Manager Lease Administration

Colliers International; Michigan; Hybrid; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid time off

Job summary

Colliers International is seeking a Manager, Lease Administration to lead a team responsible for large commercial accounts, overseeing lease abstraction, QA, and reporting. You will mentor Lease Analysts, coordinate with clients, brokers and landlords, and implement process improvements to ensure accurate lease data.

Ideal candidates have a bachelor’s degree and 7+ years in commercial real estate lease administration, experience with CoStar, Yardi or similar databases, and strong MS Office

Qualifications

• Bachelor’s degree in business, accounting, real estate, or similar field.
• 7+ years of relevant experience in commercial real estate lease administration or related fields.
• Experience with portfolio management databases and MS Office.

Responsibilities

• Lead a lease administration team on large accounts.
• Mentor Lease Analysts on key lease administration duties.
• Communicate with clients, brokers, landlords and internal stakeholders.
• Oversee abstraction, translation and quality control processes.
• Create, edit and run reports in lease databases and dashboards.
• Ensure accurate and timely lease data and client governance.

Skills

Lease administration

People management

Client communications

Reporting & analytics

Education

Bachelor's degree in business, accounting, real estate, or similar field

Tools

CoStar

Yardi

Apex

ProLease

Virtual Lease

Job description

Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

About you

The Manager, Lease Administration, is responsible for managing Lease Administration resources (including direct report HR functions), client implementations, client and vendor relationships, centralizing, establishing and producing schedules, reports and communication plans, as well as process flow for their assigned Lease Administration team. In tandem, the LA Manager will perform lease administration services on their assigned account(s).

In this role, you will…

• Working as a manager; manage people and building teams.
• Familiar with accepted hiring and employment practices.
• Be the managing lease analyst on a large account, including oversight of other team members working on the account.
• Also lead a small team of Lease Analysts supporting multiple small and medium-sized accounts.
• Communicate with clients and brokers / account managers for assigned accounts, as well as Landlords when appropriate.
• Provide quality control within the database to identify errors and inconsistencies.
• Ability to create, edit, and run reports in most Lease Administration databases.
• Mentor and train Lease Analysts on key lease administration duties.
• Interpret complex commercial lease language and attend to details.
• Oversee lease abstraction, translation and quality control process for assigned account(s).
• Assist in account transitions and setup as appropriate.
• Responsible for maintenance of account process, procedures and playbooks to maintain and update as needed.
• Abstract or input all rental obligations related to leases and all other important lease information.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes.
• Serve as the main point of contact for clients and internal stakeholders regarding lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for team accounts including boundaries of scope of work, fee structure, billing frequency and payee information.
• Ensure this information has been correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs such as reporting cadence, communication methods, business reviews, etc.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure global team is delivering services per the client specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegation of database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and demonstrate professional presence, actively engaging with all team members to promote a collaborative environment.
• General understanding of AI technology and openness to adapting to the evolution of technology.
• Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction process as may be required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare monthly rental payment schedules.
• Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes.
• Assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems, including the data integrity of information contained in the database application used for tracking all Tenant and Lease related data.
• Maintain team allocations and workload assignments.

What success looks like

Bachelor’s degree in business, accounting, real estate, or similar field preferred. Qualified candidates will have at least 7 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector.

Intermediate to expert level experience with multiple commercial real estate database applications such as CoStar, Yardi, Apex, ProLease, Virtual Lease, or other portfolio management database systems. Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure. Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.) Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred. Must be effective and have successful track record of working independently, preferably remotely, and possess strong time management skills. Driven to success in service delivery and highly effective in managing both people and tasks.

Benefits

• Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term/long-term disability.
• Employees are able to enroll in our company’s 401k plan, which includes an employer match.
• Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually.
• Certain senior-level roles are eligible for unlimited time off.
• Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year.
• Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) of paid parental leave will also be available for use after successful completion of 90 days of employment.
• Individuals may be eligible for different or additional benefits under applicable state law.

Bonus

This position is eligible for an annual bonus, based on company and individual performance.

Salary

For Salary Roles Approximate Salary Range for Role: $87, 862 to $99,300 Area/Location Specific: WFH Georgia, WFH Texas or WFH Florida Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Equal Employment Opportunity

Colliers International provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Eligibility & Applications

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis.

Make your next move an expert one and join us as we lead the industry into the future.

We invest in relationships to create enduring value. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results. What’s more, our global reach maximizes the potential of property, wherever our clients do business. At Colliers, we accelerate success.