Business Systems Engineer

JACK Entertainment LLC; Cleveland (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

JACK Entertainment LLC in Cleveland, Ohio, seeks an experienced IT professional to provide advanced-tier technical support for business systems and to act as the escalation point for Tier 1/2 incidents.

You will perform system administration, troubleshooting, and upgrades, document configurations, collaborate with vendors, and help train staff while ensuring security and compliance.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 5 years’ experience in IT support or system administration.
• Experience with gaming systems, POS, kiosk technologies, or casino-specific tech is highly desirable.
• Ability to read, write, speak, and understand English clearly.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Provide advanced-tier technical support for business systems; escalate Tier 1/2 incidents.
• Perform system administration, maintenance, analysis, updates, and enhancements.
• Troubleshoot hardware and software issues; implement approved solutions.
• Support system implementations and upgrades.
• Document configurations, processes, and troubleshooting procedures.
• Collaborate with vendors for issue resolution and upgrade planning.
• Recommend process improvements and system optimizations.
• Assist in training IT team members and end users.
• Ensure compliance with IT standards, policies, and security practices.

Skills

Technical Aptitude

Customer Focus

Accountability

Communication

Adaptability

Team Collaboration

Time Management

Problem Solving

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

• Provide advanced-tier technical support for business systems; act as escalation point for Tier 1/Tier 2 incidents.
• Perform system administration, maintenance, analysis, updates, and enhancements.
• Troubleshoot hardware and software issues; implement approved solutions.
• Support system implementations and upgrades
• Document system configurations, processes, and troubleshooting procedures.
• Collaborate with vendors for issue resolution, including system upgrade implementation planning, and problem resolution
• Recommend process improvements and system optimizations.
• Assist in training IT team members and end users in system functionality.
• Ensure compliance with established IT standards, policies, and security practices.

Knowledge, Skills, and Abilities:

• Solid understanding of business systems architecture and functions.
• Ability to work collaboratively with multiple teams and departments.
• Proficiency with enterprise-class hardware, software, and networking.
• Strong problem-solving skills in technical environments.
• Ability to manage multiple tasks with strong time management skills.
• Strong analytical and decision-making skills.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• Minimum 5 years’ experience in IT support or system administration.
• Experience with gaming systems, POS, kiosk technologies, or similar casino-specific tech is highly desirable.
• Ability to work independently and collaboratively in a fast-paced, high-demand environment.
• Experience supporting enterprise-level systems.
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand, walk, or sit for extended periods (minimum 4 hours).
• Ability to maneuver throughout all areas of the property including stairs and escalators.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• Must tolerate loud noises, bright lights, and dusty environments.
• Manual dexterity to operate computers and office equipment.
• Ability to manage multiple tasks and adapt to shifting priorities under pressure.
• Must be able to read, write, speak, and understand English clearly.

Core Competencies:

• Technical Aptitude: Understands a variety of systems, networks, and hardware.
• Customer Focus: Delivers excellent service to internal and external customers.
• Accountability: Follows through on responsibilities and takes ownership.
• Communication: Clear and professional in both verbal and written formats.
• Adaptability: Maintains composure and flexibility in a 24/7 operational setting.

Qualifications

Education

Preferred

Bachelors or better in Information Technology or related field.

Experience

Preferred

Experience with gaming systems, POS, kiosk technologies, or similar casino-specific tech is highly desirable.

5 years: Minimum 5 years’ experience in IT support or system administration.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.