Manager Last Mile Operations

RXO; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

RXO in Atlanta is seeking a Last Mile Operations Manager to lead daily operations of contract carriers, optimize delivery routes, monitor performance, and foster strong carrier relations.

You will mentor staff, hire and train, ensure compliance, manage dispatch, use route planning software, and drive on-time, accurate service across North America.

Qualifications

• 5 years of logistics and supervisory experience.
• Bachelor's degree in business, logistics, or similar.
• Proficient with Microsoft Office (Word, Outlook, Excel).
• Availability to work varied shifts including weekends; occasional travel between branches.
• Bilingual English/Spanish preferred.

Responsibilities

• Oversee daily operations of contract carriers, schedules, routes, reports, and relationships.
• Develop and mentor staff; train on policies and procedures.
• Interview, hire, discipline, and resolve employee issues.
• Ensure compliance with warehouse policies, procedures, and programs.
• Supervise employees; appraisals, rewards and discipline.
• Use route planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas; restructure routes to improve efficiency.
• Train and develop carriers and dispatchers to meet customer expectations.
• Ensure tasks are completed accurately within required timeframes.

Skills

Logistics supervision

Bilingual English/Spanish

Business acumen

Education

Bachelor's degree in business or logistics

Tools

Microsoft Office (Word, Outlook, Excel)

Route planning software

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Last Mile Operations Manager at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.What your day-to-day will look like:Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpersDevelop and mentor staff to reach goals; train staff on company policies and proceduresCarry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issuesEnsure compliance with corporate warehouse policies, procedures, and programsSupervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problemsUse route planning software to build efficient delivery routesManage the dispatch of contract carriers and resolve issues throughout the dayIdentify problem areas, including restructuring routes to improve operational efficienciesTrain and develop contract carriers, and dispatchers to meet and exceed customer expectationsEnsure that all work is completed accurately and within established time frameEnsure photos are taken for every jobAllocate and request additional resources as neededAt a minimum, you’ll need:5 years of related logistics and supervisory experienceExperience with Microsoft Office such as Word, Outlook, and Excel.It’d be great if you also have:Bachelor’s degree in business, logistics, or similarAvailability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionallyExperience mentoring, training, and guiding newer/less-experienced team membersBilingual English/Spanish (read, write, and speak both languages)Strong business acumen with the willingness to act in partnership with management teamsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.