Manager, IT Operations

Echo Base; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Echo Base is seeking a hands-on Manager, IT Operations to own the firm’s technology landscape, oversee the corporate IT environment, and ensure reliable operations, security hygiene and sound judgment in a fast-paced setting.

In the first 90 days, you will map critical infrastructure, establish routines, and close gaps in access, backups, monitoring and release processes, while coordinating with engineers and executives.

Qualifications

• 5+ years in IT operations or related roles.
• Experience owning tech in Lean, high-trust environments.
• Hands-on with Google Workspace, AWS, Cloudflare and IAM.
• Experience managing production websites and release workflows.
• Strong security, access-control and incident response judgment.
• Excellent English documentation and communication.

Responsibilities

• Own the technology operating model, including core IT roadmap.
• Administer Google Workspace and access controls across users and devices.
• Maintain AWS access, monitoring, backups and engage engineers for complex work.
• Administer Cloudflare DNS, CDN, SSL/TLS, WAF and domain config.
• Operate internal AI tools and agentic workflows, including integrations and monitoring.
• Own the corporate website end-to-end: content, CMS, releases and hosting.
• Manage domains, certificates, assets and access inventories.
• Provide practical IT support for employees and devices.
• Maintain patches, backups, security hygiene, incident procedures.
• Act as first tech contact; maintain runbooks and system maps.

Skills

IT operations

Cloud infrastructure

Security compliance

Documentation

Independent work with executives

AI systems and agentic workflows

CMS deployment workflows

Bash/Python scripting

Education

Bachelors or equivalent preferred

Tools

Google Workspace

AWS

Cloudflare

DNS management

SSL/TLS

IAM

WordPress

CMS deployment workflows

Job description

About Echo Base

Echo Base is a privately-funded, evergreen special situations platform focused on acquiring, stabilizing and repositioning companies across the digital asset ecosystem. The firm combines distressed investing expertise with deep operating capability, allowing it to intervene in environments where both the capital structure and the operating business require rapid, coordinated action.

Echo Base evaluates opportunities through a technical lens, prioritizing situations where operational control, structured capital or strategic leadership can restore stability and create long-term strategic value. The platform is built to act decisively in moments of disruption, partnering with stakeholders to deliver clarity, governance, liquidity and operational execution.

Role Overview

The Manager, IT Operations will be Echo Base’s internal technology owner. This hands-on role will run the firm’s corporate IT environment and selected web properties, with responsibility for reliable operations, access, security hygiene and sound technical judgment in a fast paced environment.

The ideal candidate is comfortable operating with the breadth and discretion: practical rather than theoretical, security-conscious and able to turn ambiguous issues into clear priorities. In the first 90 days, they will map critical infrastructure and website dependencies, establish operating routines and close priority access, backup, monitoring and release-process gaps.

What You’ll Do

• Own the firm’s technology operating model: systems inventory, access standards, vendor relationships, core IT roadmap and disciplined operating routines.
• Administer Google Workspace, user lifecycle, groups, access controls, endpoints, SaaS applications and core security settings.
• Maintain AWS access, monitoring, backup checks and routine operations; engage specialist engineers for material architecture or security work.
• Administer Cloudflare DNS, CDN, SSL/TLS, WAF, redirects, domain configuration and incident troubleshooting.
• Own the day-to-day operation of internal AI tools and agentic workflows, including integrations, access controls, monitoring, documentation and lifecycle management.
• Own the corporate website end-to-end: implement content, configuration, CMS and light front-end changes directly; manage releases, hosting, testing, change control and rollback procedures.
• Manage domains, certificate renewals, asset records, endpoint procurement and access inventories.
• Provide practical, high-trust IT support for employees, including devices, accounts, connectivity and common software issues.
• Maintain access reviews, patching, backups, security hygiene and incident procedures; escal**ate** material risks promptly and appropriately.
• Act as the first technology point of contact for everyone; maintain clear runbooks, system maps and decision records.

What We’re Looking For

• Five or more years of relevant experience in IT operations, technical operations, cloud or infrastructure support, or an internal IT ownership role.
• Demonstrated experience acting as the primary technology owner in a lean, high-trust environment such as an investment firm, crypto company, fintech, startup, family office, or professional-services firm.
• Hands-on experience with Google Workspace, AWS fundamentals, Cloudflare, DNS, SSL/TLS, identity and access management, endpoint management and SaaS administration.
• Experience operating production websites, including hosting, CMS or deployment workflows, release coordination, testing and rollback.
• Strong security and access-control judgment, including a practical approach to least privilege, backup verification, vendor risk and incident response.
• Sound troubleshooting judgment: gathers evidence, limits impact, communicates clearly and avoids unsafe production changes.
• Comfort working independently with executives, employees, vendors and specialist engineers; exceptional documentation habits and professional English are essential.
• Hands-on understanding of modern AI systems and agentic frameworks, including LLM-based workflows, tool/API integrations, orchestration, evaluation, monitoring and safe production operation.
• Experience implementing and maintaining business automations or AI-enabled systems, with sound judgment on security, data access, reliability, cost and vendor risk.
• Nice to have: crypto, digital-asset, fintech, investment-firm, or regulated-environment experience; AWS, Google Workspace, Cloudflare, or security certifications are valued.
• Nice to have: WordPress or another CMS, Git-based release workflows, lightweight front-end changes, or automation using Bash, Python, or low-code tools.

What We Offer

• Entrepreneurial, high-performance environment with institutional standards.
• Exposure to complex, frontier credit investments across global markets.
• Opportunity to help shape the playbook for crypto-native special situations investing.
• A very competitive remuneration package aligned with seniority, responsibility and performance.
• Fully remote working arrangements with flexible schedules.