Manager IT Product

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Senior Product Manager to own the end-to-end product lifecycle across digital experiences (mobile, website, and revenue management). You will coordinate with business stakeholders, engineering, design, and analytics to craft a holistic roadmap and deliver strategic and tactical initiatives.

Based in Atlanta with a hybrid work model (3 days in the office), you will drive ROI, adoption, and optimization, while guiding junior team members and presenting updates to

Qualifications

• 3-6 years of product management in a modern software development environment.
• Demonstrated ability to lead strategic and tactical product initiatives.
• Strong communication skills for executives, vendors and teams.
• Experience with data analysis to inform prioritization and ROI.
• Proven ability to manage product backlogs and roadmaps.
• Familiarity with agile product development processes.

Responsibilities

• Promote and implement product strategy based on customer insights and market trends.
• Identify opportunities and define topline business requirements.
• Lead cross-functional teams to design and deliver prioritized roadmaps.
• Source data and craft test plans for data-driven decisions.
• Forecast ROI and monitor post-launch performance and adoption.
• Prioritize backlog based on value and learnings.
• Write and refine user stories for releases.
• Collaborate with Engineering and UX to remove blockers.
• Communicate roadmap, specifications and value to stakeholders.

Skills

Product management

Strategic thinking

Cross-functional collaboration

Data-driven decisions

Storytelling

Agile methodology

Education

Bachelor’s degree in IT/UX/Statistics/Business

Tools

MS Office

AEM 6.5 Touch UI

Job description

Role Purpose

Responsible for delivering quality products across the digital experience (Mobile, Hotel Website, or Revenue Management). This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that addresses both short term and long-term needs. The Sr. Product Manager, must be able to work at the strategic level (generating innovative ideas for growth and change management) and at the tactical level (analyzing data, solving problems). The Sr Product Manager will prioritize and activate said roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs. They will also support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.

Your Day to Day

• Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete. This should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.
• Identify product opportunities far in advance of obsolescence, drive strategic planning, and articulate topline business requirements
• Lead cross-functional working teams to design, develop, and implement prioritized product roadmap
• Source data and craft test plans to ensure data-driven decisioning; use insights to inform priority of work
• Proactively seek input from stakeholders to align the roadmap against business and customer needs
• Forecast ROI, regularly report on product performance post launch, drive product adoption, and lead optimization plan
• Identifies goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
• Formulates, tests and refines assumptions and hypotheses through user research and testing
• Creates, prioritizes and accepts user stories; incorporate them into release planning
• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.
• Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.
• Writes technical user stories
• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
• Guides more junior team members in strategy, alignment, analysis and execution tasks
• Provide regular updates to leaders and partners, sometimes catering the message depending on audience

What We Need From You

• Bachelor’s degree inInformation Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work-related experienced.
• 3-6 years of relevant work experience as a Product Manager in a modern software development company
• Expert knowledge of the IHG digital landscape as well as strong familiarity with competitors and other eCommerce websites to understand trends and best practices
• Able to recognize when and how to pivot with ease and effectively deliver.
• Demonstrated deep knowledge and understanding in a specific area of expertise including products.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.
• Demonstrated program management experiencewith modern, established product management processesin organizing, planning and executing projects from conception through implementation. Demonstrated attention to detail and ability to manage multiple tasks/clients required.
• Demonstrated experience in detailed product development discovery, documentation, and design work.
• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions.
• Demonstrated proficiency with MS Office products (Word, Excel,PowerPoint)
• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required
• Demonstrated ability to use prototyping or simulation in product creation
• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.
• Strong storyteller, is able to formulate cohesive messages with meaningful and impactful points that resonate with target audience.

Preferred

• Demonstrated hotel industry knowledge reflecting the entire customer experiencejourney(reservations – stay –loyalty – on-property, andongoing relationship management).
• Familiarity with AEM 6.5 Touch UI a plus
• Have an entrepreneurial spirit with a keen eye for identifying new market opportunities and transforming that into an actionable plan
• Thrive in ambiguity where the solution doesn't exist and the problems aren't fully known
• Results driven candidate that can take an idea and develop a strong business case that will become the team's roadmap
• Knowledgeable in technology and enterprise software
• Ability to work and lead across all parts of the organization
• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Travel - 10%

Location

Our hybrid work structure is an exception of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law.
• If you require reasonable accommodation during the application process,
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are a resident of or applying to a job opening in the State of Washington,
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.