Manager IT Support Service-Wake/GA

Atrium Health; Rome (GA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Atrium Health is seeking an IT leader to oversee hardware and software strategy, ensuring delivery of reliable information systems across the organization.

You will collaborate with site and regional leaders, manage staff and budgets, and uphold ethical and policy standards while driving continuous improvement in technology services.

Qualifikationen

• 3 years in information technology and/or project management.
• Includes 1 year of supervisory experience in managing staff and budgets.
• Knowledgeable about performance management and improvement techniques.
• Excellent verbal and written communication skills.
• Ability to work with executives and operational leaders.
• Familiarity with organizational codes of conduct and ethics.

Aufgaben

• Researches, evaluates and recommends hardware and software products to enhance information systems.
• Liaises with managers to understand information needs and determine system installations and configurations.
• Ensures applications and infrastructure are current and available to support operations.
• Resolves technology problems and service requests per SLAs and policies; communicates outages to users.
• Interacts with site/region executives to collect business needs and adoption barriers.
• Monitors uptime targets through capacity planning, backup/recovery, and lifecycle planning.
• Tests and applies necessary system updates and ensures software licensing is tracked.
• Performs HR responsibilities including interviewing, promotions, and staff development.
• Develops and recommends operating and capital budgets and controls expenditures.
• Ensures adherence to the Code of Ethical Conduct and company policies.

Kenntnisse

Project management

Communication

Teamwork

Analytical skills

Decision making

Budgeting

Leadership

Policy compliance

Ausbildung

Bachelor's Degree in Business or Information Technology or related field

Jobbeschreibung

• Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
• Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
• Ensures that applications and infrastructure are current and available to support business operations
• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
• Locates existing solutions or develops new technology to solve site/region issues where appropriate
• Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
• Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Major Responsibilities

• Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
• Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
• Ensures that applications and infrastructure are current and available to support business operations
• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
• Locates existing solutions or develops new technology to solve site/region issues where appropriate
• Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
• Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

• None

Education Required

• Bachelor's Degree in Business or Information Technology or related field

Experience Required

• 3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment

Knowledge, Skills & Abilities Required

• Demonstrated project management expertise
• Knowledgeable of performance management and improvement techniques
• Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skills
• Proven experience working in a team oriented, collaborative environment. Excellent team player
• Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
• Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
• Strong decision-making abilities
• Exposure to finance and budgeting a plus

Physical Requirements And Working Conditions

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.