Lightning Ticket Operations Manager | Fan Experience Leader

VSG Enterprises, LLC; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

VSG Enterprises, LLC seeks a Manager of Lightning Ticket Operations to oversee day-to-day ticketing and office operations for the Tampa Bay market. The role reports to the Director and requires leadership across departments, ensuring efficient event execution and superior fan experiences.

The ideal candidate has a Bachelor’s in Sport Management with 3–5 years in ticket operations, strong customer service skills, and hands-on experience with Archtics and Ticketmaster One in a fast-paced

Qualifications

• Bachelor’s Degree in Sport Management or related field.
• 3–5 years of experience in Ticket Operations.
• Proficiency with Archtics and Ticketmaster One systems.

Responsibilities

• Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system.
• Assist in setting up various group and single game offers.
• Collaborate with Sales, Premium, Marketing, Finance, and other departments to ensure seamless event execution.
• Perform daily financial reporting of activity through Archtics.

Skills

Ticket Operations

Leadership

Archtics

Ticketmaster One

Customer Service

MS Office

Education

Bachelor’s Degree in Sport Management

Tools

Archtics

Ticketmaster One

MS Office

Job description

VSG Enterprises, LLC seeks a Manager of Lightning Ticket Operations to oversee day-to-day ticketing and office operations for the Tampa Bay market. The role reports to the Director and requires leadership across departments, ensuring efficient event execution and superior fan experiences.

The ideal candidate has a Bachelor’s in Sport Management with 3–5 years in ticket operations, strong customer service skills, and hands-on experience with Archtics and Ticketmaster One in a fast-paced