Manager, Loan Servicing Operations - Hybrid Benefits

Boats Group; Miami (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Work Model

Generous Time Off

Volunteering Time

Modern Office Perks

Comprehensive Benefits Package

Commuter Benefits

Professional Development

Team-Centric Atmosphere

Job summary

Boats Group in Miami, FL seeks a Manager, Application Servicing to lead the loan application pipeline from intake to underwriting. You will coach processors, optimize workflows, and ensure compliance with federal/state lending regulations while meeting SLA targets and revenue goals.

As a hybrid role, you’ll collaborate with underwriting, sales, and back-office teams, leveraging LOS and Salesforce to drive efficiency, accuracy, and customer satisfaction across marine financing channels.

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• 4+ years in lending or finance operations with leadership experience.
• Experience in Marine, RV, or Automotive finance preferred.
• Ability to coach and develop team members and manage performance.
• Familiarity with LOS, CRM, and process improvement.

Responsibilities

• Lead, coach, and develop a team of Application Processors and Servicing Specialists.
• Manage daily operations of the Application Servicing team.
• Monitor SLAs and drive process improvements to reduce cycle time.
• Ensure compliance with lending regulations and internal policies.
• Serve as a day-to-day user of the LOS and advocate for enhancements.

Skills

Team Leadership

Coaching

Communication

Process Improvement

Strategic Planning

Stakeholder Management

Education

Bachelor’s degree in Business, Finance, or related field

Tools

LOS

Salesforce

Microsoft Office

Job description

Boats Group in Miami, FL seeks a Manager, Application Servicing to lead the loan application pipeline from intake to underwriting. You will coach processors, optimize workflows, and ensure compliance with federal/state lending regulations while meeting SLA targets and revenue goals.

As a hybrid role, you’ll collaborate with underwriting, sales, and back-office teams, leveraging LOS and Salesforce to drive efficiency, accuracy, and customer satisfaction across marine financing channels.