Manager, Logistics Customer Account

U.S. Xpress, Inc.; Chattanooga (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Employee Stock Purchase Plan

Life Insurance

Job summary

U.S. Xpress, Inc. is seeking a Customer Experience Specialist to solicit freight orders from a designated customer base and enter them into the XPM system.

You will build strong relationships, monitor load statuses, and proactively communicate any service deviations to customers. The role requires high school completion and 2+ years in transportation, admin, sales, or service. Candidates should be adept at multitasking, using Microsoft Office, and coordinating with capacity buyers and load

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle sensitive issues with tact and diplomacy.
• Proficient in Microsoft Office and web-based tools.
• Able to manage multiple tasks and shifts in a deadline-driven environment.

Responsibilities

• Solicit freight orders from customers via phone, email, and web platforms.
• Enter freight orders into XPM New Order Management System.
• Maintain customer relationships and monitor service levels.
• Communicate deviations and coordinate with service teams to resolve issues.
• Assist in training Customer Experience staff and monitor freight availability.

Skills

Communication

Diplomacy

Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

XPM/Order Management

EDI

Job description

Who We Are

U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

USX HEADQUARTERS 08:00 AM - 5:00 PM Position open to remote: No Grade: HR10 Compensation Range: 0

Who We Are

Relentlessly Delivering Big Ideas.

U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Primary Position Purpose

To solicit freight orders from a designated and assigned base of customers by phone, e‑mail, web based platforms and electronic data interchange and once received, enter the freight orders into the XPM New Order Management System for process and service. The CXR is responsible for making their own booking decisions and has the discretion to accept or decline freight.

Position Functions

Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes. Continuously monitor all available communication exchanges of receiving freight load orders to accept available loads. Monitor Customer Experience Action center and proactively communicate any service deviations with customers. Seek alternative solutions including change of pickup or delivery appointments. Record, notate, and remedy customer complaints regarding our service to maximize customer satisfaction, attempt to resolve when possible by working with manager or with service team. Consistently and continually solicit committed and non‑committed freight orders from a designated and assigned customer base. Keep customers informed of the status of deliveries, including in some cases updating the customer web sites or EDI exchanges. Contact capacity buyers, fleets, or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customer. May enter pick‑up and delivery information specified by the customer into XPM Order Modification system or assign pickup and delivery window into XPM Order Modification system when customer does not specify appointment times. Aggressively accept, pre‑accept and enter all freight orders into the XPM New Order Management System. Advise extended coverage or day shift on changes through regular updates. Utilize booking tools to obtain data regarding booking averages and market trends. Partner with Freight Analyst team on securing ad hoc freight opportunities. Mentor and assist in training and development of the Customer Experience Support staff. Monitor trailer pools at customer facilities daily to ensure the customer has the specified number of trailers available for loading.

What We’re Looking For

Education

High school degree or equivalent experience required

Experience

High school degree or equivalent experience required

2 years preferred in one or more of the following fields:

• Transportation
• Administrative Support
• Sales
• Service

Skills/Certifications

Communication skills and common courtesy required; ability to exchange information effectively in a concise and logical way. High level of tact and diplomacy when dealing with others and handling sensitive issues. Computer skills required; experience with Microsoft Office, Internet and applicable company specific applications.

Preferred

Experience working in a deadline driven environment preferred.

Customer Centric

Attention to detail

Ability to multitask

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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