Manager Language Access and Interpreting Services, North WI

Advocate Health; Milwaukee (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Advocate Health in Milwaukee region seeks a Manager of Medical Interpretation to lead interpreters serving patients, families and providers across the North Wisconsin facilities. The role requires strong leadership and supervisory experience in a medical setting.

Responsibilities include developing language services, ensuring compliance with regulations, and coordinating service delivery with the care team.

Qualifications

• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work.
• Includes 1 year of supervisory experience in a medical environment.
• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Nursing.

Responsibilities

• Provides leadership and accountability for system-wide translation and interpretation systems.
• Oversees quality monitoring and improvement initiatives for translation and interpretation services.
• Establishes relationships with management, staff and medical personnel to support LEP and deaf/hard of hearing patients.
• Designs activities to promote Translation and Interpretation Services within the health system.
• Develops budgets with the director and monitors variances; takes corrective actions.
• Manages staff performance, coaching, reviews, and personnel actions as per policy.

Skills

Leadership

Staff supervision

Medical interpretation

Communication skills

Technology familiarity

Education

Bachelor's degree in Health Care Administration

Bachelor's degree in Nursing

Tools

Video interpretation tools

Medical terminology databases

Job description

Leadership experience is required for applicants interested in this position. Office location at Aurora St. Luke's Medical Center with a focus on Advocate Health facilities in the North Wisconsin area where this manager's staff of medical interpreters will serve patients, families and healthcare providers.

Experience Required

• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.
• Includes 1 year of supervisory experience in a medical environment.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree (or equivalent knowledge) in Nursing

Knowledge, Skills & Abilities Required

• Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models.
• Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).
• Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.
• Excellent human relations and communication skills are necessary.
• Basic computer skills.
• Ability to utilize video interpreting techniques.

Major Responsibilities

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems. Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Participates in strategic planning related to the provision of language services throughout system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.
• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances and takes appropriate action.
• Manages activities of employees. Facilitates training and continuing education of employees. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.

Physical Requirements and Working Conditions

• Must wear protective clothing (i.e., lead aprons, isolation gowns, protective eyewear) when necessary.
• Position requires travel. May be exposed to road and weather hazards.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.