Manager - Load Forecasting & Analytics

UGI Corporation; Wyomissing (Berks County); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid Vacation 3 weeks

9 Paid Holidays

Medical plan

Dental, vision, life insurance

401(k) matched

Tuition Reimbursement

Job summary

UGI Energy Services, LLC is seeking a Senior Manager to lead the Large Customer Program Operations team in the Mid-Atlantic region. You will set direction, identify opportunities and risks, and build a team handling tariff rules, imbalance mechanics, usage forecasting, and pricing inputs.

You will own monthly price setting for WACOG and GDD customers, oversee daily-metered pools, forecast volumetrics, and partner with Trading to optimize pool strategies, while driving process improvements and

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent experience.
• 5 years.
• Experience leading teams in energy operations or similar setting.

Responsibilities

• Set the direction for the Large Customer Program Operations team, identifying opportunities and risks.
• Builds a team of experts who own large, daily-metered customer programs, tariff rules, imbalance mechanics, usage forecasting, and pricing inputs.
• Act as SME on tariff and delivery rules for large daily-metered pools and reconciliation requirements.
• Own monthly price setting for WACOG and GDD customers, aligned with contracts and market conditions.
• Oversee the team that balances daily-metered pools and reconciles customer usage and volume data.
• Provide forecasting of volumetric data and raise risks to stakeholders.
• Communicate with customers about planned operations or outages.
• Partner with Trading on pool optimization strategy for cash and forward-looking positions.
• Develop processes for normalization data and improve data review/reporting workflows.
• Coach Analysts to high standards of accuracy and ownership.

Skills

Accountability

Deadline-driven

Forecasting

Relationship building

Performance management

Strategic thinking

Problem solving

Education

Bachelor's degree in Business/Finance/Economics

Tools

Tariff rules knowledge

Job description

A subsidiary of UGI Corporation, UGI Energy Services supplies and markets natural gas, liquid fuels, renewable natural gas, and electricity to 42,000 customer locations across the Mid-Atlantic and Northeastern US. We are a supplier, marketer, and midstream services provider - one backed by 135 years of natural gas experience, plus our own expanding energy infrastructure. Along with buying and selling energy commodities at the wholesale level, UGIES owns and operates key midstream natural gas assets.

We offer comprehensive benefits, some of which are:

Paid Vacation time starts with 3 weeks off

9 Paid Holidays

Medical plan, prescription, dental, vision, life insurance

401(k) matched savings plan

Tuition Reimbursement

Position Summary

• Sets the direction for the Large Customer Program Operations team, identifying opportunities and risks and developing processes that support superior execution.
• Builds a team of experts who own the company's large, daily-metered customer programs, from LDC tariff and imbalance mechanics through usage forecasting, pool balancing, and the pricing inputs that depend on them.

Essential Functions

• Act as subject matter expert on the tariff and delivery rules governing large, daily-metered customer pools, including each LDC's imbalance tolerance mechanics and reconciliation requirements.
• Serve as the escalation point for volume discrepancies, forecasting misses, pricing-impacting issues, and pool imbalance disputes that affect the team's execution.
• Own monthly price setting for WACOG and GDD customers, keeping prices accurate and aligned with contract language and current market and delivery conditions.
• Oversee the team that balances daily-metered pools and enters, validates, and reconciles customer usage and volume data across the retail book.
• Provide short- and long-term forecasting of all volumetric customer data, including usage and normalized volumes across all pools, and raise awareness of volumetric risks across departments.
• Oversee the process for communicating directly with customers about planned operations or outages.
• Oversee forecasting of imbalance scenarios and manage imbalances that accumulate between delivered volumes and customer usage.
• Partner with the Trading manager on daily-metered pool optimization strategy for both cash and forward-looking positions.
• Set direction for managing facility-level normalization data in nGenue, developing models and regularly validating values for accuracy.
• Develop processes that reduce usage issues affecting customer invoice accuracy and timeliness.
• Set direction and build workflows for how volumetric data is reviewed, updated, and reported internally and externally.
• Help the team develop tools and metrics that give a comprehensive snapshot of volume performance across the retail business.
• Independently identify and drive process and technology improvements that reduce manual effort and risk in volume validation, forecasting, and reporting.
• Coach, develop, and hold Analysts accountable to high standards of accuracy and ownership, with regular performance feedback and career development support.

Knowledge, Skills and Abilities

• Takes full accountability for the team's output and outcomes, including when things go wrong.
• Treats deadlines, exceptions, and escalations seriously and doesn't let issues sit.
• Understands how usage and volume accuracy affect Trading positions, customer billing, and financial forecasting, and manages with that downstream impact in mind.
• Builds authentic working relationships with other groups' leaders and works cooperatively rather than in a silo.
• Holds the team to a high, consistent standard and addresses performance gaps directly.
• Finds innovative ways to get the work done with the available people and resources.
• Brings ideas and solutions rather than just surfacing problems, and actively drives strategy and new ways of working.

Minimum Qualifications

• Education: Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent experience.
• Experience: 5 years.

Organizational Context

• Direct reports: 3-5 (TBD).

Working Conditions

• Work environment: Office.

UGI Energy Services, LLC is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.