Manager, IT Operations

Instacart; San Francisco (CA); On-site; USD 155,000 - 163,500; Full time

Job summary

Instacart is seeking an IT Operations Manager to lead the IT Operations team across logistics, onboarding, and procurement. You will partner with HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience.

You will own and drive operational projects, oversee hardware asset management, and establish governance for audits and lifecycle workflows. This role requires strong communication and cross-functional collaboration across SF hubs.

Qualifications

• 5+ years of IT operations, IT support management, or a closely related field.
• Proven track record leading an operations team across logistics, onboarding, and/or procurement.
• Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform.
• Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration.
• Experience building dashboards and reports to aid leadership decisions.
• Strong written communication skills for Slack and runbooks.
• Ability to manage multiple priorities and projects simultaneously.
• Collaborative, service-oriented mindset toward internal stakeholders.

Responsibilities

• Lead the IT Operations team across logistics, onboarding, and procurement.
• Partner with HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience.
• Own and drive operational projects with the team, keeping initiatives on track and stakeholders informed.
• Define and oversee the global hardware asset management strategy across all hubs, ensuring system integrity in the ITAM platform.
• Establish governance for regular asset audits and lifecycle workflows.
• Oversee end-to-end e-waste process, ensuring proper tracking and disposal in compliance with standards.
• Partner with People Programs to deliver new hire orientations for day one success.
• Serve as primary IT contact for hiring managers, recruiters, and employees about onboarding.
• Own IT procurement function, overseeing a Procurement Lead for vendor relationships and approvals.
• Run internal IT communications via Slack bot and team email alias.
• Build and maintain dashboards in Jira and Oomnitza to surface health and onboarding metrics.
• Document IT Operations processes with clear runbooks.

Skills

IT operations management

Leadership

Jira Service Management

Data dashboards

Slack/communication

Runbooks

Multitasking

Tools

Jira Service Management

Confluence

Oomnitza

Job description

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work - whether it’s from home, an office, or your favorite coffee shop - while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart’s IT team powers the tools and experiences every employee relies on to do their best work. As IT Operations Manager, you will lead the team responsible for keeping Instacart running smoothly across our key hubs (San Francisco, New York, and Toronto).

This role is part of the IT Operations and Services team which includes IT Support, IT AV, IT Operations, and IT Executive Support. You will be working closely with the People, Talent, and Finance teams, and you will own the full operations lifecycle: asset management, onboarding logistics, procurement, ticketing, and the communications that keep employees informed. You’ll also be the connective tissue between HR, Talent, and IT translating hiring velocity into seamless day-one experiences at scale.

About the Job

• Lead the IT Operations team across logistics, onboarding, and procurement.
• Partner with cross-functional stakeholders in HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience.
• Own and drive operational projects with the support of your team, keeping initiatives on track and stakeholders informed.
• Define and oversee the global hardware asset management strategy across all key hubs, ensuring system integrity and data accuracy in our ITAM platform.
• Establish governance for regular asset audits and lifecycle workflows, holding the team accountable for maintaining high inventory standards.
• Oversee the end-to-end e-waste process, ensuring all retired assets are properly tracked and disposed of in compliance with environmental and security standards.
• Partner with People Programs to deliver new hire orientations that set employees up for success from day one.
• Serve as the primary IT point of contact for hiring managers, recruiters, and employees with questions about the IT onboarding process providing timely, accurate answers that keep the hiring machine moving.
• Own the IT procurement function, overseeing a Procurement Lead who manages day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost efficiency.
• Run internal communications for the IT team including messages distributed via the internal Slack bot and the IT team email alias ensuring clarity, accuracy, and the right timing.
• Build and maintain dashboards in Jira and Oomnitza that surface operational health, asset data, and onboarding metrics for IT leadership.
• Own the documentation of IT Operations processes, writing clear and actionable runbooks that scale with the team.

About You

Minimum Qualifications

• 5+ years of experience in IT operations, IT support management, or a closely related field.
• Proven track record leading an operations team that spans logistics, onboarding, and/or procurement functions.
• Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform.
• Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration.
• Experience building dashboards and reports that help leadership make data-informed decisions.
• Strong written communication skills; you know how to write a clear Slack message and a detailed runbook with equal ease.
• Ability to manage multiple priorities and projects simultaneously.
• A collaborative, service-oriented mindset - you treat internal stakeholders with the same care you’d extend to any customer.

Preferred Qualifications

• Experience supporting employees across multiple countries and time zones.
• Familiarity with procurement workflows and SaaS contract management.
• Background facilitating new hire orientations or employee onboarding programs.
• Experience working with Confluence for documentation and knowledge management.

#LI-Hybrid

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is in office and the base pay range for a successful candidate is dependent on their work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For San Francisco, CA based candidates, the base pay ranges for a successful candidate are listed below.

San Francisco, CA

$155,000 - $163,500 USD