Manager, Lightning Ticket Operations

Vinik Sports Group; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Vinik Sports Group seeks a Manager of Lightning Ticket Operations to own day-to-day ticketing and office operations for the Tampa Bay Lightning. You will set up games in Archtics and Ticketmaster One, coordinate with Sales, Marketing, and Arena Ops, and lead two coordinators to ensure smooth event execution.

The role requires 3–5 years in ticket operations, a Bachelor’s in Sport Management or related field, and strong customer service and communication skills.

Qualifications

• Bachelor’s degree in Sport Management or related field.
• 3–5 years of ticket operations experience, preferably in sports.
• Technical experience with Archtics and Ticketmaster One required.
• Strong attention to detail and accuracy.
• Strong interpersonal skills for cross-department collaboration.
• Ability to work long hours, weekends and holidays in a deadline-driven environment.

Responsibilities

• Set up Tampa Bay Lightning games and events in Archtics/Ticketmaster systems.
• Support daily ticket operations and offer constructive collaboration with Sales, Marketing, Finance, and Operations.
• Perform daily financial reporting of activity via Archtics.
• Assist in setting up group and single-game offers and ancillary events.
• Provide customer service support on game nights and by phone.
• Train and develop event night supervisors; participate in team development activities.

Skills

Leadership

Customer service

Communication

Attention to detail

Cross-department collaboration

Education

Bachelor’s Degree in Sport Management or related field

Tools

Archtics

Ticketmaster One

MS Office (Excel, Outlook, PowerPoint)

Job description

Job SummaryThe Manager of Lightning Ticket Operations will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office operations. Reporting directly to the Director of Lightning Ticket Operations, this position will take ownership of key responsibilities, collaborate across departments and bring energy and innovation to a fast-paced environment.Essential Duties & ResponsibilitiesSet up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster systemUtilize Ticketmaster One and Archtics to support daily ticket operations executionAssist in setting up various Group and Single game offersCollaborate with Sales & Service, Premium, Marketing, Finance, Arena Operations, Partnership, and Guest Services to ensure seamless event executionPerform daily financial reporting of activity through Archtics systemWork with Marketing and Game Presentation departments on setting up for ancillary event salesAssist with customer service issues on game nights and over the phoneAssist in mobile ticketing applications and processesTraining and development of event night supervisorsParticipate in organizational and department personal development activitiesPerform other duties, as assignedSupervisory & Management ResponsibilitiesOversee two full-time Lightning Ticket Operations CoordinatorsAssist with hiring, recruiting and management of part-time staffGame/Event ResponsibilitiesGame/Event Night Responsibilities: YesApproximate number of events worked per year: 30-40QualificationsBachelor’s Degree required in Sport Management or related fieldProven leadership skills with the ability to motivate, coach, and develop employees3-5 years of related work experience, primarily in Ticket OperationsTechnical experience with Archtics and Ticketmaster One systems requiredStrong commitment to delivering exceptional customer service and fan experiencesExcellent attention to detail and commitment to accuracyStrong interpersonal skills and the ability to build effective working relationships across departmentsExcellent written and verbal communication skillsAbility to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environmentProficiency in MS Office products (Outlook, Word, PowerPoint and Excel)Working ConditionsAbility to work efficiently and effectively in office and arena environment that can be exciting, loud and distractingThis is an onsite role; flexibility to work a minority of time remotely.Ability to work extended hours including late nights, holidays, and weekends as neededAbility to work prolonged periods sitting at a desk and working on a computer.Ability to lift/carry/move up to 10lbsAbility to work in cold indoor temperaturesWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.