Manager, Lightning Ticket Operations

VSG Enterprises, LLC; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

VSG Enterprises, LLC seeks a Manager of Lightning Ticket Operations to oversee day-to-day ticketing and office operations for the Tampa Bay market. The role reports to the Director and requires leadership across departments, ensuring efficient event execution and superior fan experiences.

The ideal candidate has a Bachelor’s in Sport Management with 3–5 years in ticket operations, strong customer service skills, and hands-on experience with Archtics and Ticketmaster One in a fast-paced

Qualifications

• Bachelor’s Degree in Sport Management or related field.
• 3–5 years of experience in Ticket Operations.
• Proficiency with Archtics and Ticketmaster One systems.

Responsibilities

• Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system.
• Assist in setting up various group and single game offers.
• Collaborate with Sales, Premium, Marketing, Finance, and other departments to ensure seamless event execution.
• Perform daily financial reporting of activity through Archtics.

Skills

Ticket Operations

Leadership

Archtics

Ticketmaster One

Customer Service

MS Office

Education

Bachelor’s Degree in Sport Management

Tools

Archtics

Ticketmaster One

MS Office

Job description

Job Summary: The Manager of Lightning Ticket Operations will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office operations. Reporting directly to the Director of Lightning Ticket Operations, this position will take ownership of key responsibilities, collaborate across departments and bring energy and innovation to a fast-paced environment.

Essential Duties & Responsibilities

• Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system
• Utilize Ticketmaster One and Archtics to support daily ticket operations execution
• Assist in setting up various Group and Single game offers
• Collaborate with Sales & Service, Premium, Marketing, Finance, Arena Operations, Partnership, and Guest Services to ensure seamless event execution
• Perform daily financial reporting of activity through Archtics system
• Work with Marketing and Game Presentation departments on setting up for ancillary event sales
• Assist with customer service issues on game nights and over the phone
• Assist in mobile ticketing applications and processes
• Training and development of event night supervisors
• Participate in organizational and department personal development activities
• Perform other duties, as assigned

Supervisory & Management Responsibilities

• Oversee two full-time Lightning Ticket Operations Coordinators
• Assist with hiring, recruiting and management of part-time staff

Game/Event Responsibilities

• Game/Event Night Responsibilities: Yes
• Approximate number of events worked per year: 30-40

Qualifications

• Bachelor’s Degree required in Sport Management or related field
• Proven leadership skills with the ability to motivate, coach, and develop employees
• 3-5 years of related work experience, primarily in Ticket Operations
• Technical experience with Archtics and Ticketmaster One systems required
• Strong commitment to delivering exceptional customer service and fan experiences
• Excellent attention to detail and commitment to accuracy
• Strong interpersonal skills and the ability to build effective working relationships across departments
• Excellent written and verbal communication skills
• Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
• Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)

Working Conditions

• Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
• This is an onsite role; flexibility to work a minority of time remotely.
• Ability to work extended hours including late nights, holidays, and weekends as needed
• Ability to work prolonged periods sitting at a desk and working on a computer.
• Ability to lift/carry/move up to 10lbs
• Ability to work in cold indoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.