Operations Manager - Last Mile

RXO, Inc.; Londonderry (NH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career & Leadership Development

Paid time off & holidays

Job summary

RXO, Inc. is seeking a Manager, Last Mile Operations to lead daily freight activities, plan routes with dispatch software, and ensure on-time delivery for customers across North America. You will supervise contract carriers and staff, hire and train team members, and drive operational excellence in a fast-paced environment.

The role emphasizes leadership, policy compliance, and the continuous improvement of routing efficiency while maintaining safety and service quality across branches.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office (Word, Outlook, Excel).

Responsibilities

• Oversee daily operations of contract carriers, including maintaining schedules and routes.
• Develop and mentor staff to reach goals; train on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies and programs.
• Supervise employees in accordance with policies and laws, including performance appraisals.
• Use route planning software to build efficient delivery routes.
• Dispatch contract carriers and resolve issues throughout the day.
• Identify problem areas and restructure routes to improve efficiency.
• Train and develop contract carriers and dispatchers to meet customer expectations.
• Ensure work is completed accurately within established time frames.

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Last Mile Operations at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.

What Your Day-to-day Will Look Like

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

At a Minimum, You’ll Need

• 5 years of related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook, and Excel.

It’d Be Great If You Also Have

• Bachelor’s degree in business, logistics, or similar
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
• Experience mentoring, training, and guiding newer/less-experienced team members
• Bilingual English/Spanish (read, write, and speak both languages)
• Strong business acumen with the willingness to act in partnership with management teams

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.