and direct vehicle movements. You will oversee lot coordinators, track vehicle flow, and ensure high standards of customer service and operational efficiency.

The role requires strong leadership, communication, and organizational skills, with a focus on process improvements and cross-department collaboration to deliver quality outcomes.

Qualifications

• Bachelor’s degree with 6 years’ related experience or equivalent combinations.
• 1 year of leadership experience.
• Valid driver’s license required.
• Strong management, decision-making and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in computer software and systems.
• Ability to sit, stand, and walk for extended periods.

Responsabilités

• Directs supervisors, teams, and staff to execute Lot Operations.
• Ensure systems for quality work and customer expectations are followed.
• Plan staffing levels to maintain efficiency and service quality.
• Oversee vehicle movement from check-in to sales lanes and stock-in.
• Review KPIs and implement improvement strategies.
• Resolve issues like missing, damaged, or late vehicles.
• Provide weekly Lot Operations reports and metrics.
• Maintain relationships with auction, dealers, and commercial customers.
• Coordinate with other departments to ensure smooth operations.

Connaissances

Leadership

Communication

Management

Organizational skills

Computer skills

AS400

Formation

Bachelor’s degree

Outils

AS400

Description du poste

The Manager, Lot Operations is responsible for leading and overseeing Lot Operations. This position manages the daily operations of the lot department, including labor scheduling, directing work assignments, vehicle logistics, placement of vehicles, vehicle movement, and vehicle transport. Additionally, manages the lot coordinators, tracking of vehicles and sale day lot flow.

Responsibilities

• Manages and provides direction to supervisors, teams, and team members.
• Ensures systems are in place to manage quality work efficiently and effectively in accordance with company policy and customer expectations.
• Reviews work volumes, plans and continuously monitors staffing levels to ensure efficiency, quality work and effective customer service.
• Oversees the full range of Lot Operations activities including:
  • Vehicle movement from check-in to appropriate sales lanes
  • Vehicle receipt, stock-in and numeration
  • Post-sale vehicle movement
• Reviews team performance against key performance indicators and metrics; develops and executes strategies for improvement.
• Resolves problems as they arise, including situations such as missing, damaged, and late vehicles.
• Develops and provides weekly reporting on Lot Operations and metrics to Lot Operations.
• Maintains and builds relationships with current customers, including auction, dealer, commercial and others.
• Collaborates with other departments and management – ensuring ongoing communications, coordination of activities and a high quality of customer service both internally and externally.

Qualifications:

Minimum

• Bachelor’s degree and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a related field
• 1 year of experience in a leadership role
• Safe drivers needed; valid driver’s license required.
• Effective management and decision-making skills.
• Excellent communication and interaction skills.
• Effective management, decision-making, and organizational skills.
• Good computer and software knowledge essential
• Ability to sit, stand and walk for prolonged periods of time. Vision abilities required include close, distance, color, and depth perception

Preferred

• Reconditioning and/or body shop experience
• AS400 experience
• Ability to drive multiple vehicle types, including standard shift, automatic, 5th wheel, semi, RV, and boats