Manager Logistics Shared Services

GEODIS; Brentwood (TN); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Rain financial wellness app

FirstStopHealth telemedical access

Health, dental, and vision insurance

401k match

Paid maternity and paternity leave

Career development and mentorship

Employee discounts

Wellness and relaxation apps

Daycare discount

Volunteer opportunities

Job summary

GEODIS in the United States is seeking a Manager Logistics Shared Services to lead Freight Audit & Pay, Customer Billing, Yield Management, and TMA administration, ensuring accurate and compliant service delivery.

You will manage supervisors and analysts, drive process improvements, partner with Operations, Sales, and Legal, and report on performance and profitability. The role emphasizes leadership, cross-functional collaboration, and process optimization in a hybrid work setting.

Qualifications

• Minimum 3 years of related experience and/or training.
• Experience leading a diverse team.
• Experience in 3PL preferred.
• Experience in process improvement strategies.
• Knowledge of financial reporting, TMS applications and billing.
• PC literate with Microsoft Outlook, Word, Access and Excel.
• Excellent written and oral communication skills with internal and external customers.
• Excellent planning and organizational skills.

Responsibilities

• Provides operational leadership for supervisors and analysts responsible for one or more of the following functions: Freight Audit & Pay, Customer Billing, Yield Management, TMA administration.
• Oversees compliance with service level agreements and timely processing of tasks.
• Monitors cash applications and daily customer payments to support DSO metrics.
• Ensures carrier compliance with authority, contracts, insurance, and safety ratings.
• Leads continuous improvement initiatives to increase productivity across multiple functions.
• Prepares periodic project status reports and monthly leadership reviews.
• Hires, trains, and develops team members and manages performance.

Skills

Team leadership

Process improvement

Financial reporting

TMS and billing

Microsoft Office (Outlook, Word, Excel

Tools

Microsoft Office Suite

Job description

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.

Position Summary:

The Manager Logistics Shared Services (LSS) provides operational leadership for shared services functions supporting all or any combination of the following areas depending on business needs. Freight Audit & Pay (FAP), Customer Billing, Yield Management, Transportation Management Agreement (TMA) administration, and Transportation Vendor Qualifications. This role oversees supervisors and analysts responsible for executing these functions, ensuring efficient, accurate, and compliant service delivery.

Your role on the team:

• Provides operational leadership for supervisors and analysts responsible for one or more of the following functions:
• Freight Audit & Pay (FAP): Oversees the execution of freight audit and payment activities, ensuring accuracy and adherence to service level agreements.
• Customer Billing: Ensures customer billing operations are efficient, accurate, and completed within established timelines and in accordance with customer contracts.
• Yield Management: Leads efforts to monitor, analyze, and report on account yield to optimize profitability and cost efficiency. Acts as liaison with Operations to assist in achieving expected profitability.
• Transportation Management Agreement (TMA) Administration: Assists with TMA contract administration, review, editing, and execution. Acts as liaison to Operations, Sales, and Legal to finalize documents.
• Monitors the cash applications process to ensure timely and accurate application of customer payments to support Daily Sales Outstanding (DSO) metrics; reviews reports to ensure that cash is applied daily.
• Manages process to ensure carrier authority, contracts, insurance, and safety ratings are in compliance with corporate goals; inactivates carrier and reports the issue to management when not in compliance. Leverages automated carrier onboarding tools to manage ongoing vetting and monitoring compliance.
• Acts as a liaison with Carrier Development.
• Summarizes periodic project status and prepares reports for departmental review.
• Prepares monthly reports for TM leadership and identifies action plans when employee or department performance is not meeting expectations.
• Oversees the accurate and timely preparation, processing and retention of all necessary reports and records regarding customer billing, cash applications.
• Hires, trains, develops, and manages performance of the team.
• Manages the workflow and continuous improvement initiatives to increase productivity across multiple job functions.
• Provides audit support to accounting by answering questions, providing data, etc.
• Assists in the success of new customer start-ups. Initiates new customer account number process.

What you need:

• Minimum 3 years of related experience and/or training; or an equivalent combination of education and experience.
• Experience leading a diverse team.
• Experience in 3PL preferred.
• Experience in process improvement strategies.
• Knowledge of financial reporting, TMS applications and billing.
• PC literate with experience with Microsoft Outlook, Word, Access and Excel.
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers.
• Excellent planning and organizational skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

What you gain from joining our team:

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStopHealth available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!