Manager, Logistics Customer Account
U.S. Xpress, Inc.
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Benefits offered by this job
Job summary
U.S. Xpress, Inc. is seeking a Customer Experience Support professional in Chattanooga, TN. The role focuses on soliciting freight orders, entering them into XPM, and maintaining strong customer relationships to maximize load volumes.
The position requires effective communication, a customer-centric attitude, and solid computer skills to coordinate with capacity buyers and the service team. Remote work is not offered.
Qualifications
- Excellent communication and courtesy when exchanging information.
- Ability to handle sensitive issues with tact and diplomacy.
- Proficient computer skills and familiarity with standard office apps.
Responsibilities
- Solicit freight orders from customers by phone, email, and EDI.
- Enter orders into the XPM New Order Management System for processing.
- Maintain strong customer relationships to maximize freight volumes.
- Monitor loads and communicate service deviations to customers.
- Resolve customer complaints with the team to maximize satisfaction.
- Provide updates on deliveries and coordinate with capacity teams as needed.
Skills
Education
Tools
Job description
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
- Medical, Dental, and Vision
- Basic/Supplemental Life
- Health Savings Accounts
- Flexible Savings Accounts
- Company Paid Holidays
- Paid Time Off
- 401k with Employer Matching Contribution
- Employee Stock Purchase Plan
- Short Term Incentive Program
- Employee Assistance Program
- Pet Insurance
USX HEADQUARTERS
08:00 AM - 5:00 PM
Position open to remote: No
Grade: HR10
Compensation Range: 0
U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
- Medical, Dental, and Vision
- Basic/Supplemental Life
- Accidental Death/Dismemberment
- Health Savings Accounts
- Flexible Savings Accounts
- Company Paid Holidays
- Paid Time Off
- 401k with Employer Matching Contribution
- Employee Stock Purchase Plan
- Paid Parental Leave
- Short Term Incentive Program
- Employee Assistance Program
- Pet Insurance
To solicit freight orders from a designated and assigned base of customers by phone, e‑mail, web based platforms and electronic data interchange and once received, enter the freight orders into the XPM New Order Management System for process and service. The CXR is responsible for making their own booking decisions and has the discretion to accept or decline freight.
Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads
Monitor Customer Experience Action center and proactively communicate any service deviations with customers. Seek alternative solutions including change of pickup or delivery appointments.
Record, notate, and remedy customer complaints regarding our service to maximize customer satisfaction, attempt to resolve when possible by working with manager or with service team.
Consistently and continually solicit committed and non‑committed freight orders from a designated and assigned customer base.
Keep customers informed of the status of deliveries, including in some cases updating the customer web sites or EDI exchanges
Contact capacity buyers, fleets, or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customer.
May enter pick‑up and delivery information specified by the customer into XPM Order Modification system or assign pickup and delivery window into XPM Order Modification system when customer does not specify appointment times.
Aggressively accept, pre‑accept and enter all freight orders into the XPM New Order Management System.
Advise extended coverage or day shift on changes through regular updates.
Utilize booking tools to obtain data regarding booking averages and market trends
Partner with Freight Analyst team on securing ad hoc freight opportunities.
Mentor and assist in training and development of the Customer Experience Support staff.
Monitor trailer pools at customer facilities daily to ensure the customer has the specified number of trailers available for loading
High school degree or equivalent experience required
2 years preferred in one or more of the following fields:
- Transportation
- Administrative Support
- Sales
- Service
- Communication skills and common courtesy required; ability to exchange information effectively in a concise and logical way
- High level of tact and diplomacy when dealing with others and handling sensitive issues
- Computer skills required; experience with Microsoft Office, Internet and applicable company specific applications
- Experience working in a deadline driven environment preferred
- Customer Centric
- Attention to detail
- Ability to multitask
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
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