Manager Logistics Shared Services

geodi; Brentwood (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Free telemedical access

Dental insurance

Paid maternity/paternity leave

Career development and mentorship

Employee perks like wellness apps

Job summary

GEODIS seeks a Manager Logistics Shared Services to lead a team delivering Freight Audit & Pay, Customer Billing, Yield Management, TMA administration, and cash application processes. The role emphasizes compliance, SLA adherence, and cross-functional collaboration with Operations, Sales, and Legal.

The ideal candidate brings 3+ years of related experience, strong leadership, and knowledge of financial reporting and billing systems to optimize profitability and cash flow.

Qualifications

• Minimum 3 years of related experience and/or training.
• Experience leading a diverse team.
• Experience in 3PL preferred.
• Knowledge of financial reporting, TMS applications and billing.
• Proficient with MS Office (Outlook, Word, Excel, Access).

Responsibilities

• Provide operational leadership for supervisors and analysts across FAP, Billing, Yield, and TMA activities.
• Ensure accurate, timely processing of cash applications and DSO metrics.
• Oversee carrier onboarding, compliance, and safety documentation.
• Prepare periodic project status reports and monthly leadership reviews.
• Hire, train, and develop team; drive productivity improvements.
• Collaborate with Operations, Sales, and Legal to finalize TMAs.

Skills

Team leadership

Process improvement

Financial reporting

Communication

Planning & organization

Tools

MS Outlook

Microsoft Word

Microsoft Excel

Access

Job description

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.

Position Summary:

The Manager Logistics Shared Services (LSS) provides operational leadership for shared services functions supporting all or any combination of the following areas depending on business needs. Freight Audit & Pay (FAP), Customer Billing, Yield Management, Transportation Management Agreement (TMA) administration, and Transportation Vendor Qualifications. This role oversees supervisors and analysts responsible for executing these functions, ensuring efficient, accurate, and compliant service delivery.

Your role on the team:

• Provides operational leadership for supervisors and analysts responsible for one or more of the following functions:
• Freight Audit & Pay (FAP): Oversees the execution of freight audit and payment activities, ensuring accuracy and adherence to service level agreements.
• Customer Billing: Ensures customer billing operations are efficient, accurate, and completed within established timelines and in accordance with customer contracts.
• Yield Management: Leads efforts to monitor, analyze, and report on account yield to optimize profitability and cost efficiency. Acts as liaison with Operations to assist in achieving expected profitability.
• Transportation Management Agreement (TMA) Administration: Assists with TMA contract administration, review, editing, and execution. Acts as liaison to Operations, Sales, and Legal to finalize documents.
• Monitors the cash applications process to ensure timely and accurate application of customer payments to support Daily Sales Outstanding (DSO) metrics; reviews reports to ensure that cash is applied daily.
• Manages process to ensure carrier authority, contracts, insurance, and safety ratings are in compliance with corporate goals; inactivates carrier and reports the issue to management when not in compliance. Leverages automated carrier onboarding tools to manage ongoing vetting and monitoring compliance.
• Acts as a liaison with Carrier Development.
• Summarizes periodic project status and prepares reports for departmental review.
• Prepares monthly reports for TM leadership and identifies action plans when employee or department performance is not meeting expectations.
• Oversees the accurate and timely preparation, processing and retention of all necessary reports and records regarding customer billing, cash applications.
• Hires, trains, develops, and manages performance of the team.
• Manages the workflow and continuous improvement initiatives to increase productivity across multiple job functions.
• Provides audit support to accounting by answering questions, providing data, etc.
• Assists in the success of new customer start-ups. Initiates new customer account number process.

What you need:

• Minimum 3 years of related experience and/or training; or an equivalent combination of education and experience.
• Experience leading a diverse team.
• Experience in 3PL preferred.
• Experience in process improvement strategies.
• Knowledge of financial reporting, TMS applications and billing.
• PC literate with experience with Microsoft Outlook, Word, Access and Excel.
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers.
• Excellent planning and organizational skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

What you gain from joining our team:

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

OR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.