Manager | ITDS Training & Optimization

Gundersen Health System; Wisconsin; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tailored Benefits Package

Flexible work location

Job summary

Gundersen Health Systemis seeking an Information Technology Training and Optimization Manager to lead end-user education and optimize enterprise IT usage. This role focuses on delivering effective training, improving technology adoption, and guiding a team of instructional designers.

You will partner with ITDS, clinicians, and vendors to identify skill gaps, drive data-driven improvements, and align training with strategic goals while managing budgets and evolving your program.

Qualifications

• Bachelor’s degree or equivalent with 3–4 years of education/experience.
• 3–4 years adult education or training experience.
• Proven ability to build relationships with diverse leaders.
• Experience with process and quality improvement.
• Knowledge of learning and development best practices.

Responsibilities

• Lead and inspire a team of Instructional Designers to develop training programs.
• Recruit, develop, engage, and retain a high-performing team.
• Stay abreast of IT trends and training methodologies.
• Identify skill gaps through needs assessments and stakeholder feedback.
• Partner with departments and vendors to align initiatives with organizational goals.
• Champion innovation in learning methodologies and tools.
• Ensure strategic priorities guide training investments and resource use.
• Track and report on KPIs and stakeholder satisfaction.

Skills

Leadership

Mentoring

Agile collaboration

Communication

Training program development

Education

Bachelor's degree or equivalent 3-4 years’ education and experience

Valid driver’s license

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40 Manager | ITDS Training & Optimization Location: Remote. Must reside in WI, MN, MI, or IA at the time of hire.

Position Summary

The Information Technology Training and Optimization Manager ensures that all users, including clinicians, are adequately trained and supported on the IT functionality and enterprise expectations to effectively and efficiently fulfill their professional responsibilities. This role owns the development and ongoing oversight of a robust enterprise training and optimization program emphasizing efficient and meaningful use of technology through end-user training and enhancement of the software. Provides leadership to obtain operational and strategic goals within the business unit and affiliated Brand and/or Service Delivery Structure. Measures and communicates benefits of training and optimization to executives and users including improvements, efficiency and proficiency. Promotes safety and quality improvement activities and develop people within a team focus. Acts as a change agent consistent with Emplify vision, mission, and strategies. Provides leadership to the team while utilizing educational expertise that supports the organization’s objectives. Evaluates the effectiveness of training initiatives to support organizational goals and technology adoption. The ideal candidate will excel in managing relationships between business operations and information technology, possess experience working collaboratively with Agile teams, and demonstrates strong ability to mentor and develop high-performing individuals.

Major Responsibilities

• Lead and inspire a team of Instructional Designers to develop and execute training programs in accordance with corporate goals and business needs.
• Provide leadership to recruit, develop, engage, and retain a high-performing team.
• Stay abreast of the latest IT trends, technologies, and training methodologies to ensure training programs remain relevant and effective.
• Applicable technology competency completed within six months of hire for technology supported.
• Build and maintain strong partnerships with internal departments and external stakeholders to foster collaboration and alignment on key initiatives Ensure training initiatives are aligned with organizational goals and strategic objectives.
• Work closely with clinical and business staff, Information Technology and Digital System (ITDS) teams, and vendors to identify skill gaps through needs assessments, performance evaluations, and feedback from stakeholders.
• Champion innovation by researching and applying new methodologies, tools, and technologies to enhance learning and system performance.
• Ensure team awareness and focus on strategic priorities to maximize impact and resource utilization.
• Oversee financial performance by meeting fiscal targets, analyzing financial data, and implementing cost-effective solutions.
• Manage software vendors and service providers to negotiate contracts, service agreements, and ensure timely resolution of issues.
• Foster a culture of continuous improvement and data-driven decision-making within the organization and champions the effective implementation of these process improvements.
• Track and report on key performance indicators to evaluate the success of initiatives and stakeholder satisfaction.

Position Requirements

• Education: Bachelor’s degree or equivalent 3-4 years’ education and experience
• Certifications/Licenses: Valid driver’s license
• Experience: 3-4 years adult education or training experience.
• Demonstrated ability to build strong relationships with a diverse group of people and leaders at all levels of an organization including physicians, IT and business operations.
• A proven track record of training program development and management.
• Experience with process and quality improvement.
• Knowledge of learning and development best practices.

What you’ll get

Tailored Benefits Package: We offer a comprehensive benefits package that varies based on your location.

Flexible work location: While this role offers some flexibility in work location, candidates must reside within a reasonable commuting distance of La Crosse or Green Bay, WI due to on-site needs. In addition, candidates must reside in WI, MN, IA, or MI at the time of hire.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer

Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love!

Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
• Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love.

We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

A rewarding career and an excellent quality of life awaits you.

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.