Manager Live Ticketing

confidential; United States; On-site; USD 83,000 - 120,000; Full time

Job summary

Sphere Entertainment Co. is hiring a Manager, Sphere Live to support the Booking department. You will manage on-sale calendars, serve as the main Ticketmaster contact, and handle show builds and holds for events.

You will assist in department reporting, data analysis and special projects, collaborating with the SVP and Live team to ensure smooth operations and client satisfaction.

Qualifications

• 5+ years of experience in event ticketing.
• Proficient with Ticketmaster TM1 Host and Archtics.
• Strong communication and critical thinking skills.
• Excellent project management abilities.

Responsibilities

• Act as primary ticketing contact for all events.
• Create and manage scaling and all show builds for all events.
• Create and distribute event confirmation memos.
• Manage third party distribution partners.
• Weekly event audits, ticket sales, inventory and sign-up reports.
• Manage all tickets for artist / promoter and venue holds.
• Act as primary contact for Ticketmaster for ticketing issues.
• Oversee implementation of event ticketing needs for client satisfaction.
• On-site management at venue day of event as needed.
• Provide exceptional experiences for guests, partners, and team members.

Skills

Event ticketing experience

Communication

Project management

Multitasking

Relationship building

Teamwork

Self-motivation

Fast-paced environment

Working with diverse entities

Tools

Ticketmaster

TM1

Host System

Archtics

Outlook

Word

PowerPoint

Excel

Job description

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at

Who are we hiring?

The Manager, Sphere Live will assist the Booking department, including the SVP and Live, with tasks that are integral to the day-to-day operation of the department. This will include but is not limited to on-sale calendar maintenance, acting as primary ticketing contact for all events, creating and managing scaling and show builds for all events, managing artist / promoter and venue holds, and acting as primary point of contact for Ticketmaster on all day-to-day ticketing related issues for the department. This position will assist in department reporting, data analysis and special projects.

What will you do?

• Act as primary ticketing contact for all events
• Create and manage scaling and all show builds for all events
• Create and distribute event confirmation memos
• Manage third party distribution partners
• Weekly event audits, ticket sales, inventory and sign-up reports.
• Manage all tickets for artist / promoter and venue holds
• Act as primary point of contact for Ticketmaster for all ticketing related issues for the department
• Oversee, supervise and execute the implementation of all event ticketing needs to ensure client satisfaction and retention
• On site management at venue day of event, as needed
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Strong experience in event ticketing (5 years + preferred)
• Proficient in Ticketmaster, TM1, Host and Archtics
• Excellent communication and critical thinking skills
• Excellent project management skills
• Flexibility – ability to multitask, interact with diverse entities
• Teamwork – ability to work across various departments
• Excellent organizational skills
• Excellent self-motivational skills
• Ability to work in a fast-paced environment
• Ability to establish working relationships with people at all levels
• Ability to identify problems and seek solutions
• Knowledge of Microsoft Outlook, Word, PowerPoint and Excel

#LI-Onsite

Pay Range

$83,000—$120,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.