Manager, Infrastructure Operations

Securitas USA; Parsippany-Troy Hills (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

Securitas USA in Parsippany-Troy Hills, NJ seeks an accomplished Infrastructure leader to drive secure, reliable, and cost-effective cloud and hybrid platform services. You will own the service across Azure, Windows Server, AD, VMware, and related technologies, guiding modernization and risk management.

You will lead a geographically distributed team, partner with cybersecurity and network groups, and own KPIs, budgets, and incident response processes to ensure continuous service improvement and

Qualifications

• Infrastructure leadership experience with cloud/hybrid platforms.
• Strong knowledge of Azure, VMware, Windows Server and AD.
• Proven ability to lead large teams and manage incidents.

Responsibilities

• Lead day-to-day delivery and continuous improvement of infrastructure operations across Azure, Microsoft 365, Windows Server, Active Directory, DNS, DHCP, VMware, Hyper‑V, backup, monitoring.
• Define and manage service health, KPIs, SLAs, capacity planning, patching, and recovery readiness.
• Serve as senior escalation point for major incidents and complex issues.
• Maintain operating procedures, documentation, and enterprise certificate lifecycle management.
• Partner with cybersecurity, network, architecture, and service management teams to resolve cross-functional risks.

Skills

Infrastructure leadership

Cloud modernization

People leadership

Incident management

Education

Bachelor's degree in a relevant field

Tools

Azure

VMware

Active Directory

Windows Server

Hyper-V

Job description

JOB SUMMARY: Leads the infrastructure operations function responsible for secure, reliable, resilient, and cost-effective cloud and hybrid platform services. The position combines people leadership, service ownership, operational governance, modernization delivery, vendor accountability, and senior escalation leadership across enterprise infrastructure services.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Service & Operations Leadership

• Lead day-to-day delivery and continuous improvement of infrastructure operations across Microsoft Azure, Microsoft 365, Windows Server, Active Directory, DNS, DHCP, VMware, Hyper‑V, backup, monitoring, and related services.
• Define and manage service health, KPIs, SLAs, capacity, lifecycle risk, patching, vulnerability remediation, backup assurance, and recovery readiness.
• Serve as the senior escalation point for major incidents and complex infrastructure issues, coordinating response, stakeholder communications, root cause analysis, and corrective actions.
• Maintain service ownership, operating procedures, support models, asset and configuration information, escalation paths, and technical documentation, including enterprise certificate lifecycle management.
• Partner with cybersecurity, identity, network, architecture, application, and service management teams to resolve cross‑functional risks and operational issues.

Cloud Modernization & Engineering

• Lead migration and modernization of Azure, VMware, and Hyper‑V workloads toward approved cloud and hybrid platforms, ensuring security, resilience, supportability, and business continuity.
• Advance infrastructure-as-code, automation, configuration standards, policy enforcement, monitoring, and repeatable operational practices.
• Lead platform lifecycle planning, technical debt reduction, domain and data center consolidation, and retirement of unsupported or low‑value infrastructure.
• Ensure new services transition effectively into operations with appropriate support, monitoring, backup, security, documentation, ownership, and acceptance criteria.
• Apply FinOps practices to cloud consumption, licensing, capacity, and service design to improve cost visibility and efficiency.

Team Leadership & Workforce Management

• Lead, coach, and develop systems engineers, technical leads, contractors, and geographically distributed team members.
• Establish goals, priorities, performance expectations, and development plans, including regular performance discussions and succession planning.
• Balance operational, project, on‑call, and improvement priorities through effective capacity planning, delegation, and accountability.
• Promote a culture of documentation, automation, collaboration, service ownership, knowledge sharing, and continuous improvement.
• Identify skill gaps and implement training, mentoring, cross‑training, and knowledge‑transfer plans.

Vendor, Partner & Commercial Management

• Manage operational relationships with managed service providers, technology vendors, contractors, and implementation partners.
• Govern statements of work, deliverables, service levels, performance measures, reporting, escalation procedures, and acceptance criteria.
• Conduct service reviews, monitor vendor performance and commitments, and coordinate remediation or escalation when needed.
• Partner with procurement, finance, legal, and technology leadership on budgeting, renewals, licensing, contract changes, vendor risk, and cost optimization.
• Ensure third parties comply with company security, access, change, incident, documentation, d