Cloud/Infrastructure Operations Manager

Peraton; Washington (District of Columbia); On-site; USD 180,000 - 260,000; Full time

Job summary

Peraton is seeking a Senior Technical Manager to oversee and optimize Cloud & Infrastructure services across the organization. This role combines deep technical knowledge with strategic management to ensure stable, scalable, and efficient environments.

You will lead cross-functional teams and collaborate with stakeholders to align technical efforts with business objectives. The position requires extensive cloud/infrastructure leadership, strong vendor management, and a track record of delivering

Qualifications

• 12 years of program management experience with related experience as Manager for information technology contracts.

Responsibilities

• Oversee and optimize cloud and infrastructure services to ensure stability, scalability, and efficiency of complex technical environments.
• Operate with autonomy, managing teams and projects while ensuring seamless technical support and high availability.
• Develop and execute strategies to enhance services, focusing on stability, performance, and scalability of cloud services.
• Lead, mentor, and manage technical teams with clear roles and accountability.
• Establish and refine procedures including incident management, change control, and service monitoring; drive automation and DevOps practices.
• Manage vendor relationships and coordinate support to ensure SLAs and contractual obligations.
• Lead incident and risk management, including root cause analysis and mitigation plans.
• Provide cross-functional leadership with engineering, product, sales, finance, and support teams.
• Support change management and communications to minimize service disruption during deployments.
• Support performance reporting with metrics, dashboards, and reports for senior leadership.
• Foster continuous improvement through training, knowledge sharing, and process standardization.

Skills

Program management

Leadership

Cloud infrastructure

AWS/Azure

Vendor management

Incident response

Change management

DevOps

Automation tools

Communication skills

Education

Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience

Tools

AWS Certified Solutions Architect

Azure Solutions Architect Expert

Azure Administrator Associate

NIST / FedRAMP / Zero Trust

CCSP / Cloud+ / GIAC Cloud Security

Job description

Qualifications:

• 12 years of program management experience with related experience as Manager for information technology contracts.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience. Advanced degree preferred.
• Strong leadership experience (5+ years) in cloud services infrastructure or related roles with a proven ability to manage teams and cross vendor collaboration in AWS and / or Azure environments
• In-depth knowledge of modern IT infrastructure, cloud platforms, DevOps methodologies, and automation tools.
• Experience working with and leading organizations covering Infrastructure operations and engineering, including End point engineering & image build and patching, Network, Security, Storage and backup services, email, Communication and user collaboration tools, Video teleconference, File and print servers, Remote access, Server hosting, Monitoring
• Excellent problem-solving and analytical skills to address challenges and optimize processes.
• Effective communication and interpersonal skills for collaboration across diverse technical and business teams.
• Experience with vendor management, service level agreements, and contract negotiations.
• Ability to lead incident response, risk management, and change management initiatives.

Preferred Qualifications:

• Relevant cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, Azure Administrator Associate, or equivalent)
• Knowledge of security and compliance frameworks (NIST, FedRAMP, Zero Trust Architecture)
• Cloud Security such as CCSP (Certified Cloud Security Professional),Cloud+ (CompTIA Cloud Plus),GCLD (GIAC Cloud Security Essentials),GCSA (GIAC Cloud Security Automation)
• Department of Transportation (DOT) experience is desired.

Clearance Requirements:

• U.S. Citizenship required
• Ability to obtain agency clearance (public trust)

Peraton is seeking a Senior Technical Manager, who is a seasoned leader responsible for overseeing and optimizing Cloud & Infrastructure services within an organization. This role blends deep technical knowledge with strategic management skills to ensure the stability, scalability, and efficiency of complex technical environments. The Senior Technical Manager drives technical excellence, leads cross-functional teams, and collaborates with stakeholders to align technical with broader business objectives.

Responsibilities:

• Responsible for overseeing and optimizing cloud & infrastructure services within an organization. This role blends deep technical knowledge with strategic management skills to ensure the stability, scalability, and efficiency of complex technical environments
• Ability to operate with autonomy, managing teams and projects while ensuring seamless technical support, infrastructure reliability, and continuous improvement. They focus on process optimization, resource management, incident response, and vendor coordination to maintain high availability and efficiency.
• Develop and execute strategies to enhance services, focusing on infrastructure stability, performance, and scalability. Align cloud services technical goals with business priorities and emerging technologies.
• Lead, mentor, and manage technical teams, ensuring clear roles, accountability, and professional development. Oversee resource allocation, recruitment, and performance management.
• Establish and refine procedures, including incident management, change control, and service monitoring. Drive automation and DevOps practices to improve efficiency and reduce downtime.
• Manage relationships with vendors and internal stakeholders to coordinate support, resolve technical issues, and implement system upgrades. Ensure compliance with SLAs and contractual obligations.
• Lead Incident and Risk Management: to insure root cause analysis, risk assessments, and mitigation plans for technical incidents. Foster a culture of continuous improvement to minimize risks.
• Provide Cross-Functional Leadership to Collaborate with engineering, product, sales, finance, and support teams to ensure integrated cloud services and aligned objectives. Advocate for cloud services needs and improvements.
• Support Change Management to Guide teams through technology changes, deployments, and upgrades with effective communication and stakeholder engagement. Ensure minimal service disruption during deployments.
• Support Performance Reporting by developing and present services metrics, dashboards, and reports to senior leadership. Use data-driven insights to inform decisions and prioritize initiatives.
• Ensure continuous improvement by promote a culture of innovation, feedback, and best practices in cloud services. Lead efforts for training, knowledge sharing, and process standardization.

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