Manager, Infrastructure Services (Windows, VMware & Citrix)

Unisys; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Unisys is seeking a Manager of Infrastructure Services to lead Windows, VMware and Citrix environments in a high-availability enterprise setting.

You will drive delivery, governance and modernization efforts, while mentoring a team of engineers and coordinating with security, network, and application stakeholders.

Qualifications

• Bachelor's degree in IT, CS, Engineering or equivalent.
• 8+ years of experience supporting enterprise Windows infrastructure.
• 5+ years of leadership experience managing technical teams.
• Strong experience with Windows Server, Active Directory, VMware, Citrix.
• Familiarity with ITIL best practices and disaster recovery.

Responsibilities

• Lead delivery, operations, and modernization of Windows/VMware/Citrix infra services.
• Oversee incident, change, and outage management with SLA adherence.
• Mentor engineers, set goals, and manage workload allocation.
• Partner with cross-functional teams for modernization and cloud initiatives.

Skills

Windows Server

Active Directory

VMware vSphere/ESXi

Citrix Virtual Apps and Desktops

Citrix ADC (Netscaler)

DNS & DHCP

PowerShell

Leadership & mentoring

ITIL fundamentals

Education

Bachelor's degree in IT/CS/Engineering

Tools

PowerShell

Job description

## Manager, Infrastructure Services (Windows, VMware & Citrix)Apply: USA CT Remote: Full time: Posted Today: REQ575965**What success looks like in this role:**# **Position Summary** We are seeking an experienced **Manager, Infrastructure Services (Windows, VMware & Citrix)** to lead the delivery, operational management, and modernization of enterprise infrastructure services supporting mission-critical business applications and end-user computing environments. This role is responsible for managing a team of infrastructure engineers and administrators supporting **Microsoft Windows Server, Active Directory, VMware virtualization, Citrix Virtual Apps and Desktops (CVAD), Remote Desktop Services (RDS), enterprise storage, and related infrastructure technologies**. The successful candidate will ensure service excellence, operational stability, platform security, and successful execution of infrastructure transformation initiatives while maintaining strong client and stakeholder relationships. # **Key Responsibilities** **Service Delivery & Operations*** Lead the delivery and support of Windows, virtualization, and Citrix infrastructure services.* Ensure adherence to SLAs, operational metrics, and client commitments.* Oversee incident, problem, change, and outage management activities across supported environments.* Drive continuous service improvement initiatives focused on availability, performance, automation, and user experience.* Manage platform lifecycles, operational risks, technical debt, and compliance requirements. **Leadership & Resource Management*** Lead and mentor a team of Windows, VMware, and Citrix engineers supporting enterprise production environments.* Establish performance goals, career development plans, and succession planning strategies.* Manage workload prioritization, staffing requirements, and resource allocation across operational support and project initiatives.* Foster a culture of accountability, technical excellence, collaboration, and customer service. **Infrastructure & Platform Management*** Provide leadership and governance for: + Microsoft Windows Server environments + Active Directory, Group Policy, DNS, and DHCP + VMware vSphere, ESXi, and vCenter platforms + Citrix Virtual Apps and Desktops (CVAD) + Citrix Netscaler/ADC + Remote Desktop Services (RDS) + Microsoft PKI and Identity Services + Enterprise Storage and Backup Services + Server Monitoring and Management Platforms* Ensure timely patching, vulnerability remediation, and security compliance activities.* Oversee capacity management, performance tuning, high availability, disaster recovery, and business continuity readiness. **Project & Transformation Leadership*** Lead infrastructure deployments, upgrades, migrations, and modernization programs.* Drive virtualization optimization, Windows platform upgrades, Citrix transformation initiatives, and infrastructure consolidation efforts.* Partner with cloud, security, network, application, and architecture teams to deliver strategic technology solutions.* Promote automation and operational efficiency through PowerShell, infrastructure-as-code, and systems management tools.* Support hybrid cloud adoption and integration initiatives. **Client & Stakeholder Engagement*** Serve as the primary escalation point for Windows, VMware, and Citrix service delivery issues.* Develop and present operational reviews, performance metrics, service health dashboards, and risk assessments.* Communicate project status, service improvements, and infrastructure roadmaps to leadership and clients.* Support solution development, resource planning, budgeting, and client growth opportunities. **Success Measures*** Achievement of infrastructure SLA, availability, and performance targets.* Successful delivery of modernization, migration, and transformation projects.* Reduction of operational risk, technical debt, and recurring incidents.* Improved security compliance, patch management, and vulnerability remediation metrics.* Increased automation, operational efficiency, and customer satisfaction.* Strong employee engagement, retention, and technical capability development. **Ideal Candidate Profile**The ideal candidate is a hands-on infrastructure leader with strong experience managing enterprise Windows, virtualization, and end-user computing environments. This individual combines technical depth with operational leadership, excels in customer-facing service delivery, and can successfully lead both transformational initiatives and day-to-day**You will be successful in this role if you have:****Required Qualifications*** Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.* 8+ years of experience supporting enterprise Windows infrastructure environments.* 5+ years of leadership experience managing technical infrastructure teams.* Strong experience with: + Microsoft Windows Server + Active Directory Services + VMware vSphere and ESXi + Citrix Virtual Apps and Desktops + Citrix ADC (Netscaler) + Microsoft DNS and DHCP + Server virtualization and enterprise infrastructure operations* Experience supporting large-scale production environments with high availability requirements.* Strong understanding of ITIL service management principles and operational best practices.* Experience managing disaster recovery, business continuity, and resiliency planning.* Excellent leadership, communication, and stakeholder management skills. **Preferred Qualifications*** Experience leading enterprise infrastructure modernization and cloud transformation initiatives.* Knowledge of Azure, Microsoft Entra ID, and hybrid identity solutions.* Experience with PowerShell automation, Ansible, or similar orchestration platforms.* Experience with VDI optimization, profile management, and EUC transformation programs.* ITIL Foundation or advanced ITIL certification.* VMware (VCP), Citrix (CCP-V/CCE-V), Microsoft, or related infrastructure certifications. #LI-JV1This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.