Assistant Club Manager

BJ's Wholesale Club; North Dartmouth (MA); On-site; USD 69,500 - 86,750; Full time

Benefits offered by this job

Weekly Pay

Free BJ's Membership

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is seeking an Assistant Club Manager in Training to work closely with the Club Manager. This role involves providing leadership and driving performance across departments. The AMIT will receive focused development and oversee operations, ensuring compliance and an exceptional member experience.

Applicants should have at least 4 years of management experience, strong leadership skills, and the ability to develop a high-performing team. A valid ServSafe certification is required, and BJ's covers forklift training as necessary.

Qualifications

• Minimum 4 years of experience as a retail store or operations manager.
• Strong drive for results and solid work ethic.
• Excellent communication skills to lead and motivate a team.
• Knowledge of shrink controls and customer service.

Responsibilities

• Provide strategic leadership for assigned departments.
• Drive sales and inventory control.
• Ensure compliance with food safety regulations.
• Support team member engagement and training.

Skills

Leadership

Communication

Problem-solving

Team development

Customer service

Education

High school diploma or college degree

Tools

Forklift Certification

Job description

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact each day. Whether you are stocking shelves, solving problems, or shaping strategy, your work helps families save on what matters most.

Why You’ll Love Working at BJ’s

Our team members are at the heart of everything we do. We offer a comprehensive benefits package designed to support your health, well-being, and future—both on and off the job. When you grow, we grow.

• Weekly Pay: get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household (subject to eligibility).
• Generous Paid Time Off: vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: three medical plans and optional dental, vision, HSA, and flexible spending accounts.
• 401(k) Retirement Savings Plan: company match (available to team members 18 and older).
• Employee Stock Purchase Plan: after‑tax payroll deductions allow purchase of BJ’s common stock at a 15% discount.

Job Summary

Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) provides leadership and direction within the club to drive performance, especially for the departments they directly manage. The AMIT role prepares individuals to assume one of three Assistant Club Manager positions: Merchandising, Perishables, or Member Experience. The trainee receives focused development aligned to their designated track and ultimately oversees the corresponding department. The AMIT ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and overall leadership and direction within the club.

A key function of the AMIT is to develop talent, display leadership, and consistently deliver results. The AMIT leads audit compliance efforts, drives collaboration with Business Partners, and oversees onboarding, certification, and training to ensure food safety and operational excellence. The role also serves as Manager on Duty (MOD) as needed, taking full responsibility for club operations, team leadership, and member engagement during assigned shifts.

A valid ServSafe Food Safety Certification is required and must be maintained in good standing. Forklift, propane, and other required certifications depend on location and are covered by BJ’s.

Leadership Responsibilities

• Know the business: exhibit strong business acumen through strategic thinking and data‑driven decision‑making.
• Lead through change: model leadership competencies and act as a champion for growth.
• Communicate effectively: provide teams with the information, direction, and support needed to succeed.
• Build high‑performing teams: foster collaboration, provide clear direction, and hold team members accountable.
• Deliver results: set clear expectations, follow up consistently, and drive execution.
• Develop talent & team: foster a culture of growth through coaching, empowerment, and continuous learning.
• Display leadership: demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.

Team Member Engagement

• Teach, coach, and lead: support team development through training and on‑the‑job coaching.
• Drive a values‑based culture: promote strategic thinking, ethical decision‑making, and inclusion.
• Create a safe and collaborative environment: foster open communication and team trust.
• Recognize and retain top talent: celebrate achievements and focus on career growth.

Member Experience

• Guarantee service excellence: ensure GOLD Member Standards are met—Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean.
• Monitor engagement levels: observe member engagement and department execution to ensure a premium shopping experience.
• Resolve concerns: support the team in resolving member issues and delivering satisfaction.

Consistently Run Great Clubs with Great Standards

• Maintain club standards: consistently deliver GOLD standards.
• Raise the bar: ensure the club is at plan or better for all Bottom Quartile core KPIs relevant to the role.

Achieve Financial Performance

• Cost discipline: meet or exceed labor and supply plans for your club.
• Drive performance and profitability: use reporting to identify trends and opportunities.
• Understand the business: acquire a deep knowledge of key metrics and reporting for total club and department performance.

Major Tasks, Responsibilities, and Key Accountabilities

• Provide strategic department leadership: partner with the club manager to oversee daily operations across assigned departments.
• Recruit, hire, and onboard team members: manage full hiring process including interviewing and staffing decisions and certification.
• Oversee labor planning and scheduling: create and manage effective labor schedules aligned with business trends.
• Drive sales, inventory control, and shrink management: lead execution of key operational processes.
• Champion member experience standards: model GAA, GOLD, and LAST service standards.
• Execute operational readiness: uphold “close to open” standards for all departments.
• Lead department talent management: conduct performance reviews, mentor future leaders, and make promotion decisions.
• Utilize tools and reporting for decision‑making: use club‑specific tools to identify opportunities and drive results.
• Ensure compliance and safety: enforce policies including food safety, sanitation, OSHA, RIST, and cold‑chain compliance.
• Support special initiatives and transitions: plan and execute merchandising transitions and special projects.
• Maintain equipment and facilities: monitor and resolve equipment issues promptly.
• Provide cross‑functional support as needed: support other departments at the manager’s discretion.
• Utilize BJ’s MY WORK system: execute daily tasks and initiatives assigned via BJ’s internal systems.
• Operate equipment safely: operate forklifts and other equipment per safety protocols.
• Maintain regular, predictable, full attendance: demonstrate consistent presence.

Qualifications

• At least 4 years of experience as a retail store, supermarket, or warehouse operations manager.
• Strong drive for results and solid work ethic; honest, straightforward, and committed to high service levels.
• Excellent communication skills; ability to lead and motivate a large team.
• Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution.
• Demonstrated leadership capabilities: managing, supervising cross‑functional teams, training staff, and communicating results.
• Knowledge of store operations, membership, front‑line, gas station, tire bay, maintenance, receiving, and omni procedures.
• Completion of company training program preferred.
• High school diploma and/or college degree preferred.
• Basic computer knowledge (MS Word, MS Excel, Email).
• Must obtain and maintain ServSafe certification.
• Forklift operator required.
• Open shift availability required.
• At least 18 years of age.

Job Conditions

• Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
• Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
• Exposure to temperature extremes and loud noises within perishable areas.
• Potential exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. Actual salaries will vary depending on factors including location, education, experience, and qualifications. The pay range for this position is $69,500.00 – $86,750.00.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI‑generated responses.