Manager, IT Systems Engineering

careaccess; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Care Access is seeking a Manager, IT Systems Engineering to lead secure, reliable, and scalable technology operations across clinical sites and remote work environments. You will oversee enterprise networking, cloud and endpoint services, and technology projects while driving automation and AI-enabled improvements.

You will manage and develop a high-performing team, partner with security and governance teams, and ensure service delivery aligns with business goals.

Qualifications

• Bachelor's degree in information technology or related field.
• Experience leading IT infrastructure and deployments across distributed sites.
• Experience implementing AI-enabled automation with strong security and governance.

Responsibilities

• Design, implement, and manage network systems including switching, wireless, firewalls, SD-WAN, VPN, and LAN/WAN connectivity.
• Lead enterprise solutions like Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive.
• Champion automation projects using AI to improve operations, reduce manual effort, and scale services while ensuring security and governance.
• Serve as Technical Lead for infrastructure, network, cloud solutions, site expansions, and technology refresh initiatives.
• Oversee IT project scoping, scheduling, budgeting, risk management, and cross-functional coordination.
• Recruit, coach, and develop IT staff, fostering a collaborative and accountable culture.
• Ensure data security and compliance in line with policies and regulations; collaborate with security, privacy, and legal teams.

Skills

Enterprise networking

Microsoft cloud services

Endpoint management

AI-enabled automation

Vendor management

Budgeting

Stakeholder management

Education

Bachelor's degree in information technology

Tools

Cisco Meraki

Microsoft Azure

Microsoft 365

Entra ID

Intune

Windows Server

Active Directory

ITSM platforms

Scripting

AI-enabled operations tools

Job description

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine , which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers , which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com .

How This Role Makes a Difference

The Manager, IT Systems Engineering provides leadership for secure, reliable, and scalable technology operations supporting clinical research sites and remote work environments. This role is responsible for enterprise networking, cloud and endpoint services, service delivery, technology projects, operational automation, and the development of a high-performing technical team that enables business growth and operational excellence.

How You'll Make An Impact

Network Management

• Design, implement, and manage switching, wireless, firewalls, SD-WAN, VPN, and LAN/WAN connectivity, including monitoring, troubleshooting, upgrades, and new-site deployments.
• Ensure high availability and performance of network infrastructure through effective segmentation, monitoring, incident response, root-cause analysis, operational documentation, and business continuity planning.
• Manage network technology vendors, contracts, licensing, budgets, hardware lifecycle planning, and operational performance metrics to support cost-effective and reliable service delivery.

IT Enterprise Solutions Management

• Manage and continuously improve core IT enterprise solutions, such as Microsoft Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, and OneDrive services
• Lead device provisioning and lifecycle management using Microsoft Intune and JAMF for corporate, remote, and clinical users.
• Identify, design, implement, and govern automation solutions that leverage artificial intelligence (AI) and related technologies to streamline IT operations, improve service delivery, reduce manual effort, enhance decision-making, and increase operational scalability.
• Ensure enterprise AI solutions, such as ChatGPT and CoPilot, are effectively and properly deployed and well adapted across the organization

Project Management

• Serve as a Technical Lead for infrastructure, network, cloud solution, clinical-site expansion, and technology refresh initiatives from planning and implementation through operational handoff.
• Develop IT project scope, schedules, budgets, risk-management plans, communications, capacity management, and status reporting; coordinate cross-functional teams and vendors to deliver projects effectively.

People Manager & Leadership Responsibilities

• Recruit, coach, develop, and retain IT professionals while establishing clear goals, service expectations, accountability, and performance standards.
• Foster a collaborative, accountable, and customer-focused culture that communicates effectively with both technical and non-technical stakeholders.

Data Security & Compliance

• Operate IT services in accordance with organizational security policies, contractual obligations, applicable regulatory requirements, and established risk-management practices.
• Partner with Information Security, Privacy, Compliance, and Legal teams on audits, access reviews, vulnerability remediation, investigations, and the protection of sensitive and regulated information.

Other tasks as assigned

The Expertise Required

• Demonstrated experience supporting geographically distributed environments and managing enterprise networks, Microsoft cloud services, endpoint platforms, and complex technology initiatives.
• Strong communication, vendor management, budgeting, prioritization, problem-solving, and stakeholder-management skills.
• Experience implementing AI-enabled automation and workflows with appropriate security, data-governance, reliability, and business-value considerations.

Preferred:

• Experience with Cisco Meraki, Microsoft Azure and Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, ITSM platforms, scripting, workflow automation, and AI-enabled operations tools.
• Relevant ITIL, PMP, Microsoft, Cisco/Meraki, or CompTIA Security+ certifications are preferred.

Certifications/Licenses, Education, and Experience

Minimum Education:

Bachelor's degree in information technology, Comp