Manager, Learning Experience, Design & Development

FM; Norwood (MA); On-site; USD 138,000 - 198,000; Full time

Benefits offered by this job

Total Rewards program

401(k) and pension plan

Tuition reimbursement

Flexible work

Time off allowances

Job summary

FM is seeking a Manager, Learning Experience, Design & Development to lead global learning design and development. You will direct analysis, design, development and delivery of high‑impact learning across core disciplines for a worldwide audience.

The role requires leadership of a large team, collaboration with senior executives, and delivery of innovative learning solutions that align with FM’s strategic objectives, talent development, and client-focused outcomes.

Qualifications

• Bachelor's degree required.
• Instructional design, performance consulting, CPTD, or equivalent experience required.
• Managing or leading a team with remote engagement and ADDIE methodologies.
• Experience working with senior executives and business leaders at all levels.

Responsibilities

• Execute and support the Academy strategy across all pillars and learning design by directing analysis, design, development and implementation of learning.
• Collaborate with stakeholders to qualify learning needs and recommend effective learning solutions.
• Manage team resources to support strategic initiatives and adapt to changing business needs.
• Develop relationships with stakeholders to understand performance goals.
• Explore innovative learning techniques and responsible AI use to enhance experiences.
• Drive continuous improvement across learning programs.

Skills

Instructional design

Leadership

Project management

Facilitation

Stakeholder management

Communication

Agile

Vendor management

Education

Bachelor's degree

Instructional Design / CPTD

Tools

Captivate

Storyline

Camtasia

Vyond

Job description

Manager, Learning Experience, Design & Development

• 1954
• Norwood, Massachusetts
• Training
• full-time
• Works from an office location
• USD $138,000.00/Yr.
• USD $198,000.00/Yr.

Job Description

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Summary

The Academy plays a critical role in building organizational capability by delivering targeted technical training in core disciplines, cultivating leadership excellence, and fostering client- and partner-focused learning. The Academy drives to cultivate a culture of innovative learning that delivers property insurance knowledge and expertise for the benefit of our clients and partners. The manager of learning experience design and development leads the strategy related to learning experience design and development in support of core disciplines, leadership and client and partners. This includes inspiring and leading a global team of learning experience designers and developers to deliver high-quality, innovative, and engaging learning experiences for a global audience that result in positive business impact. This includes key initiatives, corporate objectives as well as departmental objectives.

This position will elevate learning to serve as a differentiator in the marketplace as well as a driver for attracting and retaining top talent. This role manages the extensive project portfolio by leading the assessment of learning needs in collaboration with academy and business stakeholders and recommends associated learning solutions.

Schedule & Location

This is a full time office based position in Norwood, MA.

Relocation Support

Domestic relocation support may be considered based on company criteria and leadership approval.

Responsibilities

• Responsible for executing on and supporting the Academy strategy for all three functional areas (pillars) and Learning Experience Design strategy by directing the analysis, design, development and implementation of learning and development for all functional areas of the Academy.
• By being a key strategic partner and advocator for learning, collaborate with Academy and business stakeholders to qualify requirements for learning and development, ensuring that an effective learning solution will be appropriate to meet specific requirements. This includes recommending other non-learning solutions
• Manage team resource capacity to support prioritized strategic efforts with the ability to pivot as business needs require
• Develop strategic relationships with key stakeholders to understand performance needs
• Explores and approves innovative techniques, tools, responsible AI use, that maximizes learning experiences
• Drives continuous improvement throughout all learning programs
• Create an environment that encourages, empowers and fosters the development of staff by providing challenging assignments and appropriate level of instruction/feedback
• Coordinate and foster teamwork throughout the Academy
• Ensure quality, consistent and centralized learning assets across Academy
• Manages vendor selection and implementation of external content providers

Qualifications

Required Education

• Bachelors Degree
• Instructional Design, Performance Consulting, CPTD, Business Management or equivalent combination of education and experience required

Required Work Experience

• Managing or leading a team, remote team engagement, ADDIE, active learning methodologies including in-person and virtual, program design and curriculum development for programs that span several months
• Project Management, performance consulting and business partnership
• Leadership development at all levels of leadership
• Assessment and evaluation of learning tied to business results and impact
• Experience working with senior executives and business leaders at all levels

Required Skills

• Expert in all phases of instructional design with an agile mindset – Analyze, Design, Develop, Implement and Evaluate
• Experience with latest development tools including Captivate, Storyline, Camtasia, Vyond (GoAnimate)
• Very strong leadership, consulting, negotiation and moderator skills
• Highly motivated and passionate about learning and development as a differentiator
• Ability to interact at all levels of the organization
• Very strong project management, planning and organizing skills with ability to perform with simultaneous initiatives and a degree of ambiguity
• Strong personal accountability, decision quality, change agent, customer focus and growth mindset
• Strong collaboration and teamwork with diverse colleagues in a cross-cultural, multi-disciplinary and global environment
• Excellent communication and facilitation skills with ability to translate technical information for non-technical audiences
• Ability to work with a high performing team in a fast-paced, complex environment with minimum supervision and aggressive timelines

The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.