Manager, Lifecycle & Marketing Operations

C2 Education; Duluth (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

C2 Education is seeking a seasoned lifecycle marketing and CRM professional to own and optimize customer journeys across email, SMS, and other approved channels. You will build automated journeys and manage marketing operations, collaborating with performance media, web, and technology teams to improve conversion, engagement, and retention.

Ideal candidates bring 5+ years in lifecycle marketing with hands-on SFMC experience, strong analytical skills, and a collaborative mindset across multiple

Qualifications

• Five or more years of progressive lifecycle marketing, CRM, marketing automation, and operations experience.
• Analytical judgment and ability to design credible tests and explain implications clearly.
• Fluency with SFMC, web analytics, and testing platforms; interest in automation and improving workflows.

Responsibilities

• Design and optimize lifecycle strategies for prospects, new families, current families, and lapsed leads across email, SMS, and other channels.
• Build automated nurture, follow-up, onboarding, engagement, retention, renewal, and re-engagement journeys.
• Manage marketing campaign operations: intake, segmentation, build, QA, approvals, scheduling, launch, and post-campaign analysis.
• Partner with Performance Media and Web & Organic Growth to maintain accurate campaign taxonomy, tracking, and reporting.
• Work with Technology to ensure dataflows support CRM needs and roadmap development for new SFMC functionality.

Skills

Lifecycle marketing

CRM

Marketing automation

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Marketing or related field

Tools

Salesforce Marketing Cloud

Web analytics tools

Job description

Why this seat existsC2 is looking to evolve our lead and customer journey from initial contact through enrollment and renewal. As part of a larger move to in-house all aspects of our go to market team, we want this role to serve as the authority on lead and customer journey behavior and to work with local marketing and content on bringing highly localized communications to our leads and enrolled families.Given our footprint across 97 corporate owned centers and 17 franchise locations, it is imperative that we leverage the muscle of a high performing centralized marketing team to serve all our locations as if they were locally owned businesses. Our main competitors today are small, local operations which rely on word of mouth for advertising and high-touch, high-knowledge communications.What you would ownLifecycle managementDesign and optimize lifecycle strategies for prospects, new families, current families, lapsed leads, and former customers across email, SMS, and other approved channels.Build automated nurture, follow-up, onboarding, engagement, retention, renewal, and re-engagement journeys based on audience needs and business priorities.Marketing operationsOwn marketing campaign operations, including intake, audience selection, segmentation, build, quality assurance, approvals, scheduling, launch, and post-campaign analysis.Manage marketing automation and CRM capabilities used by Marketing, including configuration, documentation, permissions, integrations, vendor coordination, and adoption.Partner with Performance Media and Web & Organic Growth to maintain accurate source capture, campaign taxonomy, tracking parameters, attribution inputs, and funnel reporting.Work with the Technology team to ensure CRM and SFMC dataflows serve business needs and contribute to the roadmap development for new CRM functionality to unlock further segmentation and personalization.Salesforce Marketing Cloud managementEstablish data governance practices for segmentation, contactability, suppression, deduplication, lifecycle stages, and marketing data quality.Maintain consent, preference, and opt-out processes and coordinate with appropriate internal partners to support applicable privacy and communications requirements.Testing and conversionLead testing of subject lines, message timing, cadence, segmentation, offers, and journey logic; apply learnings across programs.Measurement, automation and emerging capabilitiesDevelop dashboards and recurring reporting for funnel conversion, speed to lead, journey performance, channel engagement, database health, retention, and campaign contribution.Identify process gaps and manual work, then implement scalable workflows, templates, automation, and documentation that improve speed and accuracy.What we are looking forHands-on Salesforce Marketing Cloud experienceFive or more years of progressive lifecycle marketing, CRM, marketing automation, marketing operations experience with demonstrated hands-on experience building segmented, automated email and SMS journeys and measuring their effect on conversion, engagement, and retention.Analytical judgmentAbility to work through complex channel and conversion data, identify issue and root causes, design credible tests, and explain the business implications clearly.Systems orientationFluency with SFMC, web analytics, and testing platforms; strong interest in automation, accurate measurement, and improving workflows.Collaborative executionAbility to work effectively with lifecycle, performance media, creative, and field stakeholders. Multi-location consumer services experience and education experience are preferred.Working at C2This position works collaboratively across functions, protects confidential company and customer information, and follows applicable policies and procedures. This specification summarizes the role and is not an exhaustive list of duties. Responsibilities may evolve with business needs.