Manager IT Club Systems

BJ's Wholesale Club; Marlborough (MA); Hybrid; USD 146,000 - 182,000; Full time

Job summary

BJ's Wholesale Club in Marlborough, MA is seeking a Manager of Club Systems to oversee implementation, maintenance, and optimization of club technology systems supporting operations and member experience.

The role leads a team of IT professionals, manages projects, and collaborates with Operations, Finance, and Supply Chain. Hybrid work with 2 days remote, 3 days in office at BJ's Club Support Center.

Salary range is $146,250 to $181,500 with pay transparency acknowledgment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in retail technology management or a similar role.
• Proven experience in project management and team leadership.
• Strong understanding of systems in retail operations and the role of technology in enhancing the member experience.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills across all levels.

Responsibilities

• Develop and execute a comprehensive strategy for store technology systems aligned with operational and customer experience goals.
• Oversee installation, configuration, and maintenance of club technology systems including labor management and communications.
• Plan, execute, and manage technology projects to improve operations and member experience within scope and budget.
• Collaborate with external vendors to implement and maintain club systems.
• Provide third-level support for club systems and facilitate transitions to L2 when appropriate.
• Analyze system performance data and drive improvements, including AI and automation, to reduce downtime.

Skills

Project management

Team leadership

Retail technology

Communication

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Bachelor’s degree in Information Technology, Business Administration, or related field

Tools

Labor management systems

Business intelligence/tools

Job description

Job Summary

The Manager of Club Systems is responsible for overseeing the implementation, maintenance, and optimization of club related technology systems. This role ensures that all systems operate efficiently to support club operations, enhance member experience, drive business growth and improve labor productivity. The ideal candidate will have a strong background in retail technology, project management, and team leadership.

Key Responsibilities

Strategic and Team Leadership

• Develop and execute a comprehensive strategy for store technology systems to align with the company’s operational and customer experience goals. Stay informed on industry trends, emerging technologies, and best practices to drive innovation and competitive advantage. Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth. Foster a culture of collaboration, innovation, and continuous learning within the team.

System Management

• Oversee the installation, configuration, and maintenance of many club technology systems, including labor management, club communications/task management, asset protection and maintenance. Ensure high availability, reliability, and scalability of store systems to meet operational demands. Collaborate with vendors and internal teams to manage system upgrades, patches, and integrations.

Project Management

• Plan, execute, and manage technology projects to improve club operations and member experience. Ensure projects are completed on time, within scope, and within budget.
• Collaborate with external vendors to implement and maintain club systems.

Technical Support

• Provide third-level support for club systems, troubleshooting issues, identifying areas to transition support to L2, and ensuring timely resolution to minimize downtime.

Operational Excellence

• Analyze system performance data to identify areas for improvement and implement solutions to enhance system efficiency and reliability including AI and automation. Manage system incidents and escalations, ensuring timely resolution and minimal business disruption.

Collaboration and Communication

• Work closely with cross-functional teams, including Operations, Finance, and Supply Chain, to align technology initiatives with business objectives. Act as a primary point of contact between the IT department and store operations, ensuring effective communication and stakeholder engagement.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in retail technology management or a similar role.
• Proven experience in project management and team leadership.
• Strong understanding of systems in retail operations and the role of technology in enhancing the member experience.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to work effectively across all levels of the organization.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Experience with labor management systems
• Experience with data analytics and business intelligence tools.

Working Conditions

• Full-time hybrid position. 2 days remote and 3 days in office.
• May require evening or weekend work to support club operations.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $146,250.00 - $181,500.00

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.