Manager Information Technology | Cloud Engineering

APS (Arizona Public Service); Phoenix (AZ); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading energy company is seeking a Manager of Cloud Engineering to lead a high-performing team in delivering scalable cloud infrastructure solutions. This role requires expertise in Azure and Oracle Cloud, with a focus on strategic direction, team coaching, and continuous improvement in service delivery. Candidates should have a strong background in multi-cloud environments and demonstrated leadership skills.

Qualifications

• 8-10 years of experience in information systems and cloud environments.
• Demonstrated leadership and project management skills.
• Strong communication and interpersonal skills.

Responsibilities

• Lead a team for cloud-based infrastructure design and support.
• Ensure alignment of business goals with technical architecture.
• Drive customer satisfaction through effective service delivery.

Skills

Multi-Cloud Expertise

Cloud Security Tools

Infrastructure as Code

CI/CD Pipelines

Automation Scripting

Observability Tools

Incident Response

Education

BS in Computer Science or related degree

Job description

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Manager, Information Technology | Cloud Engineering

What your day would be like:
As the Manager of Cloud Engineering, you'll lead a high-performing team focused on delivering scalable, secure, and reliable cloud infrastructure solutions across Azure and Oracle Cloud Infrastructure (OCI). Your day will involve balancing cloud architecture best practices with evolving business needs-ensuring seamless integration, system performance, and stakeholder alignment. You'll provide strategic direction on cloud adoption, coach technical staff, and drive continuous improvement in infrastructure, automation, and service delivery.

You are responsible for:

• Leading and coaching a team that supports system design, implementation, and support for new and existing cloud-based infrastructure.


• Overseeing prioritization, intake, and planning for cloud and infrastructure initiatives.


• Ensuring alignment between business goals and technical architecture through thoughtful system integration and cross-cloud strategies.


• Resolving complex technical and operational issues and implementing scalable, secure solutions.


• Driving customer satisfaction through strong service delivery, communication, and stakeholder engagement.

The kinds of people we want to talk to have done many of the following:

Multi-Cloud Expertise

• Delivered cloud solutions in Azure (VMs, AKS, Azure AD, networking) and OCI (compute, storage, Exadata, IAM).


• Designed and managed hybrid cloud architectures and ensured cross-platform security and interoperability.


• Applied strong knowledge of cloud security tools and best practices.

Infrastructure & DevOps Skills

• Worked hands-on with Infrastructure as Code tools (Terraform, ARM, OCI Resource Manager).


• Supported CI/CD pipelines using Azure DevOps, Jenkins, or GitHub Actions.


• Developed scripts in PowerShell, Bash, or Python for automation and cloud operations.


• Managed observability with tools like Azure Monitor, Prometheus, OCI Monitoring.

Leadership & Management Experience

• Led incident response and root cause analysis for critical infrastructure events.


• Managed team capacity, intake, and prioritization of feature requests and tech debt.


• Translated complex technical topics into clear, actionable insights for business leaders.


• Navigated ambiguity with confidence and driven clarity across teams and initiatives.

If you're a cloud leader who thrives at the intersection of innovation, infrastructure, and business strategy-this is your opportunity to shape the future of enterprise cloud engineering.

Minimum Requirements

Manager, Information Technology | Cloud Engineering

• BS in Computer Science, Business or related degree or equivalent work experience.


• PLUS eight to ten (8-10) years progressively responsible related experience in area/s of assignment is required to obtain an advanced understanding of information and/or communication systems, operating systems, network communications, equipment and infrastructure.


• Demonstrated leadership skills required.


• Previous supervisory experience preferred.


• Demonstrated high quality oral, written and presentation communication skills, high quality interpersonal and people management skills, and demonstrated experience in project management.


• Extensive experience in the development, integration, and support of information and communication systems applications, distributed and mainframe environments, network architecture and sub-systems, distributed and mainframe server architectures cross platform interfaces.


• Extensive experience in information systems methodologies, systems guidelines & architectures, and technologies.


• Sponsorship for U.S. work authorization is not available for this position, now or in the future.

Major Accountabilities

1) Directs the delivery and maintenance of quality information and communication systems solutions to support PNW business processes that follow all I/S guidelines and architectures. Ensures client assistance and 7 day per week/24 hours a day support for operational systems consistent with Service Level Agreements and business processes are optimized. Ensures preferred technical architecture and business requirements are balanced to provide effective information and communication systems solutions, sound architecture, and cross-system integration objectives.

2) Resolves technical issues and recommends and implements viable alternatives and solutions.

3) Ensures departmental costs remain within approved budget. Continually improves department work processes.

4) Develops unit level strategic plans that support corporate and I/S plans. Supports client planning process and prioritization for systems technology implementation. Assigns, directs, facilitates, reviews and approves unit work activities. Ensure effectiveness and productivity of the work unit.

5) Maintains knowledge and understanding of business processes. Manages, negotiates, and meets client's expectations.

Implements performance management programs. Spends time with staff on performance focusing. Develops and retains a highly skilled technical team including a supervisory backup. Actively seeks to improve own skills and knowledge to apply to current and emerging business and technical environment. Ensures appropriate staffing levels and that staff has technical skills and business skills to support objectives of the organization.

6) Acts to produce effective teams. Ensures the development of a cooperative culture that supports team accomplishments.

7) In a timely manner, communicates issues openly and honestly with staff, peers, management and customers.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.