Manager Information Technology Business Relationship

Allina Health; United States; On-site; USD 78,000 - 108,000; Full time

Benefits offered by this job

Medical/Dental

Retirement Savings Plans

Life Insurance

Job summary

Allina Health is seeking a dedicated IT liaison to support the Epic Community Connect Program and facilitate IT project intake and governance. You will translate customer needs into technology roadmaps and partner with IT to manage portfolios and roadmaps.

The role involves working with hospital systems and business units to align IT strategy with business goals, ensuring effective communication and escalation when needed.

Qualifications

• 5 to 7 years of experience in IT and/or business, preferably in health care.
• Bachelor's degree in Information Services, Business or similar field.
• 2 to 5 years of experience in IT or business, preferably in multiple types of health care.

Responsibilities

• Build relationships with system-wide leaders and key employees.
• Translate customer needs into technology roadmaps and manage projects.
• Provide input for customer communication, change management, and training needs.

Education

Bachelor's degree in Information Services, Business or similar field

High school diploma or GED

Job description

Location Address: 2925 Chicago Ave Loading Dock Minneapolis, MN 55407-1321
Date Posted: October 16, 2026
Department: 16008705 Information Systems General Administration
Shift: Day (United States of America)
Shift Length: 8 hour shift
Hours Per Week: 40
Union Contract: Non-Union-NCT
Weekend Rotation: None

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

This position is supporting the Epic Community Connect Program. This position will also be the liaison between our customers and IT to facilitate intake and governance for IT projects by not only translating customer needs but also working with teams to facilitate project start. 1.0 FTE (80 hours per two-week pay period) 8-hour day shift No weekends

Job Description

Partnering with system-wide leaders at hospitals, clinics and business units this position provides an efficient and effective alignment to all IT areas. This role is accountable for managing business relationships with IT to improve and support processes and policies, solve issues, manage projects, develop and manage customer portfolios/roadmaps, deliver seamless communication, work intake and support user groups. The position is responsible for understanding business strategies and translating them into technology roadmaps. This role is responsible for managing strategic initiatives from intake to post implementation evaluation.

Principal Responsibilities

Customer Management

• Build relationships with system-wide leaders and key employees.
• Develop a full understanding of business, customer and user strategies, business plans, objectives and related technology needs.
• Educate customers on IT processes while managing expectations.
• Maintain regular communication with site and service line managers for any information technology needs.
• Represent customers needs to centralized IT areas.
• Serve as an escalation point for all emergent IT issues.
• Support change management activities.
• Provide input and support for customer communication, change management, training needs when implementing new technologies.

Technology & Project Management

• Assist with development IT strategy based on site or business unit technology requirements.
• Consult with operations on new technology solutions.
• Manage small to medium IT projects as needed.
• Partner with IT Project Managers on appropriate tracking and documentation of new applications and to provide guidance on stakeholders involvement, project status and project escalations.

People Management

• Provide regular performance reviews and feedback to direct report employees.
• Hire and retain team members.

Incident & ITIL Management

• Participate in the development of Service Level Agreements including negotiating changes to SLA’s.
• Ensure service data is measured, monitored and communicated to customers.
• Participate in major incident communications process.
• Serve as an escalation contact during major incidents.
• Participate in Problem Review Meetings (PRM) to identify improvement plans and key learning's.
• Responsible for any service management related action items.
• Engage with operational partners to maintain/enhance system Downtime Preparedness.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• 5 to 7 years of experience in IT and/or business, preferably in health care.

Preferred Qualifications

• High school diploma or GED.
• Bachelor's degree in Information Services, Business or similar field of study.
• 2 to 5 years of experience in IT or business, preferably in multiple types of health care.

Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently.

Pay Range

Pay Range: $56.48 to $78.15 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

E-Verify Employer

Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov)

Equal Employment Opportunity

Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.