Manager - IT Service

Bally's Corporation; Atlantic City (NJ); On-site; USD 86,000 - 105,000; Full time

Job summary

Bally's Corporation is seeking a client-focused IT solutions professional in Atlantic City, NJ. You will develop relationships with external clients to assess their technology, support, and security needs, and you will present tailored IT equipment and service packages during meetings or presentations.

You will manage projects with timelines and budgets, set client and sales goals, track metrics, and collaborate with vendors and staff to deliver effective solutions while maintaining strong

Qualifications

• Experience with Customer Service (preferred).
• Experience with Computers and Networks (preferred).
• Bachelor's Degree in Computer Science or a Related Field (preferred).

Responsibilities

• Develop relationships with external clients and organizations to assess their technology, support, and security needs.
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations.
• Manages projects by creating timelines, adhering to budgets, and assigning staff members.
• Establishes client and sales goals, and tracks progress and other metrics.
• Coordinates troubleshooting, support, and service for equipment and networks when necessary.
• Maintains familiarity with current and upcoming IT equipment, services, and other developments.
• Upholds a sense of customer service and measures client satisfaction.

Skills

Customer Service

Computers and Networks

Education

Bachelor's Degree in Computer Science or related field

Job description

Description

• Develop relationships with external clients and organizations to assess their technology, support, and security needs
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
• Offers innovative solutions that meet clients' needs while remaining cost effective
• Manages projects by creating timelines, adhering to budgets, and assigning staff members
• Establishes client and sales goals, and tracks progress and other metrics
• Maintains relationships with technology, software, and security vendors
• Manages and assesses the performance of staff members who specialize in support, sales, and installation
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates troubleshooting, support, and service for equipment and networks when necessary
• Upholds a sense of customer service and measures client satisfaction
• Other Duties as assigned

Work Environment

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range

• $95.000 annually

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Qualifications

• Experience with Customer Service (preferred)
• Experience with Computers and Networks (preferred)
• Bachelor's Degree in Computer Science or a Related Field (preferred)

Licenses & Certifications

• NJ Key License (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

Please review the Know Your Rights notice from the Department of Labor.