Staff Software Engineer, Orders Platform

Triwill Group; United States; Remote; USD 221,000 - 233,000; Full time

Benefits offered by this job

New hire equity grant

Annual refresh grants

Job summary

Instacart is seeking a Staff Software Engineer to lead foundational platform initiatives on the Orders Platform team. You will shape the architectural strategy for order lifecycle systems that handle hundreds of millions of transactions annually across customers, shoppers, retailers, and partners.

You will drive reliability, correctness, and scalability of order workflows, partner with cross-functional teams, and help other product teams build durable platform capabilities at scale.

Qualifications

• 10+ years designing, developing, and operating large-scale backend/platform systems.
• Proven experience leading cross-functional technical initiatives end to end (architecture, implementation, rollout).
• Strong foundation in distributed systems, APIs, and idempotent workflows.
• Proficiency with Go, Java, or Python and both SQL and NoSQL data stores.
• Experience on-call ownership, SLIs/SLOs, performance tuning, and incident reviews.
• Experience using AI-assisted development tools to accelerate design, implementation, or reviews.
• Excellent communication with senior engineers, Product, and stakeholders.

Responsibilities

• Lead multi-team initiatives to improve reliability, scalability, and correctness of the Orders platform.
• Define technical strategy for the order lifecycle, including state machines and service contracts.
• Architect and evolve event-driven workflows for core order flows (creation, updates, payments, refunds).
• Partner with Payments, Fulfillment, Catalog, Ads, Fraud, Data, and Infra to deliver durable platform capabilities.
• Modernize platform with better consistency models, multi-tenant abstractions, and secure integrations.
• Design platform capabilities to support agentic commerce and AI-driven workflows.
• Lead design reviews, mentor engineers, and contribute hands-on to critical code paths.

Skills

Backend engineering

Distributed systems

Go/Java/Python

Data stores (SQL/NoSQL)

On-call / SLOs

AI-assisted development tools

Cross-functional collaboration

Architecture leadership

Event-driven patterns

Security/compliance awareness

Education

Bachelor’s or Master’s degree in CS/Engineering

Tools

Kafka

Pub/Sub

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Commerce Platform organization at Instacart is seeking an experienced Staff Software Engineer to lead foundational platform initiatives on the Orders Platform team. The Orders platform is the orchestration layer for commerce at Instacart, coordinating the end-to-end lifecycle of every order across customers, shoppers, retailers, payments, fulfillment systems, and partner integrations at scale.

In this role, you will help define and drive the architectural strategy for systems that support hundreds of millions of transactions each year. You will work on the reliability, correctness, scalability, and auditability of order workflows across diverse use cases and fulfillment models, while unlocking new experiences for customers, shoppers, retailers, and partners.

The Orders Platform team sits at the center of Instacart’s commerce stack, which means this role requires deep technical judgment, strong cross-functional partnership, and a willingness to solve complex problems across many domains. If you are a big-picture thinker who enjoys owning high-impact systems, leading multi-team initiatives, and building durable platforms that help teams move faster and more safely, this role is for you.

Instacart is a collaborative, fast-paced environment where engineers are encouraged to act like owners, communicate transparently, and build solutions that help the broader ecosystem succeed. You will partner with teams across Engineering, Product, Data, Infrastructure, and business functions to deliver platform capabilities that can scale with Instacart’s evolving commerce experiences.

About the Job

• Lead multi-team initiatives that improve the reliability, scalability, and correctness of the Orders platform across checkout, payments, fulfillment, post-order workflows, and partner integrations.
• Define and drive the technical strategy for the order lifecycle, including modeling and evolving order state machines, guarantees, and service contracts to support new products, fulfillment models, and surfaces while maintaining strong service expectations and data integrity.
• Architect and evolve event-driven, idempotent workflows for core order flows such as creation, updates, cancellations, substitutions, payments, and refunds, ensuring clear invariants, observability, and auditable histories across services.
• Partner closely with engineering and cross-functional teams across Payments, Fulfillment, Catalog, Ads, Fraud and Identity, Data, and Infrastructure to deliver durable platform capabilities that other product teams can build on safely and quickly.
• Modernize and extend the platform through capabilities such as improved consistency models, multi-tenant abstractions, stronger failure isolation, and secure integrations that increase flexibility and operability at scale.
• Design platform capabilities that support agentic commerce, including policy-driven automated workflows, secure APIs, and well-defined tools that make Orders safely addressable by agents and AI systems.
• Raise the technical bar by leading design reviews, coaching engineers, contributing hands-on to critical code paths, and helping teams make sound technical decisions through design spikes, launches, and cross-team efforts.

About You

Minimum Qualifications

• 10+ years of experience designing, developing, and operating large-scale backend or platform systems in production environments.
• Proven experience leading complex, cross-functional technical initiatives end to end, including architecture, implementation, rollout, and ongoing operations.
• Strong foundation in distributed systems, service-oriented architectures, and high-volume APIs, including hands-on experience with event-driven patterns and idempotent workflows.
• Proficiency in one or more backend programming languages such as Go, Java, or Python.
• Production experience with relational and NoSQL data stores.
• Experience operating mission-critical services, including on-call ownership, service-level objectives or error budgets, performance tuning, incident management, and post-incident reviews.
• Demonstrated experience using AI-assisted development tools to accelerate design exploration, implementation, code review, or code quality.
• Strong communication skills with experience partnering effectively with senior engineers, Product, and cross-functional stakeholders to align on technical direction.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Experience building payments, orders, logistics, or other high-integrity transactional platforms, including policy-driven entitlements and consistency or availability trade-offs.
• Deep expertise with asynchronous workflows and event-driven architectures such as Kafka or Pub/Sub, including at-least-once or exactly-once processing and outbox patterns.
• Experience integrating with diverse internal services and external partners, with clear ownership of API contracts, data models, service expectations, and operational readiness.
• Success building or evolving multi-tenant, extensible platforms that enable rapid onboarding of new product flows, payment methods, incentive types, or partner integrations.
• Strong observability and reliability engineering practices, including tracing, metrics, alerting, circuit breaking, and chaos testing.
• Experience with secure-by-default service design, including tokenization, secrets management, PCI considerations, or PII considerations.
• Interest in applying AI and agentic patterns to platform engineering work in a safe, reliable, and measurable way.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$265,000 — $279,500 USD

WA
$254,000 — $268,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$243,000 — $256,500 USD

All other states
$221,000 — $233,000 USD